The Mukuru IT OPS Support Team is expanding, and we are excited to announce a new opportunity for 1st Line IT OPS Support Engineers in Rosebank. This role reports to the ITOPS Support Lead and involves supporting business end users, maintaining desktop operating systems, and performing general maintenance on all IT-related hardware and software. This role offers exposure to a variety of IT-related projects and activities.
Key Responsibilities include:
- Diagnosing and resolving software issues (operating systems, MS Office, Office 365, etc.).
- Troubleshooting hardware problems on laptops, conference units, desktops, monitors, and headsets.
- Installing and configuring computer hardware, operating systems, and applications.
- Resolving system and network issues.
- Assisting staff with system setups or troubleshooting via face-to-face or phone communication.
- Managing user accounts, profiles, and password issues.
- Logging all user incidents and requests in the service management system.
- Responding to call-outs within agreed time frames.
- Providing desktop and network support to Mukuru customers as part of the team.
- Setting up workstations and peripherals for end-users.
- Replacing desktop components as needed.
- Ensuring continuous application of software updates and patches.
- Providing technical support for meetings, both in-office and offsite.
- Testing and evaluating new technologies.
- Training staff on using hardware and software systems.
Minimum Requirements:
- MCP/A+/N+/M365 Certification or equivalent.
- 4-6 years of experience in desktop support/Tier 1 IT support.
- Experience administering and supporting Microsoft AD and/or Entra ID.
- Proficiency in installing and supporting desktop operating systems and Office 365 applications.
- Skills in troubleshooting desktops, printers, and network issues.
- Ability to manage antivirus and security concerns.
- Capacity to prioritize tasks and work under pressure.
- Attention to detail and adherence to policies.
Additional Skills:
- Strong team player with a proactive approach.
- Good verbal and written communication skills.
- Reliable transportation (essential).
- Quick learner capable of handling pressure.
- Self-motivated with excellent time management.
- Ability to prioritize eFectively and take decisive actions.
- Commitment to continuous learning and knowledge sharing.
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Top Skills
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
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