Jobs at Wheels, Inc.

Leads a team of 10–17 Account Managers responsible for client satisfaction, retention, and growth. Oversees escalations, performance metrics, staffing, coaching, process improvement, change management, customer inquiries, and strategic account plans. Partners cross-functionally to improve service delivery, meet SLAs and KPIs, and support employee development. The hybrid role requires up to 20% travel and experience in client service, leadership, and preferably the fleet industry.

Supervise 10–15 invoice processors and oversee accurate, timely invoice and financial transaction processing. Responsibilities include assigning work, training and evaluating staff, validating invoices against purchase orders and contracts, resolving vendor discrepancies, maintaining controls and reconciliations, preparing finance reports, supporting audits, responding to billing inquiries, and improving procedures. The role requires collaboration with vendors, clients, managers, and internal departments while ensuring compliance with accounting standards and company policies.

Manage a diverse client portfolio, ensuring retention through relationship management, operational request resolution, issue ownership, and proactive account support. Facilitate client action registers, maintain Salesforce KPIs, develop SOPs, manage reports, support fleet optimization, and collaborate cross-functionally on process and product improvements. The role requires strong communication, customer service, problem-solving, data analysis, project management, and stakeholder-management skills in a hybrid environment with 20% travel.

Supports Account Managers and fleet clients by responding to inquiries, managing transactions, conducting research, preparing reports, updating systems, and maintaining accurate client processes. The role provides administrative, analytical, and customer service support while monitoring KPIs, developing SOPs, resolving issues, coordinating coverage, and cultivating client relationships. It is a developmental position intended to progress into Account Management.

Provides high-volume support to clients and drivers through phone, email, and internal systems. Manages requests involving vehicle transportation, licensing, titles, rentals, remarketing, compliance, and fleet operations. Maintains customer data, processes CRM tasks, runs reports, tracks follow-ups, meets Salesforce KPIs, and escalates issues as needed. Requires strong communication, organization, prioritization, problem-solving, and attention to detail in a hybrid office environment.

Develop new business among mid-size fleet prospects through consultative selling, strategic account targeting, contract negotiation, proposals, and multi-level relationship building. Manage complex sales cycles, collaborate with internal leaders, support new-account integration, maintain prospect data, and achieve sales goals. The role is home-office based with 50% field travel, including day trips and occasional overnight travel.

Develops new business among mid-size fleet prospects through consultative selling and complex, multi-level sales cycles. Responsibilities include prospecting, negotiating contracts and pricing, building stakeholder relationships, presenting proposals, assessing account creditworthiness, coordinating account integration, maintaining prospect data, and achieving sales goals. The role is home-office based with 50% field travel, including regular driving and overnight trips.

Provides administrative and clerical support for operations teams, including data entry, document preparation, file organization, recordkeeping, daily team assistance, and departmental projects. The temporary internship offers flexible hours and hands-on experience in a professional office environment. Candidates need basic Microsoft Office proficiency, strong organization and attention to detail, multitasking ability, and a willingness to learn.

Leads a legacy systems programming team while owning the roadmap for AI-enabled modernization. Responsibilities include designing API-first, cloud-ready architectures; evaluating AI-assisted development tools; developing, testing, maintaining, and supporting business applications; improving integrations; tracking modernization KPIs; mentoring engineers; and communicating technical strategy to stakeholders. The role requires hands-on application development, technical leadership, architecture planning, production support, documentation, and occasional on-call support.

Manages vehicle registrations, renewals, replacements, state changes, temporary tags, license plates, and related compliance for deployed and redeployed client-owned vehicles. Coordinates with clients, transport vendors, and delivery service partners, resolves escalations, researches root causes, maintains Smartsheet records, ships registration materials, and confirms receipt. Provides customer support, prepares reports, attends vendor meetings, and assists the department during peak periods.

Underwrite and monitor commercial credit facilities through financial statement analysis, due diligence, cash flow and DCF modeling, risk assessment, and portfolio management. Prepare credit packages for executive leadership, evaluate capital structures and asset risk coverage, maintain internal risk ratings, and improve credit analysis processes. Partner with stakeholders on workflow and system initiatives, conduct company and industry analysis, and train less experienced team members.

Perform fundamental financial analysis (BS/IS/CF), underwrite and recommend credit decisions, monitor portfolio risk, produce credit reports and periodic reviews, build automated credit processes and dashboards, and collaborate with sales and AR to manage client risk and collections.

Develops analytical systems, predictive machine learning models, and AI-enabled tools supporting quoting, lease conversion, billing, forecasting, and settlements. Analyzes data using Python, SQL, Shell, and Microsoft Power Platform; builds and maintains business-critical calculation tools; and delivers actionable insights to internal teams and strategic clients. Collaborates with stakeholders on requirements, analytic plans, project timelines, and consulting services while providing technical guidance and supporting data-driven decision-making.

Lead cross-functional operational improvements using Lean/Six Sigma and structured problem solving. Identify high-value pain points, design workflow and automation solutions, drive implementation with analytics, and measure sustained business outcomes across quality, cost, cycle time, and customer experience.

Develop, implement, and maintain advanced analytics and AI solutions supporting quoting, lease conversion, billing, and settlements. Partner with client-facing teams to translate consulting needs into predictive models, benchmarking, and actionable recommendations. Build data pipelines, predictive ML models, and analytical tools using Python, SQL, LLM frameworks, and DevOps practices; document, test, and deliver scalable solutions while advising stakeholders and promoting data-driven decision-making.

Designs, administers, and improves compensation, rewards, and recognition programs; supports annual merit/bonus/salary planning; performs market pricing, job architecture, pay equity, and compliance analyses; builds compensation models and reports; configures Workday compensation data; manages recognition platform and provides consultative guidance to managers and HR partners.

Lead and develop a multi-layered billing and invoicing organization responsible for accurate, timely, high-volume billing across multi-service fleet offerings. Oversee invoice design (including EDI), billing technology and governance, revenue capture, dispute resolution, controls, and audits. Partner cross-functionally to onboard complex clients, drive automation, reduce errors, and improve AR and cash collection.

Partner with business leaders and frontline teams to identify high-value operational problems, quantify impact, redesign workflows, and implement practical solutions using Lean/Six Sigma, automation, and data. Drive measurable outcomes (productivity, quality, cycle time, cost, customer experience), lead change, facilitate Kaizen events, and embed sustainable performance measurement and adoption.