Account Manager

Company Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Join our powerful and diverse team at Jellyfish as an Account Manager and contribute to our global network of experienced individuals who are dedicated to inspiring clients, partners, and each other through exceptional client management. You will be reporting to the Client Partner, you will create impact within our Client management capability.

We are seeking someone who can effectively lead discussions about the solutions we provide for a client, how it affects them, and how it impacts the wider business.

Your primary responsibilities will include:

• Articulates client business objectives and how our work delivers on those objectives.
• Supports the client team by independently implementing everyday Fundamental Tools (such as client playbook updates, meeting notes, Salesforce data accuracy, etc.) for Client Management.
• Take execution ownership for a specific area of our work with a client such as serving as the main contact on a brand or channel.
• Support brief development.
• Understands Jellyfish best practices and takes action to improve the quality of service provided to their clients.
• Coordinate across capabilities autonomously to manage client needs.
• Understand one or more Jellyfish products and have a prioritized plan for developing expertise in other areas.
• Maintain one certification from a necessary partner.
• Collaboratively work across teams to deliver Jellyfish value propositions for their clients.

Qualifications

• Proficiency in selling, or an understanding, of the Google technology stack is desirable
• 3+ years of demonstrable expertise in a similar role.
• Familiar with working in an agile environment, where handling prioritised tasks simultaneously.
• Client-centric - You'll love getting to know your clients, developing long-lasting relationships and adding value to their business.
• Analytics & Reporting - You'll be a whizz at using data and market insights to inform decisions and develop business strategies.
• Process Improvement - You seek and implement solutions to streamline and automate processes.
• Team Collaboration - You'll be great at collaborating with team members to achieve common goals, valuing and respecting diverse contributions.
• Problem Solving - When faced with a problem, you collaborate with the appropriate people to evaluate different options find practical solutions.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll be eligible to join our discretionary annual bonus scheme.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to LinkedIn Learning with unlimited online courses

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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“Jellyfish will give preference to Employment Equity candidates in accordance with the company’s Employment Equity Plan and it’s Affirmative Action measures.”