Account Manager, Strategic Accounts (USCAN Procurement)

JOB SUMMARY

The Account Manager, Strategic Accounts, manages a portfolio of accounts to drive long-term utilization, customer satisfaction, and growth. The role provides strategic continuity across onboarding, early enablement and ongoing lifecycle management to ensure continuity of the client experience, reinforce adoption plans, and prepare for a seamless transition. Following onboarding completion and handoff, the Account Manager assumes full strategic and operational ownership of ongoing account management, leading relationship management, monitoring performance, expanding program penetration across products and services, and independently shaping account engagement and growth strategies in partnership with the Senior Manager, Strategic Accounts, and key stakeholders to support renewals. Through proactive engagement, data-driven insights, and exercise of senior judgment in complex client scenarios, the Account Manager strengthens client partnerships and influences portfolio-level retention and growth outcomes across the U.S. and Canada portfolio.

CANDIDATE PROFILE 

Education and Experience 

Required

• Minimum 4+ years’ experience in account management, sales, procurement/sourcing or business development, preferably in the hospitality design industry
• Ability to travel up to 30%

Preferred

• 4-year degree preferred or equivalent work experience within the industry.
• Proficient technical commodity/product knowledge and Hospitality Industry knowledge
• Demonstrated experience managing complex, high-value or multi-entity accounts requiring strong judgment and prioritization.

CORE WORK ACTIVITIES 

• Serve as the primary point of contact for assigned accounts; build and maintain trusted relationships with ownership groups, properties, and internal partners to ensure customer satisfaction.
• Partner with the Account Relations role during onboarding and early enablement to support continuity of the client experience, reinforce adoption plans, and ensure a clear handoff to ongoing account management.
• Own portfolio‑level account strategies that align with Enterprise Procurement priorities and influence utilization, retention, renewal readiness, and growth outcomes.
• Drive program adoption and penetration through continued engagement, targeted outreach, and ownership-cascaded property communications.
• Influence expansion of products, services, and supplier program participation by identifying and executing growth opportunities across assigned accounts.
• Deliver and coordinate ongoing enablement and training (including MPower and tailored trainings) to help properties maximize value from the program.
• Monitor account performance, buying trends, and progress, translating insights into strategic recommendations.
• Lead or coordinate procurement optimization activities in partnership with Culinary and internal teams to improve outcomes and increase participation.
• Provide day-to-day support, problem solving, and escalation management to resolve client, property, or supplier issues impacting execution.
• Expand products, services, and supplier program connections; identify and execute opportunities to grow participation across the account.
• Support renewal efforts by providing performance insights, utilization results, and partnering on renewal readiness and retention strategy, maintaining  a forward-looking renewal calendar.
• Monitor direct deal tracking and conversions (as applicable) and coordinate with internal partners to support reporting capture and value realization.
• Maintain accurate account documentation, program mapping, and data in applicable systems to support reporting, forecasting, and informed decisions.
• Function as a subject‑matter leader for strategic accounts, providing guidance on complex engagement scenarios and best practices.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.