Teams at Zinnia (zinnia.com)

Lead and deliver multiple technology projects using Agile/SAFe and PMO governance. Plan scope, schedule, budget, dependencies, and risks; manage cross-functional engineering and QA teams; facilitate ceremonies, stakeholder communication, and continuous process improvement to ensure projects finish on time and within budget.

Process and research annuity and life insurance claims, resolve routine customer inquiries per guidelines, work across multiple applications, meet strict timelines, maintain product and industry knowledge, and support customer satisfaction on US shift schedules.

Lead project scoping, conduct solution planning, act as the voice of the customer, and ensure solutions meet business and technical standards in the life and financial services sector.