Jobs at Zip Co

Maintain reliable IT systems, networks, and applications; troubleshoot incidents and service requests; monitor system health; support scripting and automation; document technical processes; and collaborate on technology projects. The role provides corporate IT support in a hybrid Sydney office environment.

Manage high-value strategic partnerships for Zip, developing joint business plans, partner growth strategies, go-to-market initiatives, and merchant acquisition programs. Build trusted relationships, lead business reviews, interpret performance insights, create commercial proposals, and collaborate with Commercial, Product, Marketing, and Operations teams. The role focuses on expanding Zip’s partner ecosystem, increasing transaction growth, managing risks, and delivering measurable commercial outcomes.

Lead the architecture and implementation of security controls for LLM applications, RAG systems, autonomous agents, and AI-enabled engineering workflows. Build AI security testing, red-teaming, monitoring, guardrails, automation, and secure development patterns. Establish technical direction, threat-model complex systems, secure model and tool access, respond to agent incidents, evaluate emerging AI technologies, and mentor engineers across security and platform teams.

Own and improve corporate systems, identity and endpoint management across macOS and Windows environments. Build automation to reduce manual effort and improve reliability, maintain Sydney office networks, resolve complex L3 issues through an on-call roster, and deliver technical projects. Collaborate with IT, Security, Engineering and business stakeholders, explore AI technologies, mentor colleagues, and drive continuous improvement in system reliability and operational effectiveness.

Lead end-to-end product design for repayment experiences across mobile and web. Design payment rescheduling, early payoff, reminders, and personalized financial assistance while collaborating with Product, Engineering, Data, Risk, Compliance, and Finance. Incorporate AI tools into research, prototyping, validation, documentation, and design operations; create scalable workflows, interpret metrics, validate hypotheses, communicate trade-offs, and improve post-launch experiences.

Lead Finance transformation initiatives by identifying high-friction workflows, building AI-enabled automations, and delivering measurable improvements. Own projects from problem definition through implementation, testing, adoption, governance, and impact measurement. Partner with Finance, Data, Engineering, Compliance, and platform teams to translate business needs into scalable solutions, manage risks and dependencies, and communicate recommendations to senior executives. The role is hybrid, requiring three days weekly in the Union Square Manhattan office.

Supports cash forecasting, borrowing base and liquidity tracking, covenant monitoring, lender reporting, facility position management, and treasury operations. Maintains accurate financial data, reconciles forecast-to-actual variances, prepares compliance certificates and reporting packages, manages reporting deadlines, and supports scenario analysis and ad hoc treasury requests.

Own US month-end close readiness, accounting execution, reconciliations, reporting packages, financial analytics, controls, and issue resolution. Partner with Finance, Systems, Data, Treasury, Audit, and Operations teams to improve close quality, reporting logic, data lineage, and accountability. Apply automation and AI to recurring accounting processes while maintaining appropriate review, governance, auditability, and accounting judgment.

Develop and own advanced machine learning and AI models using bank transaction and cashflow data to enable financial product capabilities, manage risk, and drive profitable growth. Design experiments, build proofs of concept, monitor production models, and collaborate with data and machine learning engineering teams on scalability. Communicate findings and tradeoffs to business stakeholders while applying statistical, research, and financial services expertise.

Analyze product funnels and user behavior to identify growth opportunities, improve customer and business outcomes, and guide product decisions. Partner with product, design, engineering, and analytics teams to track hypotheses, report key metrics, reconcile data discrepancies, maintain analytics and experimentation catalogs, and communicate actionable insights. The role requires strong SQL, visualization, experimentation, and cross-functional communication skills in a fintech or e-commerce environment.

Manage external dispute resolution complaints and privacy requests for Zip across Australia and New Zealand. Investigate complex customer matters, prepare submissions to AFCA and similar bodies, coordinate case workflows, analyze complaint trends, identify systemic risks, and report insights to governance forums. The role partners with Customer Service, Credit, Fraud, Product, and Compliance teams to improve processes, controls, customer outcomes, and dispute-resolution capabilities.

Own the roadmap and end-to-end development of a direct-to-consumer financial product. Lead customer research, experimentation, requirements, prioritization, delivery, launch, and iteration while partnering with Engineering, Design, Data, Marketing, Risk, Compliance, Finance, and Operations. Define product and business metrics, evaluate economics and performance, ensure trustworthy customer experiences, and drive measurable outcomes across acquisition, activation, engagement, retention, repayment, and revenue.

Manage external dispute resolution complaints and privacy requests, preparing submissions, coordinating workflows, and ensuring fair, timely regulatory outcomes. Analyze complaint trends to identify systemic risks and control gaps, provide governance reporting, improve dispute resolution processes, and collaborate with Customer Service, Credit, Fraud, Product, and external bodies. Support quality assurance, training, stakeholder engagement, and the thoughtful use of automation and AI tools.

Executes and optimizes CRM and lifecycle marketing campaigns across email, push, SMS, and in-app channels. Manages segmentation, targeting, campaign setup, quality assurance, deployment, monitoring, reporting, troubleshooting, and workflow documentation. Analyzes engagement and campaign performance through testing and customer insights, recommends improvements, supports data integrations, and collaborates with Marketing, Product, Data, and CRM teams to improve personalization and operational efficiency.

Own end-to-end verification and validation for complex cloud-native software systems. Design comprehensive testing strategies, build scalable backend and frontend automation frameworks, identify coverage gaps, perform root cause analysis, integrate tests into CI/CD pipelines, and improve testing efficiency. Apply AI-assisted tools to testing and debugging, evaluate emerging AI capabilities, mentor engineers, and raise quality standards across teams.

Lead marketing analytics across channel, campaign, cohort, and funnel performance. Build dashboards, reporting, AI-enabled analytical workflows, and data models that support marketing decisions. Conduct ad hoc analyses, evaluate attribution and incrementality, monitor data quality, and translate complex findings into executive recommendations. Partner with marketing and marketing science teams, influence strategic decisions, establish analytical standards, and mentor analysts.

Design, build and scale production-ready AI capabilities and applications using Python and modern cloud tech. Collaborate with cross-functional teams to deliver secure, observable, and responsible AI solutions, mentor engineers, drive architecture decisions, and ensure operational excellence across AI platforms.

Own funding structure and SPV accounting, securitization transaction accounting, recurring close, reconciliations, trustee and investor reporting, financial statement support, and internal controls. Oversee treasury, payroll, and compensation accounting while partnering with cross-functional teams on audits, process improvements, automation, and finance operations scaling. The role requires strong US GAAP expertise, structured finance experience, and the ability to lead complex accounting initiatives.

Leads analytics strategy for Zip’s emerging financial products, from market sizing and launch readiness through adoption, retention, risk, and unit economics. Partners with Product, Finance, Risk, and Operations leaders to define metrics, build scalable dbt models and reporting frameworks, analyze customer and portfolio behavior, and guide strategic decisions. Establishes SQL and analytics standards, mentors analysts, and translates complex findings into recommendations for executives.

Own Zip’s affiliate and partner marketing programs end to end, including strategy, partner negotiations, campaign launches, optimization, performance reporting, and revenue growth. Manage advertiser relationships, coordinate cross-functional activation, identify monetization opportunities, and advise leadership using attribution and performance insights. The role requires strong commercial judgment, affiliate network expertise, and ownership of revenue targets across fintech, e-commerce, or marketplace channels.