Technical Business Analyst

Who we are:

Zinier’s No-Code Customization field service automation platform empowers field service organizations with the combined power of humans and technology to keep our world up and running. 

No two field service organizations are alike…

From the IT ecosystem you connect with, to the workflows executed in the field, your business requirements are unique. And in the fast-paced world of field service, those requirements can change rapidly. And that’s exactly why you need Zinier.

ZiniApps solve challenges across the entire lifecycle of field work. Off-the-shelf functional, but also customizable to meet specific use cases, ZiniApps cover the most meaningful jobs to be done in field service installation and maintenance.

We are a global team headquartered in Silicon Valley with leading investors including Wipro, Telmex, Black & Veatch, NCR, Toshiba and Qualcomm Ventures LLC.

To learn more, check out www.zinier.com

Why we exist:

Services shape how we live. Electricity lights up our homes. The Internet opens up our worlds. Cellular phones keep us connected no matter where we are. We take for granted the things we can turn on with the flip of a switch. But when even one of the services we depend on isn’t available, the day can quickly start to go sideways.

For organizations that provide these services, some of the most important work happens in the field — in neighborhoods, across open spaces, and along millions of last miles that criss-cross the country. Every moment of downtime matters, which is why Zinier exists. Zinier empowers organizations to work smarter — from the main office to the field — to solve problems quickly, fix things before they break, and keep people in the rhythm of their days.

To do this, Zinier has created a scalable platform powered by AI-driven insights and intelligent automation that helps field service teams work smarter, better, faster, and more efficiently. We help organizations automate routine tasks so the people in the field can focus on putting their expertise to work. We work with customers in telecom and energy.

What we're looking for:

We seek a Technical Business Analyst to liaise Product Management and Engineering teams.

Responsibilities: 

• Work closely with Product Managers to gather, analyze, and document business and functional requirements.
• Translate business needs into clear user stories, epics, and technical specifications for the engineering team.
• Own and maintain product documentation, flow diagrams, and system interaction maps.
• Serve as a bridge between Product and Engineering, clarifying functional expectations and technical feasibility.
• Conduct backlog grooming, feature walkthroughs, and support in sprint planning and prioritization.
• Identify edge cases, dependencies, and integration points across different modules and services.
• Assist QA and development teams in understanding acceptance criteria and help with UAT validation.
• Ensure feature delivery aligns with business intent and technical scalability.

Skill Requirements:

• 3–6 years of experience as a Business Analyst, Technical Analyst or similar roles in product development organization(s).
• Strong understanding of software development lifecycle (SDLC) and agile methodologies.
• Ability to read and interpret API documentation, data models, and technical specs.
• Experience with tools like Jira, Confluence, Figma, Postman, or equivalent.
• Excellent skills in requirement elicitation, documentation, and stakeholder communication.
• Ability to break down complex features into modular components and technical deliverables
• Strong problem-solving, analytical, and critical thinking capabilities.
• Basic hands-on experience with SQL, JSON, or scripting to query data and test APIs.
• Experience working in low-code platforms, enterprise SaaS, or field service management will be a plus
• Exposure to analytics, dashboards, and driving data-driven decision-making.