- Manage and nurture client accounts, serving as the main point of contact for their needs and inquiries.
- Understand clients' market research objectives and challenges, and provide tailored solutions to meet their requirements.
- Proactively identify upselling and cross-selling opportunities to drive revenue growth.
- Ensure timely delivery of projects and services, collaborating with internal teams to meet client expectations.
- Monitor and analyze client performance and satisfaction, striving to exceed their expectations.
- Resolve client issues and concerns in a professional and effective manner.
- Bachelor's degree in Business, Marketing, or a related field. Relevant experience will also be considered.
- Proven experience in account management or client-facing roles, with a track record of building and maintaining successful client relationships.
- Strong understanding of the market research and insights industry.
- Excellent communication and interpersonal skills, with the ability to listen to clients' needs and provide effective solutions.
- Detail-oriented and highly organized, capable of managing multiple client accounts simultaneously.
- Proficiency in using CRM software and other relevant tools.
- Right to live and work without sponsorship in Singapore
- Robust medical coverage
- Wellness stipend to support your physical and mental well-being
- Paid parental leave
- Pension scheme with percentage match,
- Generous holiday and sick time policy.
- Hybrid Work Flexibility
Skills Required
- Bachelor's degree in Business, Marketing, or a related field, or relevant equivalent experience
- Proven experience in account management or client-facing roles
- Track record of building and maintaining successful client relationships
- Strong understanding of the market research and insights industry
- Excellent communication and interpersonal skills
- Ability to understand client needs and provide effective solutions
- Detail-oriented and highly organized, with ability to manage multiple accounts
- Proficiency with CRM software and relevant tools
- Right to live and work in Singapore without sponsorship
PureSpectrum Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PureSpectrum and has not been reviewed or approved by PureSpectrum.
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Healthcare Strength — Employer-paid PPO medical coverage, low copays, mental health access via health plans and EAP, and disability/life insurance indicate strong core health benefits. Wellness stipends and group fitness options reinforce a comprehensive health focus.
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Leave & Time Off Breadth — Unlimited PTO, unlimited sick days, paid holidays, bereavement leave, and paid volunteer time provide broad flexibility to step away from work as needed. Flexible/hybrid work options further support practical time-off usage.
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Parental & Family Support — Paid maternal and paternal leave, FMLA job-protected leave, Dependent Care FSA, and family-friendly company events reflect meaningful support for families. Childcare and dependent-care provisions help reduce family-related financial strain.
PureSpectrum Insights
What We Do
Built on the ethos of making researchers’ jobs easier, PureSpectrum offers a research marketplace with global supportOur customers are always at the forefront of our minds as we push the industry’s data quality standards forward. Proud to be awarded MR Supplier of the Year in 2021, PureSpectrum continues to provide industry-leading data quality. PureSpectrum developed PureScore™ which monitors survey takers' long-term behavior on our platform and blocks poor respondents from participating, ensuring high-quality data for our clients. PureSpectrum is a simple yet innovative research experience from project inception to final reporting. Our sample Marketplace Platform gives researchers the ability to quickly access the highest quality respondents. With PureSpectrum, you get the best of everything: agile research with high-quality data you can trust. On the PureSpectrum Marketplace, researchers are empowered to run projects at whatever cadence their research demands. Our users have the power to access one of the largest consumer datasets available and only pay for the research they need. In the few years since its inception, PureSpectrum has been named one of the Fastest Growing Companies in North America on Deloitte’s Fast 500 since 2020 and ranked for four years in a row on the GRIT Top 50 Most Innovative List and the Inc. 5000 lists.
Why Work With Us
PureSpectrum has created an environment where every employee feels seen, heard, and cared for. We encourage “candor with kindness” across all departments and empower our employees at every level with opportunities for professional growth.
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