Job Description:
General Responsibilities
The Telematics Specialist will be responsible for leading the support needs associated with Donlen’s DriverPoint telematics system. These activities will include but are not limited to responding to customer requests, analyzing client data, developing best-practice strategies across the telematics customer base by interfacing directly with the telematics operations team and the account management team.
Assist with the day-to-day operational support for Donlen’s telematics programs
Thorough understanding of Donlen’s telematics and product offerings
Ability to manage weekly customer calls and provide feedback on reports and data
Interface with business development to assist with product demonstrations and training
Develop best-practice strategies to share across customer base of Donlen’s telematics programs
Strong problem solving skills
Ability to train customers and internal users on telematics and GPS products
Update internal databases and create customized reporting using data
Up to 10% travel to visit current and prospective customers
Support Telematics and GPS Product Manager
Audit and maintain signed memorandum of understanding database
Mandatory Requirements
Associates or Bachelor degree
Microsoft Office (Strong emphasis on Excel and Word)
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
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What We Do
Wheels is the power of Wheels, Donlen, and LeasePlan USA coming together as one team – all united with a passionate commitment to customer service. As one of the largest fleet management companies in North America, Wheels features a portfolio of 800,000 vehicles under management across the continent, a global alliance in 59 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. Your success is our success. Together let’s go far.
