This opportunity requires that you work a specific shift as this is a region specific role.
We are seeking an Account Manager based in India to oversee a $5M+ Book of Business composed of EMEA customers. In this role, you will:
Collaborate with Renewal Specialists and CSM teams to drive Net ARR expansions, upsells, and ensure timely renewals.
Drive adoption of JumpCloud’s solutions within existing accounts, identifying opportunities for further growth.
Proven track record of driving renewals and expansions in a high-growth environment.
Revenue/Quota attainment role.
Cover EMEA working hours.
Fully remote
If you have a strong background in SaaS sales, a proven ability to exceed targets, and thrive in a fast-paced environment, we’d love to hear from you!
Key Responsibilities:
Own a $5M+ BoB for EMEA-based customers, focusing on renewals, expansions, and upsells.
Leverage data-driven insights to identify growth opportunities within your portfolio.
Consistently meet or exceed Net ARR and related revenue targets.
Primary KPIs: Driving Net ARR, renewals, expansion revenue, and adoption metrics. Retaining existing ARR, highlighting & diffusing accounts at risk.
Develop targeted account strategies to drive product usage and uncover upsell/expansion opportunities.
Accurately forecast your pipeline and maintain consistent reporting on key metrics.
Partner with CSM teams to ensure customer success, driving deeper adoption of JumpCloud’s solutions.
Collaborate with Marketing to craft campaigns that enhance awareness and spur product usage.
Coordinate with New Business teams to streamline the onboarding of new customers, ensuring a smooth transition into your portfolio.
Provide regular updates on performance, pipeline health, and growth initiatives to the Head of International Account Managers.
Communicate effectively with both internal teams and external customers to maintain transparency and alignment.
Account Management & Growth
KPI Ownership & Strategic Planning
Cross-Functional Collaboration
Reporting & Stakeholder Engagement
Requirements:
7+ years of experience in SaaS sales or account management, ideally serving EMEA markets.
Proven track record of driving renewals and expansions in a high-growth environment.
Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.
Data-driven mindset with experience in CRM tools, pipeline analytics, and forecasting.
Willingness and ability to work 12 pm–9 pm IST to align with EMEA business hours.
Bachelor’s degree in Business, Computer Science, or a related field is preferred, not required; MBA is a plus.
Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN).
Experience in a hyper-growth SaaS environment managing complex portfolios.
Preferred Qualifications
Why Join JumpCloud?
High-Impact Role: Directly influence renewal rates, expansion revenue, and overall customer success for a key set of accounts.
Global Collaboration: Work with diverse, passionate teams dedicated to innovation and delivering customer value.
Career Growth: Enjoy a dynamic, fast-paced SaaS setting that values continuous learning, autonomy, and excellence.
Flexible Environment: Benefit from a hybrid work model with the resources and support you need to succeed.
Join our mission to “Make Work Happen” by shaping the future of secure and unified access—empowering organizations to work seamlessly from anywhere. We look forward to your application!
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud®?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
#LI-Remote #BI-Remote
Skills Required
- 7+ years of experience in SaaS sales or account management
- Proven track record of driving renewals and expansions in a high-growth environment
- Excellent communication, negotiation, and presentation skills
- Data-driven mindset with experience in CRM tools, pipeline analytics, and forecasting
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
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Healthcare Strength — Health coverage starts day one in the U.S., includes dental/vision and mental-health support, and offers an HSA option with employer contributions. Expanded medical travel coverage, abortion travel benefits in the U.S., an EAP, and a Calm subscription further strengthen healthcare support.
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Leave & Time Off Breadth — Flexible or “unlimited” PTO, paid holidays and sick days, and generous parental and family medical leave are highlighted across materials. Remote-first norms and wellness programs are also documented.
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Retirement Support — A U.S. 401(k) plan with a company match (50% up to 6% of pay) is offered alongside life and disability insurance. Access to a personal financial consultant and country-specific pension programs are also noted.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
