Jobs at Williams Lea

Provides professional front-of-house reception, visitor access, meeting room, hospitality, mailroom, courier, facilities, stock control, office administration, and customer service support. The role maintains clean and presentable client-facing areas, manages office supplies and records, handles confidential waste and deliveries, coordinates catering and room equipment, and follows office opening, closing, and compliance procedures.

Leads and develops an engineering team of 5–8 people, overseeing hiring, mentoring, performance, delivery, technical quality, architecture, reliability, incident response, and technical debt. Partners with Product, Design, Security, and leadership on roadmaps, capacity, risks, dependencies, and strategy. Requires strong software engineering experience, people management, Agile delivery, budgeting, resource planning, cloud platforms, DevOps practices, and Java, PHP, or Python development experience.

Leads the corporate front-of-house and hospitality operation, overseeing reception, meeting rooms, events, VIP services, client experience, operational standards, compliance, budgets, and service performance. Manages and develops the customer-facing team, coordinates staffing and training, maintains SOPs, monitors SLAs and KPIs, resolves complaints, supports client relationships, and drives continuous improvement across the onsite service.

Manage a key EMEA Presentations and Creative Services account, overseeing client relationships, service delivery, governance, resources, financial performance, and team development. Responsibilities include ensuring SLA and KPI compliance, managing P&L, resolving operational issues, driving continuous improvement, identifying growth opportunities, supporting business development, and leading high-performing onshore and offshore teams. The role requires strong stakeholder management, commercial awareness, strategic planning, and experience serving financial, professional, or legal services clients.

Designs, develops, maintains, and executes automated tests using Playwright with TypeScript or JavaScript. Performs functional, regression, smoke, cross-browser, API, manual, and exploratory testing; investigates failures and logs defects. Integrates automated testing into CI/CD pipelines and collaborates with developers and product teams to improve quality and coverage. The role requires Agile experience, test design knowledge, and familiarity with defect management, with desirable experience in performance, accessibility, and reusable test frameworks.

Designs and articulates publishing and technology solutions for public sector bids, tenders, renewals, and proposals. Facilitates solution workshops, coordinates bid workstreams and framework submissions, develops persuasive written responses and win themes, and collaborates with operations, technology, finance, sales, marketing, and subject matter experts. The role also supports opportunity qualification, solution costing, market research, and development of reusable tender content.

Coordinate and produce virtual events across EMEA and APAC using Zoom and ON24. Configure platforms, run technical rehearsals, provide live production support, troubleshoot in real time, coordinate stakeholders, manage post-event recording distribution and reporting, and perform basic video editing when needed. Maintain professional presenter and attendee experience and adapt to changing global event schedules.

Provides front-desk reception and corporate hospitality services for visitors, staff, and clients. Responsibilities include welcoming guests, managing access cards and parking, handling switchboard calls and enquiries, arranging taxis and meetings, coordinating meeting-room technology, setting up catering and hospitality, supporting seminars, and completing administrative tasks. The role requires excellent customer service, communication, multitasking, prioritization, attention to detail, and intermediate Microsoft Word and Excel skills.

Supports digital marketing, communications, and CRM initiatives through website content updates, SEO, digital campaigns, paid search, social advertising, email marketing, and CRM administration. Creates and monitors Vuture campaigns, maintains InterAction contact records and lists, supports data hygiene and privacy compliance, and produces campaign, event, and engagement reports. The role collaborates with legal, marketing, IT, communications, and external vendors in a hybrid environment, with occasional travel to London.

Oversee creative production across print and digital channels, deliver strategic client-focused solutions, and align output with brand and communication objectives. Lead stakeholder relationships, identify business growth opportunities, manage complex projects, ensure quality and accessibility, and provide technical creative leadership. Coach designers, maintain quality control and workflow processes, and support studio governance, resource planning, and billable-work tracking.

Leads the Leeds Presentations team, overseeing daily service delivery, operational performance, client relationships, staffing, budgets, SLAs, KPIs, quality, and continuous improvement. Coaches team leaders and presentation operators, manages performance and employee relations, monitors workflow and resource utilisation, resolves operational issues, and provides operational and financial reporting. The role is fully onsite in Leeds and requires flexibility for day, evening, and overnight shifts.

Provide ad-hoc front-of-house, reception and hospitality cover at London client sites. Perform document management, reprographics, mail handling and general administrative tasks with strong customer service, professionalism, attention to detail and the ability to multitask on short notice.

The Account Supervisor manages daily operations and client relationships, ensuring quality service delivery, employee performance, and customer satisfaction. Responsibilities include staff management, communication, financial reporting, and identifying growth opportunities within the account.

The Executive Assistant provides extensive administrative support to high-level professionals, managing calendars, travel, expenses, and ensuring client satisfaction with quality work and proactive service enhancement.

The Document Production Associate Trainee provides word processing and document production services for clients.

The Reprographics Operator will produce high-quality documents, handle mailroom operations, provide client service, and support workflow processes, all while ensuring customer satisfaction.

The Account Manager will oversee client relationships, manage service delivery, promote continuous improvement, and ensure employee performance, while executing financial and operational responsibilities.

The Analyst - Sourcing will manage client requirements, consolidate briefs, consult on campaign needs, and negotiate budgets and timelines.

The Executive Assistant provides executive support through calendar management, travel booking, and administrative tasks while maintaining professionalism and confidentiality.

The Executive Assistant will provide administrative support, manage complex calendars, coordinate travel, and handle sensitive information. Key responsibilities include prioritizing workflow, training junior staff, and communicating professionally with clients and management.