Jobs at Williams Lea

Provides flexible front-of-house, hospitality, administrative, document management, reprographics, and mail services support across client sites. Responsibilities include welcoming visitors, answering queries, preparing refreshments, managing physical and digital files, photocopying, printing, processing mail, and maintaining strong client relationships. The role requires excellent customer service, professionalism, adaptability, communication, attention to detail, computer literacy, and the ability to multitask in an onsite, ad-hoc environment.

Create and edit presentation materials, documents, charts, and graphs using Word, Excel, and PowerPoint while following templates. Collaborate effectively within a team, use English-language Office applications, manage time, self-check work, protect confidential information, and demonstrate willingness to learn.

Provides professional front-of-house reception, visitor access, meeting room, hospitality, mailroom, courier, facilities, stock control, office administration, and customer service support. The role maintains clean and presentable client-facing areas, manages office supplies and records, handles confidential waste and deliveries, coordinates catering and room equipment, and follows office opening, closing, and compliance procedures.

Maintains physical and electronic records, retrieves documents for legal teams, supports records management system implementation, protects confidential information, and assists with general administrative tasks and projects. The role requires strong organization, attention to detail, communication, time management, and proficiency with Microsoft Office and records management software.

Provides front-of-house, hospitality, room booking, file management, mail, courier, scanning, printing, document processing, billing data, and client support services. The role requires accurate handling of requests, strong customer service, effective communication, attention to detail, and the ability to manage multiple tasks under tight deadlines in a fully onsite office environment.

Serves as the first point of contact for visitors and employees, managing reception, meeting rooms, guest escorts, hospitality, catering, events, and administrative requests. Responsibilities include troubleshooting audio-visual systems, maintaining records, monitoring reception email, processing documents, arranging transport, and supporting printing and scanning needs. Delivers professional, timely customer service while coordinating with internal teams and external vendors in a fully on-site corporate environment.

Provides reception, office administration, facilities coordination, hospitality, document production, mail and courier handling, stock control, room bookings, reporting, and customer service. The role supports clients, visitors, fee earners, team leaders, and office managers while maintaining service levels, equipment, health and safety, and corporate standards. Duties include scanning, printing, photocopying, file management, catering coordination, events support, and resolving operational requests.

Processes and verifies supplier invoices and employee expenses, ensures timely payments, reconciles supplier statements, maintains accurate accounts payable records, resolves vendor and internal queries, supports month-end and year-end close, follows financial controls, and contributes to process improvements.

Administer client acceptance paperwork, set up legal cases, review and validate documentation, process incoming mail, and perform accurate data entry. Liaise with courts, clients, and solicitors by phone to clarify missing information, handle confidential data, answer inbound calls, and make outbound calls. The role requires meeting performance targets, following defined procedures, resolving client issues, and maintaining strong internal and external relationships.

Administer legal client-acceptance paperwork, set up new cases, review and validate documentation, process incoming mail, and perform accurate data entry. Liaise with courts, clients, and solicitors by phone to resolve missing information, handle confidential records securely, respond to client inquiries, and meet performance targets. The role requires strong organization, communication, computer literacy, customer focus, attention to detail, and adherence to defined processes.

Provides onsite office support by collecting and processing post, completing manual and digital reprographics, maintaining office equipment, moving boxes, meeting deadlines, recording information, and reporting issues to the Office Manager. The role requires professional communication, confidentiality, accurate administration, strong organization, Microsoft Office proficiency, and the ability to manage competing priorities in a regulated business environment.

Build and deploy AI workflows using AIVA, designing prompts, tool integrations, evaluation frameworks, guardrails, exception handling, and human-in-the-loop patterns. Integrate AI solutions with APIs, databases, and enterprise systems, then rapidly test and refine solutions with clients. Collaborate with technical leads, business analysts, integration engineers, and operations subject matter experts to deliver production-quality AI applications.

Leads technical architecture and integration strategy for AI workflow engagements. Designs secure, scalable cloud-native architectures; owns enterprise integrations, authentication, data pipelines, deployment models, and monitoring. Reviews AI Workflow Engineer implementations, guides architecture and prompt evaluation, manages technical risks, presents solutions to senior client stakeholders, and mentors AI Workflow and Integration Engineers.

Manage a key EMEA Presentations and Creative Services account, overseeing client relationships, service delivery, governance, resources, financial performance, and team development. Responsibilities include ensuring SLA and KPI compliance, managing P&L, resolving operational issues, driving continuous improvement, identifying growth opportunities, supporting business development, and leading high-performing onshore and offshore teams. The role requires strong stakeholder management, commercial awareness, strategic planning, and experience serving financial, professional, or legal services clients.

Designs, develops, maintains, and executes automated tests using Playwright with TypeScript or JavaScript. Performs functional, regression, smoke, cross-browser, API, manual, and exploratory testing; investigates failures and logs defects. Integrates automated testing into CI/CD pipelines and collaborates with developers and product teams to improve quality and coverage. The role requires Agile experience, test design knowledge, and familiarity with defect management, with desirable experience in performance, accessibility, and reusable test frameworks.

Designs and articulates publishing and technology solutions for public sector bids, tenders, renewals, and proposals. Facilitates solution workshops, coordinates bid workstreams and framework submissions, develops persuasive written responses and win themes, and collaborates with operations, technology, finance, sales, marketing, and subject matter experts. The role also supports opportunity qualification, solution costing, market research, and development of reusable tender content.

The Account Supervisor manages daily operations and client relationships, ensuring quality service delivery, employee performance, and customer satisfaction. Responsibilities include staff management, communication, financial reporting, and identifying growth opportunities within the account.

The Document Production Associate Trainee provides word processing and document production services for clients.

The Executive Assistant provides extensive administrative support to high-level professionals, managing calendars, travel, expenses, and ensuring client satisfaction with quality work and proactive service enhancement.

The Reprographics Operator will produce high-quality documents, handle mailroom operations, provide client service, and support workflow processes, all while ensuring customer satisfaction.