Jobs at Zact

Leads enterprise architecture for cloud-native Java applications across multiple product domains. Defines architecture standards, microservices, APIs, data strategies, observability, testing, CI/CD, and Kubernetes-based GCP deployments. Drives AI-augmented development, including LLM integrations, RAG, vector stores, and internal productivity tools. Mentors engineers, conducts architecture reviews, evaluates technologies, and aligns technical roadmaps with business objectives.

Handle tier-1 and tier-2 application support for a GCP-hosted payments platform. Investigate production issues using GCP logs, MySQL queries, monitoring dashboards, and REST API knowledge. Manage Zendesk tickets, meet SLAs, communicate with banking clients, document incidents, improve runbooks, and coordinate handoffs with the India team. Participate in P1/P0 incident investigations and maintain disciplined change-control practices.

Owns day-to-day compliance and risk operations across SOC and PCI audits, privacy regulations, BSA/AML/OFAC oversight, monitoring, testing, risk assessments, documentation, and remediation. Coordinates auditors, bank partners, control owners, and internal stakeholders while maintaining policies, evidence, compliance reporting, and audit readiness.

Handle tier-1 and tier-2 application support for a GCP-hosted payments platform. Investigate production issues using GCP logs, MySQL queries, microservice traces, and REST API responses. Manage Zendesk tickets, monitor alerts, communicate with bank clients, document incidents, improve runbooks, and support P1/P0 investigations. Work remotely during US banking hours with India-team overlap.

Owns global production release coordination, master release calendars, go/no-go reviews, CAB governance, change management, audit evidence, UAT and pre-production environments, post-release verification, release notes, and deployment metrics. Partners with engineering and DevOps to improve CI/CD automation and ensure controlled, compliant releases across regions.

Lead a hands-on application support team for a GCP-hosted payments platform. Own complex incident triage, root-cause analysis, monitoring, alerting, observability, post-incident reviews, and banking client escalations. Build Python and Bash automation, internal support tools, dashboards, and runbooks while investigating MySQL production data and microservice failures. Mentor junior analysts, define support processes and SLAs, coordinate global coverage, and partner with engineering and product to improve system supportability.

Owns India-hours application support for a GCP-hosted payments platform. Responsibilities include investigating complex incidents across microservices, querying MySQL production replicas, monitoring systems, managing Zendesk tickets, communicating with regulated banking clients, documenting root causes, coordinating global shift handoffs, mentoring a junior analyst, and supporting automation with Python or Bash.

Lead end-to-end delivery of fintech software projects, coordinating cross-functional teams, managing plans, budgets, and risks, ensuring regulatory compliance (PCI-DSS, SOC, GDPR, KYC/AML), facilitating agile ceremonies, and communicating between technical teams and business stakeholders.

The Senior Backend Engineer will design and develop enterprise Java applications, implement RESTful APIs, mentor junior developers, and ensure technical quality and standards.