Jobs at Zenith American Solutions, Inc.

Processes member eligibility and enrollment records, maintains dependent files, responds to benefits-related inquiries, resolves enrollment issues with vendors, and handles coverage correspondence such as ID cards and eligibility packets. The role researches irregularities, supports examiners and billing processors, protects PHI and PII, and ensures accurate, timely enrollment administration and customer service.

Provides customer service to participants, beneficiaries, and union locals regarding eligibility, benefits, and claims status. Maintains benefit plan knowledge, documents inquiries and actions, updates files, sends requested forms, initiates and follows up on administrative requests, and resolves complex calls. Handles protected health and personal information while supporting health and welfare benefit administration.

Processes accounts receivable activities for assigned trusts, including payment processing, refunds, deposits, contribution reports, reconciliations, delinquency and payroll audits, and month-end corrections. Responds to billing inquiries from employers, providers, auditors, and client representatives. Maintains employer contracts, researches discrepancies, and ensures compliance with plan and company guidelines while handling limited PHI and PII access.

Supports client relationship management for assigned benefit fund accounts, coordinating client, vendor, trustee, government, union, and internal communications. Prepares meeting materials, minutes, financial reports, contracts, compliance calendars, correspondence, and presentations. Assists with board meetings, participant engagement, vendor management, issue resolution, invoices, and expense reporting. Requires strong organization, communication, professionalism, Microsoft Office proficiency, and willingness to travel regularly across multiple states.

Processes accounts receivable activities for assigned trusts, including COBRA and self-pay payments, refunds, cash receipts, deposits, contribution reports, and contract updates. Reconciles payments and reports, investigates discrepancies, performs delinquency and payroll audit processing, balances month-end reports, and responds to billing inquiries from employers, providers, auditors, and client representatives.

Supports Account Executives with fund administration, client and vendor coordination, regulatory and compliance activities, document management, issue resolution, SOP maintenance, invoicing, audits, financial report review, and meeting preparation. Serves as a client and vendor contact, coordinates implementations and participant communications, maintains fund records, and supports continuous improvement and appeals processes.

Processes routine health and welfare claims according to plan guidelines, company policies, and regulatory requirements. Maintains knowledge of assigned plans, applies benefits and claims adjudication principles, and may respond to customer inquiries by phone, writing, electronically, or in person. Handles confidential PHI and PII, interprets benefit plans and regulations, performs calculations, and documents claims-related activity.

Supports health plan enrollment operations by maintaining member and dependent records, processing enrollment documentation, responding to coverage and benefits inquiries, resolving eligibility issues with vendors, and researching enrollment irregularities. Coordinates with examiners, billing processors, internal teams, and external partners while protecting PHI and PII. Provides timely customer service and correspondence support in an office environment.

Processes accounts receivable transactions for assigned trusts, including COBRA and self-pay payments, refunds, cash receipts, deposits, and contribution reports. Reconciles payments and reports, researches discrepancies, handles billing inquiries, maintains employer contracts, performs delinquency and payroll audit processing, and balances month-end reports while following company and plan requirements.

Supervises the Accounts Receivable team, assigning work, monitoring quality and productivity, managing performance and training, optimizing workflows, resolving client service issues, supporting client implementations, and coordinating timecard and payroll information. Maintains knowledge of benefit plans and communicates with clients, agencies, unions, participants, attorneys, and consultants while ensuring regulatory and company requirements are met.

Processes enrollment activities, maintains member and dependent records, resolves eligibility issues with vendors, handles coverage correspondence, and provides customer service regarding benefits and enrollment. Researches complex enrollment irregularities and coordinates with examiners, billing processors, internal teams, and external partners while safeguarding PHI and PII.

Maintain accurate member and dependent records, process enrollment transactions, respond to member and vendor inquiries, handle inbound/outbound enrollment correspondence (ID cards, packets), research and resolve eligibility issues, and support coordination with internal teams and billing/examiner staff.

Leads a defined book of business, managing client relationships, account strategies, renewals, cross-selling, contracts, vendors, compliance, financial performance, and service delivery. Mentors and develops staff, coordinates with operations and internal departments, facilitates client meetings, supports implementations, monitors benefits regulations, and drives client retention and growth. Regular travel across multiple states and occasional remote work are expected.

Manages daily accounting operations, including month- and year-end close, accounts payable and receivable, journal reviews, reconciliations, revenue analysis, audits, variance analysis, and financial reporting. Leads and develops accounting staff, maintains internal controls, documents procedures, ensures GAAP compliance, analyzes accounting data, produces reports, and implements process improvements and efficiencies.

Performs advanced technical review and adjudication of medical and dental claims, coordinates appeals and predeterminations, manages third-party recovery and refunds, processes time-loss claims, interprets benefit plans, tests benefits, and supports staff with resources and occasional backup processing or phone coverage.

Support the Director of Client Relationship in managing assigned client accounts, prepare meeting materials, monitor regulations and filings, collate financial reports, manage contracts and documentation, liaise with vendors and trustees, coordinate invoices, respond to stakeholder requests, and assist with participant engagement and vendor analysis.

Oversee daily office support staff and reception/mail operations, assign and monitor work quality, train and coach employees, manage mail/postage/accounts, maintain supplies and equipment, coordinate with property management and couriers, and improve procedures to ensure timely, professional office services.

The Supervisor, Claims leads a Claims team, manages workflow, ensures compliance, oversees claims processing, and develops staff through performance management.

The Contribution Accounting Processor handles customer inquiries, processes payments and contracts, reconciles reports, and maintains account records ensuring compliance with company guidelines.

Provide bookkeeping and trust accounting for assigned clients and trust funds: reconcile accounts, post journal entries, prepare trust financial statements, handle payroll tax deposits and forms (941/945), review vendor invoices, perform transfers and disbursements, and support accounts payable as needed.