Teams at Wishlink

Own the creator-platform customer experience across key journeys, including payouts, login, and brand reconciliation. Gather creator feedback through NPS, interviews, and support data; identify systemic issues; and drive product and technology improvements. Establish proactive alerts for sign-up drop-offs, engagement changes, and cohort shifts. Collaborate cross-functionally with product, engineering, business, and support teams to solve ambiguous problems and improve creator trust and effort.

Conduct qualitative and quantitative UX research for creators, shoppers, and brands. Lead interviews, contextual inquiries, focus groups, field research, surveys, and usability testing across wireframes, prototypes, and live products. Synthesize findings into actionable product recommendations, maintain research repositories and user panels, influence product roadmaps, and communicate insights to stakeholders and leadership.

Own the Fashion category’s P&L, revenue, margins, profitability, assortment, merchandising, pricing, promotions, and catalog strategy. Identify fashion trends and high-performing products, manage seasonal buys and product mix, optimize product detail pages and catalog schemas, and collaborate with marketing, supply chain, and visual merchandising teams. The role requires strong retail analytics, inventory management, vendor negotiation, and e-commerce category management experience.