Jobs at Wonder

Manage a portfolio of small and medium-sized restaurant accounts, helping optimize Grubhub profiles, improve menus, increase diner acquisition and order volume, and strengthen partner relationships. Responsibilities include client communication, issue resolution, account recordkeeping, regular check-ins, outbound calls, identifying growth opportunities, and meeting sales goals while collaborating in a fast-paced hybrid environment.

Manage a portfolio of small and medium-sized restaurant accounts, helping partners optimize Grubhub profiles, improve menus, attract diners, increase order volume, and resolve account issues. Maintain client records, conduct regular check-ins, gather feedback, and identify growth opportunities. The role requires strong communication, organization, outbound calling, goal achievement, product learning, and proficiency with business software and CRM tools.

Manage an assigned portfolio of SMB restaurant accounts, focusing on retention, engagement, issue resolution, and reactivation of paused accounts. Support contract and ownership updates, resolve payment and tax inquiries, provide marketing and product guidance, and upsell promotions. Maintain account accuracy, meet service-level agreements, handle partner inquiries, and deliver a positive merchant experience through phone and written communication.

Develop and execute go-to-market strategy for advertising products, including positioning, packaging, commercialization, audience targeting, and product launches. Create merchant-facing ROI narratives, sales enablement materials, and advertising packages. Conduct market and competitive analysis, analyze campaign performance, and provide insights to Product, Engineering, Sales, and Analytics. Partner with cross-functional teams to drive ad product adoption, merchant investment, and recurring advertising revenue.

Design, build, and maintain cloud and on-site edge infrastructure for robotics. Manage Ubuntu edge servers using AWS ECS Anywhere, Terraform, and Ansible. Maintain server provisioning and imaging pipelines, improve CI/CD workflows, debug network and application issues, and build developer tooling to increase team velocity and reliability.

Leads category and menu strategy across restaurant brands, owning innovation roadmaps, new menu items, limited-time offers, restaurant concepts, and menu optimization. Uses customer insights, sales data, competitive trends, and financial metrics to identify growth opportunities. Partners cross-functionally with Culinary, Marketing, Supply Chain, Operations, Food Quality, Procurement, and Finance to test, launch, and optimize products while improving category-management processes and forecasting tools.

Build and maintain Elixir/Phoenix backend systems that orchestrate robotic restaurants, bridging cloud and on-prem hardware. Design reliable, real-time distributed systems with Postgres, WebSocket and event-driven architectures, deploy infrastructure via Terraform, ensure zero data loss, own features end-to-end, mentor engineers, and drive testing and release practices.

Guide restaurant partners through end-to-end onboarding, including account configuration, menu integration, training, documentation, and launch readiness. Troubleshoot integration issues, conduct outbound outreach, coordinate with internal and external stakeholders, collect required business information, and identify process improvements. Build strong restaurant relationships while helping partners successfully adopt Grubhub and integration-partner tools.

Leads enterprise-wide marketing procurement across media, creative, public relations, MarTech, agencies, events, and related services. Develops sourcing strategies, negotiates supplier partnerships, analyzes marketing spend, drives cost optimization, improves supplier performance, advises marketing leadership, manages procurement initiatives, and mentors a direct report.

Owns configuration, administration, governance, controls, workflows, integrations, testing, and continuous improvement for procurement and travel-and-expense platforms. Partners with Procurement, Finance, Legal, IT, Security, Audit, Compliance, and platform vendors to translate business requirements into scalable processes, enforce approval and spend controls, manage releases, document configurations, identify risks, and prioritize enhancements.

Serves as the day-to-day contact for enterprise franchise accounts, supporting launches, retention, account maintenance, revenue growth, marketing campaigns, trainings, and operational efficiency. The role manages Salesforce pipeline accuracy, coordinates internal escalations, supports business reviews, handles client requests, identifies solutions, and upsells partners on rate increases, marketing opportunities, and new features.

Own and optimize Wonder’s Workday-based People Technology ecosystem, including architecture, configuration, integrations, APIs, automation, data governance, and system design. Build AI-enabled employee experiences, improve HR workflows, and support scalable solutions across payroll, benefits, onboarding, and employee lifecycle processes. Lead complex initiatives such as M&A integrations, implementations, and organizational scaling while independently delivering end-to-end solutions in a fast-paced environment.

The Product Designer II at Wonder will design AI-driven food technology experiences across iOS and web, focusing on clarity, trust, and simplicity in user interactions while evolving the design system.

Leads Wonder’s operational performance analytics for Field Operations by owning KPI frameworks, dashboards, reporting systems, financial models, forecasts, and business reviews. Partners with Operations, Finance, Product, Culinary, Technology, and Data teams to translate operational data into actionable recommendations, evaluate pilots, support planning, and improve profitability, execution, and guest experience. The role also drives reporting automation, self-service analytics, adoption, and continuous improvement.

Design end-to-end experiences for Wonder’s operator-facing kitchen technology portfolio. Conduct research and usability testing, create high-fidelity designs and prototypes, collaborate with product, engineering, analytics, and operations teams, and optimize workflows for speed, accuracy, and operational performance in constrained physical environments.

Design and build AI-native developer tooling, including context aggregation, MCPs, CLIs, skills, sub-agents, and cloud agent solutions. Integrate AI into code review, testing, code generation, documentation, refactoring, and incident workflows. Optimize AI model selection and costs, improve developer velocity, and establish engineering standards. Own tools end-to-end while partnering with platform, infrastructure, and application teams in an evolving organization.

Serves as the day-to-day contact for franchisees, supports account managers, and helps grow revenue across an assigned portfolio. Responsibilities include upselling rate increases and marketing tools, maintaining Salesforce data and pipelines, supporting business reviews, executing marketing campaigns, coordinating restaurant training, monitoring closures, resolving client requests, and routing escalations. The role is hybrid in Chicago and requires strong communication, problem-solving, phone outreach, and client relationship skills.

Build and maintain high-performance Vue.js interfaces controlling automated restaurant robotics. Develop real-time WebSocket communication, manage complex reactive state, translate Figma designs into intuitive tools, and optimize frontend performance under heavy data loads. Collaborate with software, hardware, product, and design teams while learning additional technologies such as Elixir and Phoenix.

Leads Wonder’s enterprise food safety, quality, compliance, workplace safety, and risk organization. Builds scalable governance, technology, talent, and compliance systems across production, distribution, restaurants, suppliers, and multiple markets. Advises executives and the Board, oversees regulatory readiness, incident and recall management, supplier risk, workplace safety, business continuity, and quality improvement. Partners cross-functionally with Operations, Supply Chain, Culinary, Technology, Legal, and Finance to protect customers, employees, brand, and business while enabling growth.

The Supply Chain Planner will manage Wonder's supply chain operations, design technology systems, and ensure seamless logistics to enhance customer experience while partnering with cross-functional teams.