Jobs at Zenwork, Inc

Own the full enterprise SaaS sales cycle from prospecting through contracting, closing, and first-year account maintenance. Generate outbound pipeline, qualify leads, conduct executive-level demos, navigate complex multistakeholder negotiations, forecast opportunities, and achieve new business revenue targets. Partner with Sales Engineering, Marketing, Legal, Security, Onboarding, and Customer Success to resolve client needs, ensure smooth handoffs, support renewals, and provide feedback for product and business improvement.

Leads, coaches, and develops a team of mid-market Account Executives selling SaaS tax and compliance solutions. Responsibilities include pipeline and forecast management, revenue target attainment, deal strategy, outbound prospecting, sales process adherence, onboarding, performance management, and cross-functional collaboration with Marketing, Customer Success, Product, and Sales Operations.

Build and manage channel, reseller, and strategic alliance partner relationships to drive revenue growth. Serve as the primary partner contact, negotiate agreements, provide product training and sales enablement, coordinate co-branded campaigns, generate referrals, and achieve sales targets. Identify cross-sell and upsell opportunities, collaborate with internal teams, track partner KPIs, and deliver pipeline forecasts and performance reports.

Leads an on-site call center customer success operation, managing supervisors and team leads while coaching employees and driving accountability. Oversees service levels, customer satisfaction, quality, productivity, staffing, and workforce planning. Uses performance data, AI-enabled tools, reporting systems, and process improvements to enhance efficiency and customer experience. Partners with HR and cross-functional leaders on recruiting, training, retention, technology adoption, compliance, organizational growth, and change management. Handles escalated customer issues and presents operational insights to senior leadership.

Serve as the technical liaison throughout enterprise sales cycles, presenting product capabilities, conducting demos, supporting solution selling, and managing RFP/RFI responses. Translate customer requirements into proposed solutions, answer API and implementation questions, coordinate with distributed technical teams, communicate enhancement needs to R&D, and train sales colleagues on technical offerings.

Own the full mid-market SaaS sales cycle from prospecting and qualification through demonstrations, contracting, closing, and first-year account maintenance. Generate outbound pipeline, manage forecasts, navigate multi-stakeholder enterprise deals, present to executives, articulate ROI, and coordinate with legal, security, technical, onboarding, and client teams. Provide customer feedback to improve products and sales enablement. Travel may be required for client meetings, conferences, trade shows, and retreats.

Drive customer acquisition and revenue for Zenwork Payments by engaging inbound and outbound leads, uncovering AP/AR and payment-process needs, delivering product demonstrations, communicating ROI to finance executives, managing the full sales cycle, negotiating contracts, and closing deals. The role also requires forecasting sales, nurturing executive relationships, sharing market intelligence, and collaborating with Sales, Marketing, and Product teams.

Manage 100–125 mid-market and enterprise accounts, owning renewals, forecasting, contract negotiations, retention, upsell, and cross-sell growth. Build executive relationships, conduct business reviews, develop account plans, monitor product usage, and achieve renewal and expansion quotas. The role also involves customer advocacy, cross-functional collaboration, demonstrations, pipeline management, and sharing customer feedback with Product. Travel to trade shows, conferences, and client visits may be required.

Manage full-cycle recruiting primarily for sales and customer-facing roles, including sourcing, interviewing, pipeline development, offers, and candidate communications. Coordinate onboarding, orientation, documentation, and employee integration. Support employee experience, engagement, HR policies, employee relations, benefits, leave administration, HRIS accuracy, performance management, compliance, reporting, and process improvement. Partner with hiring managers and cross-functional leaders to support workforce planning and organizational growth.

Provides multichannel customer support by phone, email, and chat; documents inquiries in a case management system; maintains productivity logs; resolves complex issues through outbound communication; supports testing and special projects; and adapts to changing processes. The role is onsite in a call center, with flexible weekday hours and occasional peak-season overtime or weekend work.

Design, develop, and maintain scalable web applications using Node.js. Lead and mentor UI and backend engineers, collaborate with product and design teams, conduct code reviews, troubleshoot complex issues, and optimize application performance. The role also requires applying engineering best practices, working with RESTful APIs and cloud technologies, and staying current with industry trends. Preferred experience includes server-side rendering, Next.js, modern front-end build tools, performance optimization, and testing.