Jobs at Zinnia (zinnia.com)

Build and scale Zinnia’s customer identity and access management platform. Responsibilities include authentication flows, SSO federation, passwordless login, machine-to-machine access, fine-grained authorization, automated provisioning, CIAM APIs, application integrations, testing, observability, on-call support, audit readiness, and collaboration with product, security, and compliance teams.

Process complex annuity claims, research customer inquiries, resolve routine questions using established guidelines, and maintain accurate records across multiple applications. The role requires meeting strict timelines, maintaining insurance product knowledge, delivering strong customer service, and working fixed U.S. shifts. Candidates need life insurance claims experience, accurate typing, business communication skills, basic math ability, and proficiency with Excel and Outlook.

Prepare and review month-, quarter-, and year-end financial statements, cash flows, consolidations, intercompany eliminations, equity rollforwards, and audit documentation. Partner with FP&A and leadership on investor reporting, coordinate financial statement footnotes, monitor audit requests, maintain GAAP checklists, review P&L coding, and prepare going concern and acquisition analyses. The role also supports reconciliations and ad hoc reporting.

Leads budgeting, forecasting, long-range planning, financial modeling, variance analysis, management reporting, and scenario analysis for assigned business units. Partners with technology and functional leaders to guide strategic decisions, manage costs and headcount, analyze revenue and margins, and improve financial performance. Drives automation, reporting scalability, forecasting accuracy, financial controls, and actionable insights through enhanced FP&A processes.

Manages client support requests, escalations, operational reporting, and service issues from intake through resolution. Coordinates with Operations, Technology, Finance, Licensing, and Shared Services teams; communicates status and outcomes to clients; supports operational reviews and presentations; tracks commitments; and identifies process improvements to strengthen service quality and efficiency.

Drive the product lifecycle for life insurance and annuity technology solutions, including research, roadmap development, requirements, launches, and commercialization. Evaluate market opportunities and build-versus-buy decisions, identify product gaps, manage API integrations with engineering teams, coordinate releases, and investigate escalated production issues. Document business impacts, resolutions, and preventative measures while collaborating with cross-functional stakeholders.

Owns life insurance and annuity product initiatives across research, roadmap development, requirements, integrations, releases, commercialization, and production issue resolution. Evaluates customer needs, market trends, partnerships, and build-versus-buy decisions. Collaborates with engineering and cross-functional teams to develop scalable technical and business solutions, manage APIs, assess product performance, and document incident resolutions.

Build and maintain scalable AWS data platforms, pipelines, storage, orchestration, and infrastructure. Provision AWS and Snowflake resources with Terraform, develop ELT/ETL workflows using Airflow, dbt, and Airbyte, and support containerized services, streaming, observability, data quality, governance, and cost optimization. Partner with senior engineers and cross-functional teams to troubleshoot platform issues, document standards, and enable reliable analytics and machine learning data use cases.

Build and maintain scalable AWS data platforms, pipelines, storage, orchestration, and infrastructure using Python, SQL, Terraform, Snowflake, Airflow, dbt, and related tools. Implement observability, data quality, governance, access controls, lineage, and cost optimization. Deploy containerized services, support streaming integrations, troubleshoot platform issues, and collaborate with senior engineers and cross-functional data teams.

Build and maintain scalable AWS data platforms, pipelines, storage, orchestration, and infrastructure using Terraform, Snowflake, Airflow, dbt, and ingestion tools. Develop SQL and Python transformations, containerized services, data quality checks, monitoring, lineage, governance, and cost optimization. Support streaming and event-driven systems, troubleshoot platform issues, document standards, and collaborate with senior engineers and cross-functional data teams. Exposure to MLOps, CI/CD, GitHub Actions, and regulated financial services is beneficial.

Owns the customer identity and access management product backlog and contributes to roadmap delivery across policyholder, partner, and workforce identity. Defines authentication, authorization, and user lifecycle requirements; partners with Engineering, Architecture, Security, Risk, and Compliance; evaluates identity platforms; monitors performance metrics; and supports release planning. The role requires product management experience, identity standards knowledge, API and SQL understanding, Agile delivery experience, and familiarity with regulated industries.

Own Policygenius’ paid, organic, and influencer social media strategy. Responsibilities include launching and optimizing paid campaigns, managing influencer relationships, creating content, engaging communities, conducting testing, analyzing KPIs and ROAS, developing reports, and collaborating with creative, content, legal, sales, and analytics teams to drive brand awareness, traffic, leads, and customer acquisition.

Leads technical API product development, enterprise client onboarding, and implementations from kickoff through production go-live. Defines API specifications, data models, event-driven integrations, security and traffic policies, and SDLC requirements. Partners with engineering, architecture, sales, and clients on solution design, production issues, releases, and roadmap priorities. Builds onboarding processes and serves as a senior technical product subject matter expert.

Manage inbound phone leads from prospective life insurance customers, explain coverage and industry terminology, and guide customers through the application process using a consultative sales approach. Collaborate with teammates to resolve complex customer needs, meet performance metrics, and improve sales results through coaching and ongoing development. The role is remote, customer-facing, and may include evening and weekend work.

Design, document, implement, and maintain enterprise APIs and API gateway capabilities. Develop scalable search with natural language capabilities, automate CI/CD and testing, integrate IAM, maintain developer portals, and improve API lifecycle processes. Provide technical guidance, conduct code reviews, and ensure secure, performant, maintainable software across cloud-native environments.

Develops, tests, deploys, and maintains enterprise software for life and annuity exchange platforms. Responsibilities include building C#/.NET applications and REST APIs, integrating AI capabilities, managing AWS infrastructure, developing SQL Server solutions, troubleshooting existing platforms, and collaborating with global stakeholders and clients. The role also contributes to architecture, technical documentation, deployment support, and mentoring junior engineers.

Lead enterprise Zscaler ZIA and ZPA deployment, policy management, troubleshooting, and optimization. Manage Cisco Meraki infrastructure and AWS networking, including VPCs, Transit Gateway, routing, NACLs, and security groups. Implement network segmentation, zero trust access, automation, documentation, threat monitoring, and security improvements. Collaborate cross-functionally, lead projects, and mentor junior team members.

Own roadmap and lifecycle for case-management (intake, requirements, underwriting, placement). Lead technical discussions, manage end-to-end requirements, define delivery timelines, ensure architecture alignment, act as customer technical liaison, lead releases, mentor product managers, and ensure compliance with data-privacy and regulatory needs.

Own and prioritize the CIAM product backlog across consumer, partner, and workforce identity. Write requirements for authentication, authorization, and lifecycle features; partner with Engineering, Security, and Compliance; evaluate build-vs-buy; track identity metrics; and support releases to balance security, usability, and regulatory needs.

Provide practical legal advice on complex commercial agreements (SaaS, licensing, professional services, TPA), draft and negotiate contracts, manage post-signature issues, build contracting tools (templates, playbooks), and partner cross-functionally with Sales, Product, Finance, InfoSec, Privacy, and Compliance.