2026 Group Benefit Solutions (GBS) SS&M LE - Learning & Knowledge Management Summer Intern - TN

Job Requisition ID: 92580
Location Designation: Hybrid - 3 days per week
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Shape your future with a dynamic internship experience at New York Life. We offer opportunities across a variety of exciting businesses, including Actuarial, AI & Data, Finance, Investments, Technology, Underwriting, and more. Your internship journey is designed to challenge you through hands-on work experience that will equip you with valuable skills you can use anywhere. You will build your network through collaboration and connection with talented interns and experienced employees through team-building activities, mentorship programs, and fun social events. By the end of your internship, you'll be equipped with new skills and a network that will propel you forward in your career journey.
Role Overview:
The Learning & Knowledge Management Center of Excellence creates opportunities that connect employees, share insights, and strengthen capabilities for continuous growth. We partner with the business to deliver seamless solutions, enable development, and drive innovation in how people access information and stay engaged. A learning experience is more than training-it's any intentional interaction, resource or activity that not only expands knowledge and skills but also shapes how employees feel, think, and act. The true impact is what they carry forward: confidence, clarity, and motivation to apply their learning in ways that advance both personal and organizational goals.
We are seeking a motivated Learning Experience Intern to join the Learning & Knowledge Management (L&KM) Center of Excellence at New York Life Group Benefit Solutions (NYL GBS). In this role, you'll help create holistic learning solutions that foster connection, build commitment, and support continuous skill development. As part of our Learning Experience team, you'll contribute to daily initiatives, develop impactful content, and support innovation in how employees learn and grow. This internship offers hands-on experience through real projects alongside a team of experienced learning professionals.
This internship is a 10-week long program located in our Chattanooga office. Our program provides an opportunity for interns to gain exposure to different areas of expertise to aid in their career search, experience New York Life's business values and corporate culture, contribute to project work across the organization, and participate in activities to develop and expand their professional skills.
What You'll Do:
As a Learning Experience intern, you will collaborate with our teams on impactful, forward-thinking projects that drive business growth through creativity and innovation. In this role, you will gain hands-on experience through learning projects that align to our business needs.
Projects may include the following:

• Curate learning resources to support skill development.

• Develop microlearning modules (e.g. short video or eLearning) using tools like Vyond or Articulate Rise.

• Design employee-facing materials such as infographics, templates, playbooks, or videos.

• Review learning programs and evaluate effectiveness through survey data, learner feedback, and metrics.

• Partner with subject matter experts to create accessible job aids, quick reference guides, or FAQs.

• Build a learning campaign (communications and materials) around a key business skill or need.

What You'll Bring:
You bring excellent written and oral communication skills, a strong desire to learn and identify improvement opportunities, and the ability to think strategically and analytically, inspiring innovation and new ways of working.
Required Skills:
You must be a rising junior pursuing a degree at an accredited college or university
Preferred Skills:

• Initiative: Takes ownership of tasks, asks clarifying questions, and seeks solutions.

• Creativity: Interest in making learning engaging through design ideas, visuals, or interactivity.

• Organization: Ability to manage deadlines, track project steps, and keep files structured.

• Adult Learning Principles: Knowledge of adult learning principles or interest in workplace learning/education.

• Video/Learning Development: Basic experience with eLearning/video tools (Articulate, Captivate, Camtasia, Vyond).

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Pay Transparency
Salary range: $21
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.