Jobs at Zinier

Provide advanced technical support and resolve complex escalated incidents end-to-end. Diagnose root causes, lead investigations into recurring problems, collaborate with cross-functional teams, maintain documentation and knowledge base articles, participate in 24/7 on-call rotations, and ensure SLAs are met for all tickets.

The role involves managing customer support experiences, troubleshooting complex issues, collaborating with cross-functional teams, and driving continuous improvement in support operations.

The Revenue Operations Lead will optimize Zinier's revenue lifecycle, focusing on alignment across Sales, Marketing, and Operations while leveraging AI for efficiency and insights.

The Revenue Operations Lead will build and scale revenue strategy, improve customer acquisition and retention, and optimize sales processes. Responsibilities include aligning cross-functional teams, overseeing territory planning, and leveraging insights for strategic decision-making.

This role involves working with executives on strategic initiatives, driving efficiency, leading transformational projects, and analyzing opportunities for operational improvement.

Responsible for driving GTM and Revenue Enablement by equipping sales, partner, and alliances teams with tools, training, and strategies to achieve consistent revenue growth. This role involves program management, content creation, and cross-functional collaboration to enhance team productivity and effectiveness.

This role involves driving efficiency, managing key initiatives, leading special projects, analyzing data for opportunities, and facilitating communication within the organization to support the CEO and executive team.

The Product Lead will own the product roadmap, conduct customer discovery, and collaborate with teams to drive product strategy and execution in B2B SaaS, focusing on workforce management solutions.

The Marketing Manager will drive content creation and digital marketing efforts, shape the company's market voice, and influence marketing evolution while collaborating with global teams.

Zinier seeks a hands-on Senior Data Engineer to design and build a medallion data architecture on AWS, focusing on data governance, ETL pipelines, and AI/ML readiness while collaborating across teams.

Develop and maintain backend services, optimize application performance, mentor junior engineers, conduct code reviews, and engage in Agile processes.

Lead a Solution Development team to deliver customizations, translate requirements into scalable solutions, manage resources and JIRA tasks, collaborate with PMs and QA, optimize performance, uphold development best practices, and support cross-team collaboration in an Agile environment.

Own functional test coverage and automation for iOS and Android mobile apps. Design and execute manual and automated tests, build/maintain Appium frameworks (POM), integrate suites into CI/CD, validate API and offline flows, run cross-device compatibility, triage defects in Jira, and collaborate with developers and PMs to ensure release quality.

The Channel Sales Manager recruits, enables, and grows strategic partners while driving joint revenue growth and collaborating cross-functionally with various teams.

The Enterprise Sales Director will manage the full sales cycle for enterprise accounts, drive revenue growth, and collaborate across teams to enhance customer success.

Lead the QA department by defining quality vision, managing testing strategies, and enhancing automation practices while ensuring high-quality releases.

Lead technical escalations for platform support, debug complex JavaScript, API, and database issues, use observability tools (Grafana/Loki/Tempo) for root-cause analysis, mentor engineers, own runbooks and automation, and liaise with engineering to drive product and reliability improvements.

Senior individual-contributor leading resolution of Sev1/Sev2 incidents, defining investigation frameworks, driving observability and reliability improvements, partnering with engineering on architecture, mentoring support engineers, and owning RCA, runbooks and executive incident briefings.

Provide L1/L2 technical support for the Zinier platform: monitor and respond to customers, diagnose workflow/API/data issues, analyse logs and JSON payloads, resolve or escalate incidents, file deployment requests, contribute documentation, participate in on-call and weekend rotations, and engage in continual product training.

The role focuses on managing customer success post-implementation, ensuring adoption of the platform, facilitating engagement, and identifying expansion opportunities while collaborating with cross-functional teams.