Zapier Offices

Serve as a senior technical partner for Enterprise customers by designing, building, troubleshooting, and improving reliable Zapier automations. Translate business processes into scalable workflow architectures, integrations, and production controls. Lead technical account planning, architecture reviews, executive conversations, escalations, and AI implementation guidance. Partner with Customer Success, Product, and Engineering to improve adoption, retention, expansion, product quality, and the overall Enterprise customer experience.

Serve as a senior technical partner to Enterprise customers by designing, building, troubleshooting, and improving reliable automations. Lead architecture reviews, technical account planning, executive conversations, escalations, and cross-functional initiatives. Partner with Customer Success to improve adoption, retention, and growth while representing customer needs to Product and Engineering. Advise customers on responsible AI implementation, including AI-assisted workflows, agentic systems, evaluation, governance, security, and oversight.

Own the full mid-market sales cycle for Zapier’s AI-powered automation platform, including prospecting, discovery, negotiation, closing, and expansion. Build relationships from practitioners to executives, develop business cases around automation, and navigate complex deals with Solutions Engineering, Customer Success, and Product. The role also involves attending events, generating pipeline independently, and helping establish Zapier’s mid-market go-to-market motion.