Jobs at Zinnia (zinnia.com)

Provide practical legal advice on complex commercial agreements (SaaS, licensing, professional services, TPA), draft and negotiate contracts, manage post-signature issues, build contracting tools (templates, playbooks), and partner cross-functionally with Sales, Product, Finance, InfoSec, Privacy, and Compliance.

Lead strategic account management for major life and annuities clients, acting as single point of client ownership. Drive client satisfaction, governance, cross-functional delivery, financial oversight, KPI scorecards, identify growth opportunities, and guide internal teams to implement client-focused technology and service roadmaps.

Own and prioritize the CIAM product backlog across consumer, partner, and workforce identity. Write requirements for authentication, authorization, and lifecycle features; partner with Engineering, Security, and Compliance; evaluate build-vs-buy; track identity metrics; and support releases to balance security, usability, and regulatory needs.

Own the CIAM product roadmap across consumer, partner, and workforce identity. Define authentication, authorization, and user-lifecycle strategy; set identity protocol standards; drive build-vs-buy and integrations; partner with Security, Risk, and Compliance; track success metrics; mentor PMs; and act as customer liaison for identity integrations.

Own and drive the CIAM product roadmap across consumer, partner, and workforce identity. Lead authentication, authorization, user lifecycle, and identity protocol standards. Coordinate build-vs-buy decisions, integrations, and compliance with Security and Compliance. Define success metrics, mentor product managers, and act as technical liaison for identity integrations and customer requirements.

Own roadmap and lifecycle for case-management (intake, requirements, underwriting, placement). Lead technical discussions, manage end-to-end requirements, define delivery timelines, ensure architecture alignment, act as customer technical liaison, lead releases, mentor product managers, and ensure compliance with data-privacy and regulatory needs.

Own and prioritize the CIAM product backlog across consumer, partner, and workforce identity. Write requirements and user stories for authentication, authorization, and user lifecycle. Work with Engineering, Architecture, and Security on protocol decisions, build-vs-buy evaluations, and integrations. Ensure compliance, track authentication/security metrics, and support release planning to meet carrier, distributor, and end-user needs.

Design and deploy AI and machine learning models, manage ML pipelines, collaborate across teams, and optimize data interactions for AI applications.

Lead project scoping, conduct solution planning, act as the voice of the customer, and ensure solutions meet business and technical standards in the life and financial services sector.

Manage inbound life insurance leads via phone, guide customers through applications using a consultative approach, collaborate with sales teammates, meet metrics in a dialer-driven environment, and participate in coaching and development.

The Business Solutions Architect aligns business goals with product offerings by designing scalable solutions, guiding clients, and collaborating across teams to enhance customer outcomes.

The Software Engineer III will design, develop, test, and maintain software solutions for Zinnia, collaborating within Agile teams and mentoring junior members.

Lead and execute social media strategy across organic, paid, and influencer channels. Create written, visual, and video content; manage content calendar, community engagement, campaigns, and influencer relationships. Run paid social campaigns and A/B tests, analyze KPIs (engagement, reach, traffic, leads, ROAS), produce reports, and collaborate cross-functionally with agencies, content, legal, sales, and analytics to ensure compliant, measurable growth.

Lead content strategy and governance for life, disability, and related insurance products. Build editorial roadmaps informed by SEO and customer needs, establish content frameworks and approval workflows, manage agency relationships, and partner with Legal, Compliance, Product, and Marketing to ensure accuracy, regulatory compliance, and business alignment.