As the Manager of Professional Services, you will be responsible for leading two high-impact technical teams: the Consulting team (Solutions Architects) and the Custom App/Script Development team (Software Engineers). This role requires a leader with 10-14 years of experience who can bridge the gap between high-level architectural strategy and hands-on custom technical delivery. You will ensure that customers receive a world-class implementation experience through both structured consulting and custom-built automation solutions.
This role will also play a key role in building and scaling the India based Professional Services capability, partnering closely with global stakeholders to ensure strong delivery execution, operational excellence, and team collaboration
What You’ll Be Doing :
Team Leadership: Lead, mentor, and provide professional growth opportunities for a distributed team of Professional Services and Solutions Engineering professionals, with a focus on strengthening team capability, collaboration, and delivery excellence across the India based operations.
Scrum Management: Manage the team using Scrum methodology, including planning the product backlog, sprint planning, product prioritization, and tracking team velocity.
Take responsibility in the growth of services business in the region. Strategize offerings and plans to drive better service delivery adoption.
Collaborate with cross functional global teams including Customer Success, Engineering, Revenue Operations, and Leadership stakeholders to drive successful customer delivery outcomes and operational alignment.
Drive product adoption and contribute to customer retention and growth.
Drive, track and implement professional services metrics to be able to evaluate team performance.
Strategic Oversight: Own and design complex tools and solutions, ensuring they meet the specific technical and business needs of our customers.
Process Improvement: Identify trends and review data to make informed decisions regarding tooling and process improvements.
Stakeholder Engagement: Represent the Professional Services team in strategic meetings with internal stakeholders across GCS, Engineering, and Product.
Technical Guidance: Provide a trusted technical bridge between JumpCloud and our customers, offering guidance on everything from User Adoption strategy to custom SCIM integrations.
Migration & Implementation: Manage a team that consults, plans, and oversees implementations and migrations from legacy directories (e.g., Active Directory, Okta) to the JumpCloud platform.
We’re Looking For :
Experience: 10–14 years of experience in programming, scripting, or professional services in a SaaS or IT environment.
Leadership: At least 3–5 years of experience leading technical teams and owning engineering initiatives.
Agile Expertise: Demonstrated experience managing software teams using Scrum or other Agile methodologies.
Technical Mastery: Advanced proficiency in PowerShell and Bash scripting, as well as experience with Python or other object-oriented languages.
Directory Services: Deep expertise in Active Directory, Microsoft 365, AzureAD, and Okta.
Protocols & Networking: Advanced understanding of LDAP(S), RADIUS, SAML, OIDC, and SCIM.
Cloud & OS Knowledge: Familiarity with AWS, Azure, or GWS, and experience managing Windows, macOS, and Linux operating systems.
Project Management: Familiar with project management strategies and implementing them to ensure satisfactory completion of technical deployment projects.
Education: Bachelor’s degree in a technical field or equivalent professional experience.
- Willingness to work in 1 PM to 10 PM Shift
#LI-PS1
Skills Required
- 10-14 years of experience in programming, scripting, or professional services in a SaaS or IT environment.
- 3-5 years leading technical teams and owning engineering initiatives.
- Experience managing software teams using Scrum or other Agile methodologies.
- Advanced proficiency in PowerShell and Bash scripting.
- Experience with Python or other object-oriented programming languages.
- Deep expertise in Active Directory, Microsoft 365, Azure AD, and Okta.
- Advanced understanding of LDAP(S), RADIUS, SAML, OIDC, and SCIM.
- Familiarity with cloud platforms (AWS, Azure, or GWS) and experience managing Windows, macOS, and Linux.
- Familiarity with project management strategies and implementing them for technical deployment projects.
- Bachelor's degree in a technical field or equivalent professional experience.
- Ability and willingness to work the 1 PM to 10 PM shift.
- Located in and authorized to work in India.
- Fluent spoken and written English.
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
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Healthcare Strength — Health coverage starts day one in the U.S., includes dental/vision and mental-health support, and offers an HSA option with employer contributions. Expanded medical travel coverage, abortion travel benefits in the U.S., an EAP, and a Calm subscription further strengthen healthcare support.
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Leave & Time Off Breadth — Flexible or “unlimited” PTO, paid holidays and sick days, and generous parental and family medical leave are highlighted across materials. Remote-first norms and wellness programs are also documented.
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Retirement Support — A U.S. 401(k) plan with a company match (50% up to 6% of pay) is offered alongside life and disability insurance. Access to a personal financial consultant and country-specific pension programs are also noted.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
