Teams at Zact

Handle tier-1 and tier-2 application support for a GCP-hosted payments platform. Investigate production issues using GCP logs, MySQL queries, monitoring dashboards, and REST API knowledge. Manage Zendesk tickets, meet SLAs, communicate with banking clients, document incidents, improve runbooks, and coordinate handoffs with the India team. Participate in P1/P0 incident investigations and maintain disciplined change-control practices.

Lead a hands-on application support team for a GCP-hosted payments platform. Own complex incident triage, root-cause analysis, monitoring, alerting, observability, post-incident reviews, and banking client escalations. Build Python and Bash automation, internal support tools, dashboards, and runbooks while investigating MySQL production data and microservice failures. Mentor junior analysts, define support processes and SLAs, coordinate global coverage, and partner with engineering and product to improve system supportability.

Owns India-hours application support for a GCP-hosted payments platform. Responsibilities include investigating complex incidents across microservices, querying MySQL production replicas, monitoring systems, managing Zendesk tickets, communicating with regulated banking clients, documenting root causes, coordinating global shift handoffs, mentoring a junior analyst, and supporting automation with Python or Bash.