Jobs at Zinier

Senior individual-contributor leading resolution of Sev1/Sev2 incidents, defining investigation frameworks, driving observability and reliability improvements, partnering with engineering on architecture, mentoring support engineers, and owning RCA, runbooks and executive incident briefings.

The Enterprise Sales Director will manage the full sales cycle for enterprise accounts, drive revenue growth, and collaborate across teams to enhance customer success.

Provide L1/L2 technical support for the Zinier platform: monitor and respond to customers, diagnose workflow/API/data issues, analyse logs and JSON payloads, resolve or escalate incidents, file deployment requests, contribute documentation, participate in on-call and weekend rotations, and engage in continual product training.

Lead technical escalations for platform support, debug complex JavaScript, API, and database issues, use observability tools (Grafana/Loki/Tempo) for root-cause analysis, mentor engineers, own runbooks and automation, and liaise with engineering to drive product and reliability improvements.

Lead data and AI product strategy: define data requirements, own data and AI initiatives end-to-end, write engineering-ready epics/stories, collaborate cross-functionally to build scalable data products, and drive analytics for LLM/agent interfaces.

Lead the QA department by defining quality vision, managing testing strategies, and enhancing automation practices while ensuring high-quality releases.

Develop and optimize web applications focusing on frontend (React/Angular) and backend (Java/JEE). Collaborate with teams, implement testing, and ensure security.

Build, automate, and maintain cloud infrastructure and EKS clusters; design CI/CD pipelines and IaC; implement observability, security, and self-healing; participate in on-call rotations and optimize for reliability, performance, and cost.

SDET-2 responsible for testing customer solutions on the Zinier platform, including creating test plans, scripting automation tests, and coordinating QA activities.

The role involves consulting, data analysis, and solution delivery for sales growth, engaging clients and internal teams across various phases of the sales cycle.

Manage post-implementation customer journeys for a portfolio of B2B SaaS accounts, driving adoption, retention (GRR), expansion (NRR/ARR) and measurable ROI. Monitor customer health, lead QBRs, navigate stakeholder environments, facilitate adoption workshops and change management, identify expansion opportunities, collaborate cross-functionally, and automate workflows using AI tools and playbooks to scale success.

Provide advanced technical support and resolve complex escalated incidents end-to-end. Diagnose root causes, lead investigations into recurring problems, collaborate with cross-functional teams, maintain documentation and knowledge base articles, participate in 24/7 on-call rotations, and ensure SLAs are met for all tickets.

Lead and scale North America sales for enterprise SaaS: set strategy, hit revenue targets, build and coach a high-performing sales team, drive pipeline, forecast accurately, partner cross-functionally, and personally engage in complex strategic deals to win and grow enterprise accounts.

Partner with customers and internal teams to gather requirements, design and document scalable Field Service Management solutions, configure and integrate product features, lead workshops, troubleshoot issues, provide post-implementation support, and contribute to product roadmap and delivery improvements.

Own and grow partner relationships with system integrators, resellers, and technology partners. Enable partners with playbooks, training, and collateral; drive partner-sourced and partner-influenced opportunities via joint account planning and co-selling; support partner lifecycle from onboarding through business reviews; collaborate cross-functionally to scale the partner ecosystem and ensure customer success.

Conduct outbound prospecting across the Americas to generate qualified SaaS sales pipeline. Build relationships with target accounts via email, phone, and events; partner with Account Executives; track activity and report pipeline; attend industry events and collaborate cross-functionally.

Lead outbound prospecting across Germany and the DACH region to build qualified pipeline. Partner with Account Executives, engage prospects via email/phone/events, attend industry events, track activity, and collaborate cross-functionally to drive regional sales growth.

Lead outbound prospecting across France and the Benelux region to generate qualified pipeline. Build relationships with target accounts, partner with AEs, attend events, and track/report activity while collaborating cross-functionally.

The role involves managing customer support experiences, troubleshooting complex issues, collaborating with cross-functional teams, and driving continuous improvement in support operations.

This role involves working with executives on strategic initiatives, driving efficiency, leading transformational projects, and analyzing opportunities for operational improvement.