Teams at Western National Insurance

Manage and grow an assigned Minnesota territory by building relationships with independent insurance agencies, prospecting and recruiting partners, developing business plans, and collaborating with underwriting and internal teams. Conduct regular agency visits, provide coaching and training, analyze production and profitability, and share market insights to improve products and processes. Travel throughout the territory with occasional overnight trips (about 15-25%).

Leads premium audit operations, managing and developing auditors while overseeing complex commercial account audits, quality assurance, regulatory compliance, performance metrics, disputes, and process improvements. Partners with underwriting, claims, billing, loss control, and agencies to communicate audit findings and support sound underwriting decisions. Serves as a technical expert on premium audit methodologies, workers’ compensation and general liability classifications, regulatory interpretation, and audit documentation.

Provide routine clerical and administrative support: process new business applications and legal notices, maintain records, handle mail and scanning, prepare mailings, assist underwriting department, gather information, solve basic problems, and deliver consistent customer service.