Wolters Kluwer is seeking an experienced Account & Relationship Management Executive to manage and develop a portfolio of clients using our ESG Audit & Assurance solutions. This is a client-facing role focused on building trusted relationships, driving account growth, and ensuring customers maximise the value of our audit, risk, and assurance solutions. Working closely with customers and internal teams, you will act as the primary point of contact throughout the customer lifecycle, supporting renewals, identifying growth opportunities, and delivering an exceptional client experience.
Key Responsibilities- Build and maintain strong relationships with key stakeholders across assigned customer accounts.
- Serve as the primary point of contact for client enquiries, issues, and escalations.
- Proactively identify opportunities to expand existing accounts through upselling and cross-selling.
- Lead renewal discussions and support commercial negotiations to maximise customer retention.
- Conduct regular business reviews to understand client objectives and ensure they are achieving value from our solutions.
- Partner with Sales, Customer Success, Professional Services, and Product teams to deliver a seamless customer experience.
- Maintain accurate CRM records, sales pipeline, and account forecasts.
- Monitor customer health, identify potential risks, and implement retention strategies.
- Proven experience in Account Management, Customer Success, Client Relationship Management, or a similar customer-facing role within a software (SaaS) environment.
- Essential experience working with Audit, Risk, Compliance, GRC, ESG, or Internal Audit software solutions. Candidates should have a strong understanding of how these solutions support governance, audit, risk, and regulatory processes.
- Demonstrated success managing enterprise customer relationships, renewals, and account growth.
- Strong relationship-building, communication, negotiation, and stakeholder management skills.
- Commercially minded, with a track record of identifying upsell and cross-sell opportunities.
- Experience using CRM systems to manage customer accounts, pipeline, and forecasting.
- Strong organisational, analytical, and problem-solving skills.
- High levels of customer satisfaction and retention.
- Growth in revenue through successful renewals, upselling, and cross-selling.
- Strong customer engagement and adoption of Wolters Kluwer's Audit, Risk, and Compliance solutions.
- Accurate forecasting and effective pipeline management.
- Long-term customer partnerships built on trust and delivering measurable business value.
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Skills Required
- Proven experience in Account Management, Customer Success, or Client Relationship Management within a SaaS environment.
- Essential experience with Audit, Risk, Compliance, GRC, ESG, or Internal Audit software solutions.
- Demonstrated success managing enterprise customer relationships, renewals, and account growth.
- Strong relationship-building, communication, negotiation, and stakeholder management skills.
- Commercially minded with a track record of identifying upsell and cross-sell opportunities.
- Experience using CRM systems to manage customer accounts, pipeline, and forecasting.
- Strong organisational, analytical, and problem-solving skills.
Wolters Kluwer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolters Kluwer and has not been reviewed or approved by Wolters Kluwer.
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Leave & Time Off Breadth — Time away benefits are positioned as broad, spanning vacation and sick time plus paid holidays and other covered leave types. Paid parental and caregiver leave, bereavement leave, and a volunteer day contribute to a more comprehensive time-off offering.
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Retirement Support — Retirement support is framed as meaningful through access to a 401(k)/retirement plan paired with company matching and additional contribution features in some descriptions. This is reinforced by mentions of profit sharing and other long-term savings-oriented programs.
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Parental & Family Support — Family-oriented support stands out through adoption assistance and paid parental leave provisions. These benefits are described alongside other caregiver supports that extend beyond basic leave categories.
Wolters Kluwer Insights
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide. Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
