Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.
The Challenge to Solve
Empower small business owners with the premier commerce enablement solution for local, independent pizzerias.The Role
This role will oversee a team of key account managers who leverage the entire Slice platform to power their shops who are critical to our business. You'll manage a small portfolio of Key Accounts as well as escalations, cancellations and customer complaints. You’ll ensure shop partners receive timely, proactive, and solutions-oriented support that exceeds their expectations and partners cross functionally across Slice to ensure the shop success checklist is applied to all Key Accounts. You’ll also play a crucial role in the growth & success of your team, and by extension their shop partners and Slice. The ideal candidate will bring a deep understanding of leadership, a strong ability to manage long-term client relationships, and a proven track record of solving problems.
The Team
The Account Management team is at the heart of our organization, championing Slice’s relationships with our key accounts and providing an exceptional experience to these key customers. The team consists of individuals across Macedonia, and different sites in North America. This role reports to the Head of Account Management.
Please note that this is an on-site, full-time position, and working hours are from 4pm to 12am, Monday-Friday.
We're currently hiring for two Account Manager position:
- 1 Full Time Account Manager
- 1 Full Time Account Manager(9 month fixed - term contract)
The Winning Recipe
We’re looking for results driven, ambitious, and customer-centric leaders who are excited to lead people and provide world-class solutions to independent pizzerias.
- 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment (experience in the restaurant or hospitality industry is highly preferred)
- Strong track record of individual performance
- Proven ability to manage complex, high-value accounts with a focus on retention and growth
- Proven ability to handle customer complaints, escalations, or high-risk situations with calm and clarity
- Demonstrated the ability to mentor peers, bring a positive mindset, lead projects, share best practices, and serve as a trusted point of contact for team support and guidance.
- Evidence of strong analytical ability to interpret complex data sets and translate insights into actionable strategies to improve performance metrics
- Strong interpersonal, communication, and negotiation skills
- Proficiency in Salesforce, Slack, Excel, and other account management tools
- Fluency in multiple languages and proficiency on the Slice platform, products and our customer base is a strong plus
The Extras
Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:
- A team obsessed with ping pong tournaments, pizza Fridays and summer parties!
- Private health insurance
- Close partnership with account management team leads and trainers that provide all the coaching you need
- Wellbeing program
The Hiring Process
You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.- Application
- 30 minute video call with recruiter
- 30 minute video call with Account Manager Team Leads
- Final Interview
- Offer!
We do not use agencies as we have a strong network of referrals, and also want you to have the best recruiting experience possible. A CV gives us a good idea of your background and we are interested in your latest work and projects. Education is great to see, but it's not overly important to us.
Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.
Skills Required
- 4+ years managing enterprise-level clients in a B2B or marketplace environment
- Experience overseeing a team of key account managers or people leadership experience
- Ability to work on-site full-time and the 4pm-12am Monday-Friday shift
- Proven ability to manage complex, high-value accounts with focus on retention and growth
- Proven ability to handle customer complaints, escalations, or high-risk situations calmly and effectively
- Demonstrated ability to mentor peers, lead projects, share best practices, and serve as a trusted point of contact
- Strong analytical ability to interpret complex data sets and translate insights into actionable strategies
- Strong interpersonal, communication, and negotiation skills
- Proficiency in Salesforce, Slack, Excel, and other account management tools
- Strong track record of individual performance
- Experience in the restaurant or hospitality industry
- Fluency in multiple languages and proficiency on the Slice platform
What We Do
A 2021 winner of Fast Company's Most Innovative Companies Award, Slice partners with 18,000 independent pizzerias, forming the nation’s largest pizza network — more than double the U.S. footprint of Domino’s. With managed ordering, effective marketing, and streamlined operations, Slice enables restaurants to serve digitally minded customers and move away from third-party apps. Serial tech entrepreneur Ilir Sela started Slice to modernize his family’s New York City pizzerias. Today, we have offices in NYC, Macedonia, and Belfast and serve independent restaurateurs across America. Want a taste of how we blend big ideas and small biz? Check out Ilir’s podcast for candid conversations with bold entrepreneurs: HowYouSliceItPodcast.com
