Jobs at Western National Insurance

Support personal lines underwriters by processing new business and endorsements, reviewing applications, gathering information, making recommendations within authority, building agency relationships, communicating with stakeholders, and improving processes with intermediate analytical skills.

Investigate, evaluate, negotiate, and resolve auto physical damage claims. Handle high-volume, low-to-moderate complexity claims, set reserves, coordinate outside resources, maintain documentation, and communicate with policyholders, agents, and vendors. Participate in improvements and perform field work as needed.

Lead product implementation initiatives and manage a team of product implementation and business analysts. Drive discovery, assessment, business case development, requirements elicitation, testing, and execution. Coach and develop staff, coordinate cross-functional stakeholders, standardize implementation practices, support resource planning and budgeting, and ensure compliance and customer-focused delivery to meet strategic objectives.

Provide administrative underwriting support by entering new business, renewals, and endorsements; maintain accurate records and reports; manually rate non-automated coverages; handle mailroom and indexing; support internal customers, solve moderately complex problems, complete special projects, and communicate with other departments to deliver strong customer service.

Perform routine clerical insurance support including data entry for new business, renewals, and endorsements; manually rate coverages; maintain accurate records and reports; communicate with internal teams and customers; follow processes to resolve moderate-scope issues and complete special projects as assigned.

Support and advance the information security program by managing regulatory compliance and audits, performing third-party/vendor risk assessments, maintaining vendor risk registers, leading security awareness and phishing programs, mapping controls to frameworks (NIST CSF, CIS, NYDFS), tracking KPIs/KRIs, developing dashboards and executive reports, and coordinating with auditors, state insurance departments, and business stakeholders.

Collaborate with product teams to design, execute, and maintain automated tests; develop test automation using tools and frameworks; participate in code reviews, defect resolution, CI/CD pipeline troubleshooting, documentation, and process improvements to ensure reliable deployments and product quality.

Senior technical leader defining enterprise performance testing strategy, frameworks, and standards. Designs workload models and complex load/stress tests, integrates testing into CI/CD, mentors engineers, analyzes results, leads root-cause investigations, and delivers executive-ready performance insights to ensure SLA adherence and system scalability.

Provide administrative support for Commercial Lines, Loss Control, and Premium Audit teams: assign and process audits, review loss control reports, ensure quality and compliance, research and resolve routine underwriting/audit issues, deliver customer service, and collaborate with internal teams on workflows and special projects.

Manage regulatory compliance and product filings for personal and commercial P&C insurance. Monitor legislation, update policy forms and rules, support actuarial rate changes, provide system and billing guidance, train analysts, and lead testing, auditing, and process improvements to ensure statutory compliance and product readiness.

Manage and develop a personal lines underwriting team to drive profitable growth, enforce guidelines, coach staff, optimize processes, maintain agent and customer relationships, serve as referral underwriter, and participate in policy and system initiatives.

Support Personal Lines Underwriting by processing new business and endorsements within authority limits, reviewing applications, gathering information, recommending solutions outside authority, communicating with agents and internal teams, improving processes, and maintaining strong agency relationships and customer service standards.