Jobs at Wheels, Inc.

Serve as the primary liaison between customers and Remarketing, handling inbound/outbound calls, Salesforce requests, and escalations. Analyze and trend issues, provide solutions, ensure first-contact resolution, interpret client guidelines, terminate vehicles under programs, and support team operations and training needs.

The Director of Corporate Communications leads Wheels' corporate communications strategy, ensuring alignment with business objectives, managing messaging, and advising senior leadership on communication priorities. Responsibilities include executive and internal communications, public relations, issues management, and team leadership.

Process and post vehicle sale transactions and payments, maintain financial records, resolve sale and title issues, manage sale jackets and exceptions, coordinate with accounting and vendors, and provide high-quality internal customer service within KPIs.

Process third-party and auction vehicle sales to meet KPIs: post payments, manage titles and sale jackets, resolve inquiries and exceptions, audit sale paperwork and fees, coordinate buyouts and vendor interactions, and perform related administrative duties supporting internal teams.

Lead design and implementation of a scalable internal controls framework across Finance, Operations, and Technology. Build and manage a controls team, perform enterprise risk assessments, design preventative/detective controls, oversee testing and remediation, support audits and compliance, and partner with business leaders to embed controls, automation, and process improvements.

Lead and develop a multi-layered billing and invoicing organization responsible for accurate, timely, high-volume billing across multi-service fleet offerings. Oversee invoice design (including EDI), billing technology and governance, revenue capture, dispute resolution, controls, and audits. Partner cross-functionally to onboard complex clients, drive automation, reduce errors, and improve AR and cash collection.

Lead cross-functional operational improvements using Lean/Six Sigma and structured problem solving. Identify high-value pain points, design workflow and automation solutions, drive implementation with analytics, and measure sustained business outcomes across quality, cost, cycle time, and customer experience.

Partner with business leaders and frontline teams to identify high-value operational problems, quantify impact, redesign workflows, and implement practical solutions using Lean/Six Sigma, automation, and data. Drive measurable outcomes (productivity, quality, cycle time, cost, customer experience), lead change, facilitate Kaizen events, and embed sustainable performance measurement and adoption.

The Media Relations and Content Strategy Manager will lead the company's external communications, manage content strategies, and enhance brand awareness through various channels.

The Compliance Services Specialist I manages vehicle paperwork and registration renewals, collaborates with DMVs and vendors, ensuring compliance with state laws while maintaining customer satisfaction.

The Senior Credit Analyst handles underwriting of commercial credit lines through financial analysis and stakeholder communications, ensuring strong credit quality and compliance with guidelines.

The VP, Client Services oversees account management functions, leads client service teams, develops staff, ensures customer satisfaction, and aligns departments with customer service goals, fostering a culture of excellence and innovation.

The Strategic Sales Manager will develop new business with mid-size fleets, manage sales processes, establish client relationships, and achieve sales goals. Responsibilities include negotiating contracts, preparing proposals, and ensuring smooth client integration while traveling 50% of the time.

Lead HRBP and Talent Acquisition teams as a strategic partner to the CPO and executive team. Drive workforce strategy, organizational design, talent planning, DEIB sponsorship, recruiting strategy, TA operating models, HR/TA tech adoption, and team development to improve hiring, retention, and business outcomes.

The Senior Business Excellence Partner improves efficiency and quality while enhancing customer outcomes using LEAN methodologies and Six Sigma. This role involves strategic partnership with executives, leading process improvement initiatives, and analyzing performance metrics in a complex organization.

The Operations Analytics Leader will analyze and improve operations service delivery through data-driven insights, project management, and collaboration with teams to enhance performance and implement changes.

The Technical Product Owner supports Billing and Finance teams, analyzing billing issues, managing data discrepancies, and ensuring accurate invoicing within an Agile framework.

The Customer Support Specialist role provides administrative and operational support to Account Managers, ensuring timely completion of customer service requests and enhancing customer satisfaction. Responsibilities include managing CRM entries, processing vehicle requests, and assisting with customer communications.

As a Customer Support Specialist, you'll ensure client satisfaction and retention by managing requests, providing support, and maintaining accurate communication through various channels.