Account Supervisor

The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client

Salary: $61,000-$62,400

Job qualifications

· Bachelor’s degree or equivalent experience

· 3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred

· 3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom

· Understanding of USPS regulations

· Understanding of reprographics equipment and usage

· Intermediate Microsoft Office Word and Excel skills

· Basic Microsoft PowerPoint skills

· Prior experience managing vendors preferred

· Basic P&L understanding a plus

· Demonstrated experience prioritizing competing priorities under tight deadlines

· Proven customer service skills are required in order to create, maintain and enhance customer relationships.

· Good written and verbal communication skills, including professional telephone and email etiquette.

· Attention to detail with good organizational skills.

· Must be able to meet deadlines and complete all projects in a timely manner.

· Ability to handle sensitive and/or confidential documents and information.

· Able to make independent decisions that conform to business needs and policy.

· Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.

· Must work well in a team environment.

· Must be able to interact effectively with multi-functional and diverse backgrounds.

· Ability to work in a fast-paced environment.

· Must be self-motivated with positive can-do attitude.

Job duties

(* denotes an “essential function”)

· *Ensure team provides outstanding service to client, while building strong customer relationships

· *Create an environment conducive to service expansions and new business opportunities

· *Maximize profitability through the effective utilization of labor and resources

· *Immediately resolve any operational problems or issues

· *Produce required reports on schedule

· *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates

· *Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management

· *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines

· *Train new employees on policies and procedures

· *Address performance issues among team members

· *Work with manager to create development plans and challenging assignments for team members

· *Escalate to manager client or team concerns to proactively resolve issues