Jobs at Zinnia (zinnia.com)

Own Policygenius’ organic, paid, and influencer social media strategy. Responsibilities include planning and optimizing paid campaigns, managing influencer relationships, creating content, engaging communities, conducting testing, tracking performance metrics, producing leadership reports, and collaborating with creative, content, legal, sales, and analytics teams. The role drives brand awareness, engagement, customer acquisition, and advocacy while ensuring compliance with regulatory requirements.

Strengthen internal controls across financial systems by documenting processes, assessing risks, testing controls, analyzing exceptions, supporting audits, tracking remediation, and reviewing system implementations and configurations. The role partners with Finance, Accounting, IT, Information Security, and Audit teams to ensure controls remain effective and audit-ready while identifying opportunities for automation and improved operational efficiency.

Owns life insurance and annuity product initiatives across research, roadmap development, requirements, integrations, releases, commercialization, and production issue resolution. Evaluates customer needs, market trends, partnerships, and build-versus-buy decisions. Collaborates with engineering and cross-functional teams to develop scalable technical and business solutions, manage APIs, assess product performance, and document incident resolutions.

Own and prioritize the CIAM product backlog across consumer, partner, and workforce identity. Write requirements for authentication, authorization, and lifecycle features; partner with Engineering, Security, and Compliance; evaluate build-vs-buy; track identity metrics; and support releases to balance security, usability, and regulatory needs.

Lead and deliver multiple technology projects using Agile/SAFe and PMO governance. Plan scope, schedule, budget, dependencies, and risks; manage cross-functional engineering and QA teams; facilitate ceremonies, stakeholder communication, and continuous process improvement to ensure projects finish on time and within budget.

Leads client-facing solution scoping, discovery, definition, planning, estimation, and proposal support for enterprise insurance technology engagements. Translates business objectives into scalable solutions aligned with IT and architecture standards, coordinates Operations, Technology, Finance, Compliance, and Tax stakeholders, identifies process improvements, and facilitates executive-level sessions. Also supports training, relationship management, and delivery best practices within life, annuity, and financial services contexts.

Leads client account services throughout software implementation and ongoing support. Responsibilities include client communication, business analysis, requirements documentation, solution definition, project scope and delivery, testing, deployment, issue resolution, release support, billing, training, and documentation. Coordinates cross-functional global teams, manages expectations and risks, supports client change requests, and builds long-term customer relationships.

Manage inbound prospective life insurance customers by phone, explain insurance concepts, guide applicants through the application process, and provide consultative service. Collaborate with sales teammates, resolve customer issues, meet performance metrics, and improve through coaching and ongoing development. The role requires an active life insurance license, prior high-volume sales experience, and flexibility to work some evenings and weekends remotely.

Partner with Product, Operations, and Engineering to automate insurance transaction workflows. Document requirements, investigate system and data issues, support bug resolution and UAT, create process documentation, measure automation outcomes, and recommend improvements. Use basic SQL for validation and troubleshooting, while mentoring junior Business Analysts and potentially managing a small team.

Lead global compensation design and administration across US, India, and Canada. Maintain job architecture in Kamsa, run biannual compensation cycles, perform market pricing and internal equity analyses, support promotions/off-cycle pay, produce reports/dashboards, partner with HR/Finance/Legal/Payroll, and support pay equity, commission programs, and compensation-related training and documentation.

The Software Engineer III will design, develop, test, and maintain software solutions for Zinnia, collaborating within Agile teams and mentoring junior members.

Provide practical legal advice on complex commercial agreements (SaaS, licensing, professional services, TPA), draft and negotiate contracts, manage post-signature issues, build contracting tools (templates, playbooks), and partner cross-functionally with Sales, Product, Finance, InfoSec, Privacy, and Compliance.

Lead strategic account management for major life and annuities clients, acting as single point of client ownership. Drive client satisfaction, governance, cross-functional delivery, financial oversight, KPI scorecards, identify growth opportunities, and guide internal teams to implement client-focused technology and service roadmaps.

Own roadmap and lifecycle for case-management (intake, requirements, underwriting, placement). Lead technical discussions, manage end-to-end requirements, define delivery timelines, ensure architecture alignment, act as customer technical liaison, lead releases, mentor product managers, and ensure compliance with data-privacy and regulatory needs.