Jobs at Wheels, Inc.

Supports clients and drivers with vehicle title, registration, violation, and toll-management inquiries. Researches and resolves requests through phone, email, and Salesforce; coordinates with licensing agents, dealerships, and internal teams; manages escalated issues; and provides guidance, training, and follow-up. Maintains knowledge of jurisdictional requirements and assists with compliance processing, including mailing, fee entry, and registration intake during peak periods.

Processes vehicle sales from initial review through completion, including titles, forms, taxes, fees, billing, salvage transactions, Canadian sales, and dealer programs. Resolves exceptions and customer inquiries, supports response-center requests, coordinates with title-maintenance teams, and manages vendor relationships. The role also trains vendor staff on policies, audits paperwork, distributes mail, and maintains effective relationships with internal departments and regional sales leadership.

Manage Truck Remarketing portfolio activities including asset closeouts, invoice auditing and collections, debit/credit memos, payment processing to investors/vendors, reporting, and supporting account managers on terminations, buyouts, and billing research.

Leads the client services and account management organization, overseeing managers and a large client-facing team. Drives customer service strategy, retention, satisfaction, onboarding, escalations, performance management, training, recruiting, and continuous improvement. Partners cross-functionally with Operations, Product, and Sales to improve service models and delivery. Owns performance metrics, departmental reporting, employee engagement, and leadership development while serving as a client services subject matter expert.

Provides high-volume support to clients and drivers through phone, email, and internal applications. Manages service requests, vehicle and driver tasks, CRM records, reports, follow-ups, and escalations while meeting Salesforce KPIs. Partners with account managers and operational teams to resolve issues, improve fleet efficiency, and maintain accurate confidential data. The role requires strong communication, organization, problem-solving, prioritization, and attention to detail in a hybrid office environment.

Provides high-volume customer and driver support through phone, email, and internal systems. Manages requests involving vehicle transportation, rentals, licensing, titles, remarketing, compliance, and fleet efficiency. Maintains client data, processes tasks, runs reports, meets Salesforce KPIs, resolves issues, and escalates concerns. Requires strong communication, organization, multitasking, problem-solving, confidentiality, and cross-functional collaboration in a hybrid office environment.

Provides high-volume customer and driver support through phone, email, and fleet systems. Manages service requests, vehicle and driver tasks, CRM records, reports, and follow-ups while meeting performance targets. Partners with account managers and operations teams, resolves issues, supports fleet efficiency, and escalates concerns appropriately. The hybrid role requires strong communication, organization, problem-solving, multitasking, and attention to detail.

Owns the full-cycle recruiting process, including intake, sourcing, candidate assessment, interviewing, offers, onboarding transition, and stakeholder advising. Builds hiring strategies, partners with leaders, improves recruiting processes, manages candidate experience, uses recruiting data and market insights, supports ATS tools, and ensures compliance with employment laws. The role is hybrid in Schaumburg, Illinois, with minimal travel.

Leads client enablement focused on retention, renewals, client health, risk mitigation, RFP strategy, executive storytelling, and value articulation. Owns health scorecards and executive reporting while partnering cross-functionally with Product, Operations, Marketing, and Commercial Strategy. Standardizes renewal processes, identifies enablement gaps, and improves client outcomes, retention, and RFP performance. The hybrid role requires executive communication, data synthesis, and up to 10% travel.

Provides high-volume customer and driver support through phone, email, and internal systems. Manages requests involving vehicle transportation, licensing, titles, rentals, remarketing, compliance, and fleet operations. Maintains CRM records, client profiles, reports, and procedures while meeting Salesforce KPIs. Requires strong communication, organization, multitasking, problem-solving, and attention to detail in a hybrid office environment.

Serves as the enterprise subject matter expert for connected vehicle and telematics solutions. Supports consultative sales through opportunity qualification, demos, presentations, solution workshops, and value propositions. Drives post-sale adoption, utilization, expansion, and client value realization while partnering with Product, Marketing, Implementation, Operations, and client teams. Provides market intelligence, competitive positioning, field feedback, training, and roadmap input to grow pipeline, win rates, revenue, and product penetration.

Manages vehicle title, registration, tax, and compliance transactions for fleet vehicles. Responsibilities include preparing and assigning paperwork, resolving jurisdictional rejections, processing initial registrations and renewals, managing requirements and system records, coordinating with DMVs, vendors, dealers, clients, and drivers, and tracking cases through completion. The role requires accuracy with legal documents, strong follow-up, customer service, organization, problem-solving, basic tax calculations, and proficiency with office software and web-based systems.

Manage a portfolio of fleet-service clients, oversee operational requests and escalations, coordinate internal resolution, facilitate action-register meetings, provide client training, maintain Salesforce cases and KPIs, support QBRs, identify process improvements, and cultivate strong client relationships. The role requires customer-service expertise, communication, organization, problem-solving, Excel proficiency, and collaboration across teams. This is a hybrid, full-time position in Georgia or Illinois with 10% travel.

Leads a team of 10–17 Account Managers responsible for client satisfaction, retention, and growth. Oversees escalations, performance metrics, staffing, coaching, process improvement, change management, customer inquiries, and strategic account plans. Partners cross-functionally to improve service delivery, meet SLAs and KPIs, and support employee development. The hybrid role requires up to 20% travel and experience in client service, leadership, and preferably the fleet industry.

Supervise 10–15 invoice processors and oversee accurate, timely invoice and financial transaction processing. Responsibilities include assigning work, training and evaluating staff, validating invoices against purchase orders and contracts, resolving vendor discrepancies, maintaining controls and reconciliations, preparing finance reports, supporting audits, responding to billing inquiries, and improving procedures. The role requires collaboration with vendors, clients, managers, and internal departments while ensuring compliance with accounting standards and company policies.

Manage a diverse client portfolio, ensuring retention through relationship management, operational request resolution, issue ownership, and proactive account support. Facilitate client action registers, maintain Salesforce KPIs, develop SOPs, manage reports, support fleet optimization, and collaborate cross-functionally on process and product improvements. The role requires strong communication, customer service, problem-solving, data analysis, project management, and stakeholder-management skills in a hybrid environment with 20% travel.

Supports Account Managers and fleet clients by responding to inquiries, managing transactions, conducting research, preparing reports, updating systems, and maintaining accurate client processes. The role provides administrative, analytical, and customer service support while monitoring KPIs, developing SOPs, resolving issues, coordinating coverage, and cultivating client relationships. It is a developmental position intended to progress into Account Management.

Provides high-volume support to clients and drivers through phone, email, and internal systems. Manages requests involving vehicle transportation, licensing, titles, rentals, remarketing, compliance, and fleet operations. Maintains customer data, processes CRM tasks, runs reports, tracks follow-ups, meets Salesforce KPIs, and escalates issues as needed. Requires strong communication, organization, prioritization, problem-solving, and attention to detail in a hybrid office environment.

Develop new business among mid-size fleet prospects through consultative selling, strategic account targeting, contract negotiation, proposals, and multi-level relationship building. Manage complex sales cycles, collaborate with internal leaders, support new-account integration, maintain prospect data, and achieve sales goals. The role is home-office based with 50% field travel, including day trips and occasional overnight travel.

Develops new business among mid-size fleet prospects through consultative selling and complex, multi-level sales cycles. Responsibilities include prospecting, negotiating contracts and pricing, building stakeholder relationships, presenting proposals, assessing account creditworthiness, coordinating account integration, maintaining prospect data, and achieving sales goals. The role is home-office based with 50% field travel, including regular driving and overnight trips.