Teams at Westmont Hospitality Group

Provide leadership for Rooms and Food & Beverage operations, enforce hotel policies, manage budgeting/forecasting, handle guest complaints, oversee staffing/training, represent the GM when absent, and ensure compliance with licenses, reports, and quality/service standards.

Supervise front desk operations including guest check-in/out, telephone and third-party billing management, training and coaching front desk agents, handling guest issues and revenue allowances, monitoring attendance and compliance with brand standards, and covering shifts as needed.

Manage group and catering events from turnover through final billing, serving as primary client liaison. Coordinate event logistics (rooms, F&B, AV, transportation), prepare BEOs and documentation, monitor on-site execution, support revenue goals through upsells, maintain Sales & Catering systems, and ensure compliance with hotel standards while collaborating across operations teams.