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The software company powering the path to the world’s new medicines.
The Role
The Account Manager builds relationships with customers, manages projects, ensures customer satisfaction, and collaborates with internal teams for successful service delivery.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Account Manager serves as the primary point of contact for key internal and external stakeholders, fostering and maintaining strong relationships. This role is customer-focused and involves managing initiatives that align with the customer's goals and objectives. The Account Manager works collaboratively to ensure projects are executed successfully from initiation to completion, providing consistent support and strategic insights.
This role is expected to be office based at least 2-3 days a week.
What You’ll Do
- Build and nurture strong, lasting relationships with customers and internal teams
- Act as a liaison between customer stakeholders and Veeva, addressing needs, resolving concerns, and ensuring satisfaction.
- Understand customer objectives, challenges, and opportunities to deliver tailored solutions
- Proactively provide recommendations to optimize customer success and project outcomes.
- Manage and oversee projects from initiation through execution, ensuring timelines, budgets, and quality standards are met
- Monitor progress, address risks, and provide regular updates to stakeholders.
- Partner with cross-functional teams to ensure seamless delivery of services and solutions.
- Facilitate communication between internal departments to align on project goals and deliverables.
Relationship Management:
Customer Support:
Project Oversight:
Collaboration and Coordination:
Requirements
- B.S. or B.A. degree or equivalent experience
- 1+ years of account management/project management experience
- Pharmaceutical Speaker Bureau experience is a plus
- Pharmaceutical Event Planning experience is a plus
- Strong analytical and problem-solving skills
- Professional and clear oral and written communication
- Demonstrate ability to work in a fast-paced environment, and/or multitask often to meet fluctuating customer /company priorities
- Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
- Must be able to travel and work onsite for customer meetings
Nice to Have
- Familiar with health sciences and regulated environments
- Maintain current knowledge of appropriate regulations, e.g., OIG, PhRMA Code
- Fundamental knowledge of Veeva Commercial Cloud Product Suite including by not limited to Veeva CRM, Veeva Vault, Events Management, and Engage
- Ability to work and thrive in a team atmosphere
- Positive attitude and maintain a “Whatever it Takes” attitude
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $65,000 - $95,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-Remote#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Skills Required
- B.S. or B.A. degree or equivalent experience
- 1+ years of account management/project management experience
- Strong analytical and problem-solving skills
- Professional and clear oral and written communication
- Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
- Must be able to travel and work onsite for customer meetings
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Healthcare Strength — Health, dental, vision, life, disability, and mental health coverage are provided, alongside FSAs, wellness programs, and fitness stipends. These offerings present a comprehensive healthcare package relative to typical tech benefits.
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Equity Value & Accessibility — Equity is a meaningful component of total compensation, with RSUs/options cited as part of packages. Engineering examples highlight strong base pay paired with "good RSU + ISO."
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Wellbeing & Lifestyle Benefits — Work Anywhere flexibility, home‑office stipends, wellness programs, fitness reimbursements, and company‑sponsored events support day‑to‑day wellbeing. A 1% charitable giving allowance further enhances lifestyle and purpose-driven engagement.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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