Jobs at Westmont Hospitality Group

Leads hotel group sales for meetings and events, driving revenue through prospecting, account development, negotiations, upselling, forecasting, and contract management. Builds client relationships, coordinates with hotel departments, oversees event satisfaction, and resolves issues. Mentors sales staff, manages budgets and inventories, represents hospitality standards, and develops strategies to exceed revenue and customer satisfaction goals.

Supervises hotel front desk operations, including guest check-in and checkout, reservations, billing, telephone service, group arrivals, and third-party bookings. Trains front desk agents, monitors attendance, enforces brand standards, supports associate satisfaction, handles guest concerns, and assists with daily front-office operations. Requires flexibility to work varying shifts, weekends, and holidays.

Cleans and maintains hotel guest-floor corridors, elevators, stairwells, vending areas, closets, and service areas. Stocks linen and supplies, handles dirty linen and glasses, delivers guest-requested items and laundry, and processes lost-and-found items. Follows hotel cleanliness, safety, security, emergency, appearance, and reporting procedures while maintaining an organized and safe environment.

Maintains hotel guest-floor corridors, elevators, closets, vending areas, stairwells, laundry areas, and service spaces. Replenishes linens and supplies, handles dirty linen and glasses, delivers guest items and laundry, processes lost and found, and supports housekeeping staff. Requires frequent standing, walking, bending, lifting, stair climbing, and pushing heavy carts while following safety, security, and cleanliness procedures.

Provides overnight hotel security through foot patrols, emergency response, incident documentation, guest and employee assistance, life-safety monitoring, lost-and-found management, and enforcement of hotel policies. The role requires communication by radio and telephone, physical response capabilities, knowledge of emergency procedures, and a calm, courteous approach when handling disturbances, safety risks, and threats to people or property.

Leads sales, catering, and marketing strategy for a large lifestyle hotel. Responsibilities include driving group and event business, developing market partnerships, optimizing revenue strategies with revenue management, strengthening digital brand presence, managing budgets and sales plans, and leading a high-performing department team.

Assists the Front Office Manager with daily hotel front desk operations, including check-in and check-out, guest issue resolution, staff supervision, scheduling, training, billing, and cash handling. Coordinates with housekeeping and maintenance to ensure seamless guest experiences, supports procedure improvements, and helps maintain service standards and operational efficiency.

Manages comprehensive human resources operations for a hotel, including recruitment, onboarding, benefits administration, employee relations, investigations, disciplinary procedures, compliance, affirmative action, HR records, reporting, and policy development. Advises managers and employees on HR practices and employment laws while leading initiatives to improve HR processes, employee satisfaction, and organizational performance.

Supervises hotel accounting activities, including invoice matching and processing, payment preparation, account reconciliation, direct billing, credit verification, chargeback research, credit card balancing, month-end reporting, inventory support, and check controls. The role maintains accurate financial records, handles billing inquiries, supports accounting staff, follows company policies and safety procedures, and uses Microsoft Office applications for recordkeeping and reporting.

Manages complex business travel and group sales for two Embassy Suites hotels. Responsibilities include prospecting, negotiating contracts, closing high-value opportunities, forecasting room and event revenue, upselling services, managing customer relationships, conducting site inspections, coordinating event details, and supporting guest satisfaction. The role also assists with revenue strategy, budget management, market analysis, and Director of Sales responsibilities when needed.

Maintains cleanliness and organization across hotel guest-room floors, corridors, elevators, stairwells, vending areas, closets, and service areas. Replenishes linen and supplies, handles dirty linens and glassware, delivers guest requests, transports laundry and dry cleaning, and manages lost-and-found items. Follows hotel safety, security, emergency, sanitation, and appearance standards while reporting hazards, incidents, and property damage.

Supervise front desk staff and oversee daily hotel front-office operations, including guest check-in and check-out, inquiries, complaints, reservations, billing, and service recovery. Coordinate with housekeeping and room service, train new employees, protect guest confidentiality, resolve operational issues, and prepare front desk activity reports while maintaining high customer-service standards.

Drives hotel revenue, occupancy, and market share by developing group, association, government, and SMERF business. Responsibilities include prospecting, managing key accounts, conducting sales calls and site tours, negotiating contracts, analyzing market trends, achieving room-night and revenue goals, and collaborating with hotel operations and catering. The role also represents the property at community and industry events while maintaining client satisfaction and retention.

Maintains hotel guest-floor corridors, service areas, vending and laundry areas, elevators, landings, and floor closets. Replenishes linens and supplies, cleans glasses, removes trash and dirty linen, transports laundry and guest-requested items, handles lost and found, and supports housekeeping staff while following safety, security, and emergency procedures.

The Sales and Catering Admin supports Sales and Catering Managers by providing administrative tasks, ensuring customer satisfaction, managing events, and maintaining communication with clients and departments.

Responsible for developing and managing sales activities for groups with 10 rooms or less, negotiating deals, and meeting sales targets. Requires strong customer relations and organizational skills.

The Houseperson is responsible for maintaining cleanliness in guest areas, handling laundry, restocking supplies, and ensuring safety protocols are followed while providing attentive service to guests.

Perform general hotel building maintenance including painting, drywall repair, tile and caulking, wood finishing, vinyl wall covering, and routine repairs. Troubleshoot HVAC, electrical, mechanical, and life-safety systems, read blueprints/schematics, use a Windows-based maintenance system, and perform physical tasks (lifting, working at heights, weekends/shift work).

Maintain cleanliness and organization of guest corridors, public spaces, and service areas; remove trash and soiled linen; stock housekeeping supplies; clean vending and laundry equipment; deliver guest requests; handle lost and found; report safety or maintenance issues; follow hotel policies and support housekeeping team on PM shifts, weekends, and holidays.

Sell and book guestrooms, catering and banquet services to meet revenue targets. Prospect, negotiate contracts and rates, conduct site tours, prepare proposals, and build client relationships for corporate, association, and social group market segments.