The Role
Serve as the primary contact for creators through online chat and calls. Provide accurate product and service information, resolve concerns, maintain satisfaction, and collaborate with internal stakeholders on solutions. The role requires strong communication, problem-solving, interpersonal, teamwork, adaptability, product knowledge, and enthusiasm for digital platforms and the creator community.
Summary Generated by Built In
Customer Experience Associate
About Wishlink
Wishlink is a well-funded, early-stage startup, on a mission to shape the creator economy and change how people shop. Our mission is to build a hyper-personalized shopping experience for every user, which is creator-led, so that every user can get exactly what they are looking for. We are on a mission to define new charters at the intersection of two of the most prominent aspects of the internet - e-commerce and social media.
Team and Investors
We’re 3 founders, Chandan, Shaurya, and Divyansh, with a shared passion to solve real-world problems at scale and consume content for hours (XD). We started Wishlink in January 2022 when we discovered products on social media that we wanted to buy but could not (in some cases, actually did)! We are based out of Gurugram. We have recently raised a series A round of $7M, led by Fundamentum & Elevation Capital.
The way people shop online is changing. Users are tired of spending hours browsing humongous catalogs on eCommerce marketplaces just to find a single piece of apparel they like. They need curation, and they need trusted reviews - which is what Wishlink is bringing with the help of content creators. Wishlink is at the forefront of this change, enabling users to shop in an easier and more exciting way.
In just 2 years of existence, Wishlink is used by over 800k users daily to discover and shop products online. This number has grown over 3x in the last 4 months.
Wishlink is all about its people. Our team is young and energetic, come from stellar backgrounds, and are dedicated towards a common goal. Also, we have a LOT of fun!
We have grown remarkably in the last 4 months and are doing a monthly GMV of over Rs. 150cr. We are working with over 50,000 content creators and 250+ brands and eCommerce marketplaces including Amazon, Flipkart, Myntra, Nykaa, Ajio, H&M, Savana (Urbanic), Only, Vero Moda, Libas, Aurelia, Mama Earth, and many more.
Wishlink presents an exciting opportunity for you to contribute to and grow within the creator-enabled eCommerce space, have the chance to work at an emerging consumer-tech startup and be an integral part of this dynamic journey.
What would you be doing?
- Serve as the primary point of contact for creators and respond to their inquiries promptly via online chat and call.
- Provide accurate information about products and services to the creators.
- Ensure customer satisfaction while addressing concerns and queries.
- Demonstrate strong communication and problem-solving skills
- Stay updated on product updates and company policies.
- Collaborate with relevant stakeholders proactively to find swift and effective solutions when needed
If you are a content creator yourself or have worked closely in the social media space - we like you already :)
- Strong communication skills, ability to articulate information clearly and concisely.
- Problem solving skills Capacity to analyze issues and provide effective solutions.
- Product knowledge and understanding of the company’ products and services.
- Team collaboration willingness to work collaboratively with other team members for issue resolution.
- Enthusiasm for all things digital and a love for the creator community.
- charismatic communicator with outstanding interpersonal skills.
- Creativity and adaptability in a fast paced, ever- evolving environment.
- Above everything, willing to learn continuously and keep improving
Perks and Benefits
We are committed to providing the best environment for you to thrive in. To help with this, we have the following benefits available for all our employees.
- Competitive Salary, Generous ESOPs, and Relocation Bonus
- Learning & Development Programs with a Dedicated Budget
- Company sponsored newsletters and books
- ChatGPT Subscription
- Regular Team Outings
- Discounted Health Plans & Gym Memberships
- Industry insights on growing your social media if you are a (aspiring) creator
Explore our Creator App: iOS | Android
Explore our Shopping App: iOS | Android
Shaurya Gupta - Founder & CEO
Divyansh Ameta - Founder & COO
Chandan Yadav - Founder & CTO
Team
Deep Anmol Singh - Hiring Manager
Skills Required
- Strong communication skills and ability to articulate information clearly and concisely
- Problem-solving skills and ability to analyze issues and provide effective solutions
- Product knowledge and understanding of company products and services
- Willingness to collaborate with team members to resolve issues
- Enthusiasm for digital platforms and the creator community
- Outstanding interpersonal and communication skills
- Creativity and adaptability in a fast-paced, evolving environment
- Willingness to learn continuously and improve
- Experience as a content creator or working closely with social media
Am I A Good Fit?
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The Company
What We Do
At Wishlink, we aim to define new charters at the intersection of two of the most prominent aspects of the internet: e-commerce and social media. Wishlink makes acquiring customers and driving sales via creators easy, trackable and efficient for the brands. Wishlink provides creators with opportunities to collaborate with the brands they genuinely love. We equip creators with their personalized links where they can tag products with their social media posts, create curated collections of their favorite products - and make it easy for their community to shop. ?? Empowering creators to monetize their content effectively and drive genuine value for their community as well as the brands. ??Enabling brands to efficiently work with creators at scale. Quick setup, measurable & positive ROI and outcome based payouts. ?? Assisting customers to discover and shop their favorite creator's recommendations seamlessly.
