Teams at Wolters Kluwer

Supports customer onboarding, issue resolution, renewals, upselling, training, and relationship management. Monitors customer engagement data, documents interactions in CRM, coordinates implementation schedules and budgets, and collaborates with internal teams to apply feedback and improve products or services.

Support the customer lifecycle through onboarding, issue resolution, renewals, upselling, training, and relationship management. Monitor customer engagement data, document interactions in CRM, coordinate implementation schedules and budgets, and collaborate with internal teams to apply feedback and improve products and services.

Provides administrative and customer support for health-sector programs by coordinating schedules, virtual meetings, communications, records, evaluations, proposals, contracts, events, account provisioning, troubleshooting, invoicing, and customer inquiries. Maintains trackers and documentation while supporting Account Managers and internal teams. Uses Microsoft 365, Salesforce, Monday.com, Zoom, and related business applications to manage operational processes and deliver timely, accurate customer assistance.