Jobs at Westmont Hospitality Group

The Sales and Catering Admin supports Sales and Catering Managers by providing administrative tasks, ensuring customer satisfaction, managing events, and maintaining communication with clients and departments.

Responsible for developing and managing sales activities for groups with 10 rooms or less, negotiating deals, and meeting sales targets. Requires strong customer relations and organizational skills.

The Houseperson is responsible for maintaining cleanliness in guest areas, handling laundry, restocking supplies, and ensuring safety protocols are followed while providing attentive service to guests.

Leads the organization’s human resources strategy across multiple U.S. locations. Oversees talent acquisition, employee relations, performance management, succession planning, compliance, workforce planning, HR budgets, vendors, and HR technology. Advises senior leadership on organizational effectiveness and change management while promoting employee engagement, diversity, inclusion, retention, and continuous improvement.

Perform preventative maintenance and repairs on hotel systems (HVAC, plumbing, electrical, boiler, pool, guest rooms), respond to room calls, maintain maintenance logs, assist other engineering staff, and follow safety and hotel procedures while interacting courteously with guests.

Act as the on-property sales lead for a hotel, proactively solicit and close complex, high-revenue accounts and events, achieve personal and team revenue goals, forecast group room and revenue, build customer relationships, create contracts, support Director of Sales, coordinate with operations for event execution, and drive guest satisfaction through service and follow-up.

Perform general hotel building maintenance including painting, drywall repair, tile and caulking, wood finishing, vinyl wall covering, and routine repairs. Troubleshoot HVAC, electrical, mechanical, and life-safety systems, read blueprints/schematics, use a Windows-based maintenance system, and perform physical tasks (lifting, working at heights, weekends/shift work).

Serve as the on-property sales contact for complex accounts and high-revenue events. Proactively solicit and upsell business, meet revenue goals, forecast group room and event revenue, build customer relationships, prepare contracts, support revenue management, and act for the Director of Sales when absent. Lead guest satisfaction, execute site inspections, and contribute to team leadership, talent development, and continuous improvement.

Perform general building maintenance and repairs for a 451-room full-service hotel: painting, drywall, plaster, tile, caulking, wood finishing, wall coverings, and routine upkeep. Troubleshoot and maintain mechanical, electrical, HVAC, and life-safety systems, read blueprints/schematics, use a Windows-based computer system, and provide leadership while working varied shifts, weekends, holidays, and heights.

Supervise front desk staff across shifts, oversee guest check-in/out, cash and credit procedures, handle complaints and revenue allowances, train agents, manage inventory and third-party billing, ensure compliance with brand, safety, and night audit/PBX duties.

Perform floor and corridor cleaning, stock linen and supplies, service elevators and vending areas, collect and transport dirty linen and glasses, deliver guest requests, maintain floor closets, follow safety and emergency procedures, and assist housekeeping team as needed.

Manage all HR functions across U.S. hotel locations including recruitment, benefits administration, employee relations, compliance with federal/state labor laws and affirmative action, disciplinary procedures, HR policy development, HR records and reporting, and training managers and staff to improve HR operations and efficiency.

Provide administrative support for Sales and Catering teams, manage Banquet Event Orders and RFPs, coordinate BEO meetings and event details, maintain Delphi system requirements, prepare sales reports, handle client communications and follow-ups, manage office supplies and sales collateral, and assist with contracts, billing, and event logistics.

Perform preventative and corrective maintenance on hotel mechanical and electrical systems; service and maintain the pool (chemicals, filters); maintain grounds and building exterior; create and follow preventative maintenance checklists; troubleshoot HVAC, plumbing, carpentry, and other equipment; follow safety procedures; assist engineering team and complete shift-based duties including heavy lifting and climbing.

Maintain cleanliness and organization of guest corridors, public spaces, and service areas; remove trash and soiled linen; stock housekeeping supplies; clean vending and laundry equipment; deliver guest requests; handle lost and found; report safety or maintenance issues; follow hotel policies and support housekeeping team on PM shifts, weekends, and holidays.

Sell and book guestrooms, catering and banquet services to meet revenue targets. Prospect, negotiate contracts and rates, conduct site tours, prepare proposals, and build client relationships for corporate, association, and social group market segments.

Lead hotel financial operations including monthly financial statements, cash flow, payroll, budgeting, variance analysis, internal controls, regulatory compliance, audits, and staff supervision. Provide financial guidance to management, prepare required reports (weekly, monthly, annual), monitor revenues/expenses, and execute special projects to safeguard assets and improve profitability.