Job Summary: LexisNexis South Africa is seeking a dynamic and results-driven Account Manager to join our Government Growth and Retentions team. The successful candidate will be responsible for managing and growing relationships with government clients, ensuring client satisfaction, and driving retention and growth initiatives.
Key Responsibilities:
- Client Relationship Management: Develop and maintain strong relationships with key government clients, understanding their needs and providing tailored solutions.
- Retention Strategies: Implement effective retention strategies to ensure high client satisfaction and loyalty.
- Growth Initiatives: Identify and pursue opportunities for account growth, including upselling and cross-selling LexisNexis products and services.
- Client Support: Provide exceptional support to clients, addressing their inquiries and resolving issues promptly.
- Market Analysis: Conduct market research and analysis to identify trends and opportunities within the government sector.
- Reporting: Prepare and present regular reports on account performance, client feedback, and market trends to senior management.
- Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure a cohesive approach to client management.
Qualifications:
- Education: Bachelor's degree in Business, Marketing, or a related field.
- Experience: Minimum of 3-5 years of experience in account management, preferably within the government sector.
- Skills:
- Strong interpersonal and communication skills.
- Proven ability to manage and grow client relationships.
- Excellent problem-solving and analytical abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
Personal Attributes:
- Customer-Focused: A strong commitment to providing exceptional customer service.
- Results-Oriented: Driven to achieve and exceed targets.
- Adaptable: Ability to thrive in a fast-paced and changing environment.
- Team Player: Collaborative and able to work effectively with cross-functional teams.
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What We Do
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets, monitoring their brands and competition, and in mitigating business risk. We collaborate with universities to educate students, and we support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. We partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking. LexisNexis Legal & Professional, which serves customers in more than 130 countries with 10,000 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.
