Account Manager, TCI

At Coface we make trade happen everyday 

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

MISSION:

Maximize revenue and retention of profitable clients, whilst taking into account the loss ratio and the Weighted Average Portfolio. 

Provide customers with the highest level of service starting from the inception date of the contract in order to build trust and solid relationship with clients.

Actively promote new products and solutions of Coface within the existing clients in order to maximize up-selling effect. 

Manage the customer relationship throughout the client life cycle.

MAIN RESPONSIBILITIES:

Customer relationship management:
- Personally contact and secure existing customers accounts via regular and proactive communication.
- Build strong customer relationships and create a sense of mutual trust and beneficial reliance with existing clients.
- Make telephone calls and in-person visits and presentations to existing customers.
- Provide good customer service by responding swiftly to queries and concerns from clients.
- Consult on the most effective cover for a particular need.
- Prepare bids and price quotations.

Portfolio management:
- Deliver renewal revenue and achieve maximum sales profitability, growth and account penetration within an assigned portfolio of direct accounts.
- Prepare sales proposals and renewals with the contribution of internal stakeholders: risk underwriters, commercial underwriting; for the highest possible renewal rate and a high level of client satisfaction and develop cross-selling.
- Increase profitability of existing product lines by encouraging clients to use added value services wherever possible.
- Maximize the opportunities for all product lines, thereby maximizing contribution.
- Monitor and report on performance against agreed sales targets, sometimes including monitoring the performance of other sales staff.
- Demonstrate products and services to existing customers and assist them in selecting those best suited to their needs.

Market knowledge:
- Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors'  products.
- Maintain a sound understanding of all Coface products and ensure the proposition is developed through all appropriate sales channels.
- Keep detailed knowledge of new and existing products by liaising with colleagues.
- Introduce new products and promote them through regular visits and frequent communications.
- Work with Marketing teams in making the most effective use of the resource for campaigns/events, follow-up the customer survey.

Communication:
- Supply management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Participate in external events organised within the Region representing the company in the best light for building new business contacts.
- Work closely with the Commercial Support Functions to ensure a timely and efficient service to clients.

Underwriting savvy:
- Ensure prudent Commercial Underwriting of credit insurance business, adhering to Coface standards and  
  delegations.
- Work with underwriters to amend policies where necessary in order to meet client demand.

Risk management and compliance:
- Take joint ownership of the loss ratio with the Risk department and deliver a profitable result to the business.
- Adhere to compliance standards set by Coface and external regulators. 

Customer relationship management:
- Personally contact and secure existing customers accounts via regular and proactive communication.
- Build strong customer relationships and create a sense of mutual trust and beneficial reliance with existing clients.
- Make telephone calls and in-person visits and presentations to existing customers.
- Provide good customer service by responding swiftly to queries and concerns from clients.
- Consult on the most effective cover for a particular need.
- Prepare bids and price quotations.

Portfolio management:
- Deliver renewal revenue and achieve maximum sales profitability, growth and account penetration within an assigned portfolio of direct accounts.
- Prepare sales proposals and renewals with the contribution of internal stakeholders: risk underwriters, commercial underwriting; for the highest possible renewal rate and a high level of client satisfaction and develop cross-selling.
- Increase profitability of existing product lines by encouraging clients to use added value services wherever possible.
- Maximize the opportunities for all product lines, thereby maximizing contribution.
- Monitor and report on performance against agreed sales targets, sometimes including monitoring the performance of other sales staff.
- Demonstrate products and services to existing customers and assist them in selecting those best suited to their needs.

Market knowledge:
- Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors'  products.
- Maintain a sound understanding of all Coface products and ensure the proposition is developed through all appropriate sales channels.
- Keep detailed knowledge of new and existing products by liaising with colleagues.
- Introduce new products and promote them through regular visits and frequent communications.
- Work with Marketing teams in making the most effective use of the resource for campaigns/events, follow-up the customer survey.

Communication:
- Supply management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Participate in external events organised within the Region representing the company in the best light for building new business contacts.
- Work closely with the Commercial Support Functions to ensure a timely and efficient service to clients.

Underwriting savvy:
- Ensure prudent Commercial Underwriting of credit insurance business, adhering to Coface standards and  
  delegations.
- Work with underwriters to amend policies where necessary in order to meet client demand.

Risk management and compliance:
- Take joint ownership of the loss ratio with the Risk department and deliver a profitable result to the business.
- Adhere to compliance standards set by Coface and external regulators. 

At least 3 years of sales ideally within a credit insurance, banking, claims or factoring organization.

• Hybrid working model after the first month
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care