Jobs at Zact

Own the end-to-end client experience for commercial card programs: onboarding, live phone support, dispute and authorization resolution, cross-team triage, QBRs, playbook development, and renewal/retention management.

Serve as first-line client support for commercial card and accounts payable products: answer inbound calls, handle tickets, research transactions, intake basic disputes, maintain records, escalate complex processor or compliance issues, assist with client materials, and document support workflows while learning the payments stack and growing toward a Customer Success Manager role.

The Client Support Representative will handle client inquiries via phone and support tickets, resolve account access issues, and document interactions while collaborating with internal teams to enhance client satisfaction.

The Financial Data Integration Specialist will facilitate data exchanges between financial systems and accounting platforms like QuickBooks and NetSuite, troubleshoot issues, and support both developers and customers in integration processes. SQL skills are essential for data analysis and validation duties.

The Senior Backend Engineer will design and develop enterprise Java applications, implement RESTful APIs, mentor junior developers, and ensure technical quality and standards.