Jobs at Wrapbook

Own the Commercial Success function for Mid-Market and SMB customers, driving retention, net GPV growth, expansion, and NPS. Lead strategy, operating plans, coverage models, AI-enabled customer success, renewals, escalations, and executive relationships. Manage and coach CSMs, develop scalable high-touch and digital motions, use customer data to identify risk, and represent Wrapbook within the Los Angeles commercial production community.

Own monthly, quarterly, and annual close, financial statements, general ledger, and GAAP-compliant reporting. Build and optimize Rillet ERP, subledgers, chart of accounts, integrations, controls, and automated accounting workflows. Lead audit and quality-of-earnings preparation, technical accounting research, CFO reporting, and relationships with auditors and tax advisors. Partner with Engineering, Product, and Operations to translate accounting requirements into systems. Manage and develop the accounting team while driving AI adoption and process improvement.

Build and operate production-grade AI agents that automate workflows across internal teams. Design agent architectures with LangGraph and Amazon Bedrock AgentCore, integrate internal systems and third-party tools, and develop evaluation, observability, and guardrail frameworks. Partner with nontechnical teams to identify workflows, own solutions from prototype through production, measure impact, and drive adoption through documentation and training.

Build and operate production AI agents that automate multi-step workflows across internal teams. Responsibilities include integrating agents with internal systems and third-party tools, deploying on Amazon Bedrock AgentCore, creating evaluation and observability frameworks, implementing guardrails, measuring impact, and establishing reusable agent-development patterns. The role also requires partnering with nontechnical teams, translating ambiguous workflows into reliable automation, documenting solutions, and driving adoption.

Leads a customer support team across phone, email, live chat, and SMS. Owns daily operations, staffing, queue health, quality, escalations, scheduling, KPI reporting, and AI-powered quality assurance. Coaches and develops support specialists, partners with Product, Engineering, Success, and AI Ops, and improves workflows, routing, SOPs, and tooling to scale support operations.

Own the strategy and roadmap for fraud detection, prevention, response, and identity authentication. Partner with engineers on scoring logic, rules, schemas, metrics, and AI-enabled automation. Coordinate fraud incident response across engineering, operations, GRC, treasury, and security. Guide KYC/AML-related product capabilities, fraud operations, vendor decisions, and customer-friction tradeoffs while turning analysis into prioritized, shipped product improvements.

Own the Commercial SMB customer segment, driving onboarding, adoption, retention, and expansion. Build a proactive, AI-assisted customer success model; lead SMB onboarding and AI agent rollout; design scalable workflows, processes, and playbooks; coordinate with Sales, Marketing, RevOps, Support, Product, and AI teams; and represent SMB customer needs across the organization.

Own end-to-end design for a core product area, framing ambiguous problems, prioritizing work, and delivering evidence-based experiences across systems and surfaces. Use research, Pendo, Dovetail, and metrics to guide decisions and measure impact. Establish implementation-ready documentation, apply AI-enabled workflows, influence cross-functional teams, mentor designers, and maintain high standards for design quality and collaboration.

Lead the Frontend Platform team owning shared frontend infrastructure, component system, and reporting. Contribute technically through code reviews and architecture, partner with product/design, set frontend quality standards, hire and coach engineers, and drive roadmap and technical design reviews.

Own and build the end-to-end tax function: corporate income, sales/indirect, cross-border and Canadian tax. Implement tax engine integrations, manage compliance, advise leadership, research technical positions, and coordinate external advisors and audits.

The Senior Sales Operations & Compensation Manager will oversee Salesforce data, compensation administration, forecasting, and sales process optimization to enhance revenue predictability.

The GTM Systems Engineer will design, build, and maintain Salesforce systems, create automations, manage data, and improve workflows for revenue operations.