The world has become more tech-driven than ever, and software, cloud computing and machine learning have helped the healthcare sector become more efficient at delivering better patient outcomes.
Hospitals and clinics need to be able to adopt digital tools to maintain communication with their patients. However, online patient portals and mobile applications often present barriers to patients who may find registration or platform navigation to be difficult or not worth the hassle. As a result, many organizations have chosen to adopt text or SMS messaging as a more direct means of establishing contact with patients.
Secure texting tools built for healthcare use encryption technologies to maintain privacy and HIPAA compliance. Additionally, these tools make it simpler for care providers to get in touch with patients about appointments, test results, or prescriptions all while keeping health information confidential.
HIPAA-Compliant Texting Service Providers
- Luma Health
Thanks to HIPAA-compliant texting and messaging technology, hospitals across the country have been able to improve the continuum of their care, form stronger relationships with their communities and generate real improvements in the health of their patients.
These 25 companies offer HIPAA compliant texting and messaging that help the healthcare industry meet the needs of an increasingly digital world.
25 HIPAA-Compliant Texting Service Providers
Location: Santa Monica, California
TigerConnect provides a range of clinical communication products built to make healthcare organizations more streamlined and effective, offering analytics, voice recognition, secure text messaging and a number of other solutions. TigerConnect’s communications products are all fully integrated and cloud-native, making it easy for organizations to adopt new technologies as a part of their pre existing networks.
Location: Santa Barbara, California
WELL Health’s secure and private messaging system aims to help medical organizations reduce appointment no-shows and communication wait times by automating patient response and syncing appointment adjustments in real time. Well Health’s platform has been adopted by dozens of leading healthcare organizations across the country, and in 2020 the company was voted one of Inc. 500’s fastest growing companies.
Location: Nashville, Tennessee
Relatient utilizes cloud technology to power healthcare communications infrastructures that connect teams and patients across their whole enterprise. Relatient recognizes that, with patient portals or mobile apps, there are often barriers to patient engagement, and it aims to provide both patients and providers with a comprehensive communication system that connects both parties directly via SMS messaging.
Location: Springfield, Virginia
Spok aims to help speed up and optimize the operations of medical providers around the United States with the help of secure and efficient texting and SMS services. Spok’s technology smooths communication issues in healthcare institutions with a unified communications platform that connects teams and patients across entire organizations.
Location: Knoxville, Tennessee
PerfectServe compliant communication technologies are capable of integration with current hospital systems to simplify communication both throughout hospital systems and with their patient communities. In addition to confidential text messaging, PerfectServe also offers software solutions for provider scheduling, nurse and doctor communication, and automated responses.
Location: Pleasanton, California
For deskless and on-the-go professionals, ServiceMax hosts Zinc, a collaborative communication platform. Zinc can be used to send and receive encrypted messages, calls, video content and location information across desktop and mobile devices. Insights and automation can also be provided for specific service task requests, ensuring professionals can quickly send or receive answers for urgent medical questions.
Location: Boulder, Colorado
SnapEngage is a general enterprise software company that equips organizations of all kinds with efficient chat technologies to improve their customer engagement and satisfaction. One of the products in the company’s portfolio is a chatbot and texting technology specifically designed for use in the healthcare sector. Aptly named HealthEngage, the HIPAA-compliant software offers options for live chat, SMS messaging, and onsite chatbots to improve patient outcomes.
Location: Lexington, Massachusetts
Imprivata’s secure, HIPAA-compliant messaging is its main service, but the company also offers a suite of communications and enterprise management services, all designed to help clinicians and providers improve operations. Its technologies can be synced across multiple devices and sync essential data in real time to help providers develop more accurate and up-to-date pictures of their patients’ needs.
Location: New York, New York
Klara simplifies telemedicine and patient communication via a centralized, secure messaging platform capable of integration with NextGen, Epic, AdvancedMD and other EHRs. Klara digitizes essential operations like appointment scheduling, patient intake, video visits and more, as well as providing insights into appointment no-shows and patient feedback.
Location: New York, New York
OhMD offers secure communications software with which medical professionals can maintain meaningful contact both with their patients and with their industry peers. OhMD makes it possible for healthcare providers to connect with their patients and coworkers without the need for an external app, simplifying provider outreach and increasing follow up success rates.
Location: Charlotte, North Carolina
Medchat serves the communications needs of several hundred healthcare companies across the country, providing organizations with live chat, answer bot, texting and other capabilities in order to assist them in better supporting their patients. The company’s simple visual-building software empowers users to quickly create chatbots tailored to meet whatever particular needs they have. Medchat’s technologies are integrated with automatic deployment technology, access controls, monitoring and other security tools to protect crucial data.
Location: Rockville, Maryland
DrFirst is a full-spectrum medical workflow company that offers a range of infrastructural and technical support to healthcare organizations across the country. The company offers Backline, a secure healthcare messaging program, that empowers providers of all types to maintain continuous communication with their patients and fellow healthcare professionals.
Location: San Francisco, California
Luma Health’s full-service platform automates communications in order to simplify online access for healthcare patients, providing the option for patients to schedule or cancel appointments via text. LumaHealth’s HIPAA-compliant messaging technology eliminates the need for patients to register on mobile apps or patient portals, removing barriers to communication and access to care.
Location: San Francisco, California
Brightside Health assists companies in supporting the wellbeing and health of their employees, offering them secure messaging services to help with treatment for depression, anxiety and other mental health conditions. Brightside also offers a range of other mental healthcare services on a subscription basis, including medication delivery, therapy sessions and more.
Location: New York, New York
Monument Health offers private and secure treatment services to patients struggling with alcohol dependency, connecting them with continuous guidance, therapeutic treatment, and other forms of support. The company operates an anonymous forum and online support groups designed to help users access help while maintaining their privacy.
Location: Salt Lake City, Utah
Weave helps businesses maintain better communication and collaboration across their teams without compromising personal security, offering a HIPAA-compliant system that allows for confidential and timely conversations with patients and other team members. Weave’s conversational software makes it possible for users to keep track of previous conversations by providing visibility into chat histories, and offers options for both group and private individual messaging.
Location: Columbus, Ohio
Updox delivers a suite of communication and business management services to clients in the wellness and healthcare industries, helping streamline workflows and increasing productivity. In addition to its chatbot and texting services, Updox also develops centralized inbox software to help providers gain full visibility into their patient care and simplifies features like electronic forms and alerts broadcasting.
Location: San Jose, California
VSee is a central provider of telehealth communications technologies, ranging from video chatting and secure text messaging to full telemedicine kits that include laptops, stethoscopes, ultrasound equipment and other tools. VSee’s remote telemedicine platform makes it possible for patients to send personal health data and photos to their providers from any location, while maintaining HIPAA regulations.
Location: Toronto, Ontario, Canada
OnCall Health equips healthcare organizations of all sizes with scalable technologies to elevate their virtual and digital services, providing everything from secure messaging to online appointment booking solutions. OnCall Health recognizes that many healthcare services can take place online, and offers a central platform where providers can manage video appointments, patient messaging, document transfer and other tasks.
Location: Chicago, Illinois
Hucu.ai makes it possible for healthcare providers of all types to improve their patient services by offering them HIPAA-compliant, on-demand patient texting technologies to optimize care. Hucu.ai supports the efforts of some of the country’s leading healthcare organizations, including names like Community Physicians, MPAC Healthcare and ChesnutHealth.
Location: Austin, Texas
MediMobile offers HIPAA-compliant messaging software at no cost, making it easier for healthcare institutions to adopt newer, more efficient technologies to improve their overall patient care models. The company’s texting technology features an array of capabilities, including unlimited photo messaging, message encryption, cross platform messaging and more.
Location: Sacramento, California
Tab32 offers a patient-centric practice management and communication platform for dental offices, helping dentists maintain better communication with their patients. Seeking to improve the continuum of care, tab32’s technologies make it easy for patients to reach out and start conversations with dental offices from their phones.
Location: Dallas, Texas
QliqSOFT creates virtual healthcare solutions for users, one of which is a secure texting service. Compliant with HIPAA, HITECH and Joint Commission standards, the service allows for quick encrypted communication amongst professionals, their teams and their patients. Along with messaging, the service also lets businesses go completely paperless by allowing shared documents, diagnostic images and an in-app fill-and-sign feature.
Location: Allen, Texas
Notifyd is a HIPAA-compliant messaging platform with focus on coordinating scheduling and documentation changes in the workplace. Able to automatically integrate an employee directory into its system, Notifyd users can quickly send text messages, photos and videos from desktop and mobile devices to work contacts. Services for sending and receiving shift change requests, automating certification expiration alerts and checking document validity are also available.
Location: Wilmington, Delaware
Rocket.Chat is a HIPAA and GDPR-compliant messaging platform where professionals can communicate with patients, colleagues and outside vendors. With an interface similar to that of Slack’s, users can access complete conversation histories, implement role-based permissions and integrate productivity tools such as Google Workspace and Zoom. Professionals can even choose to anonymize patient messages to ensure a recipient and their data remain private.