Teams at Western National Insurance

Provide routine clerical and administrative support: process new business applications and legal notices, maintain records, handle mail and scanning, prepare mailings, assist underwriting department, gather information, solve basic problems, and deliver consistent customer service.

Support personal lines underwriters by processing new business and endorsements, reviewing applications, gathering information, making recommendations within authority, building agency relationships, communicating with stakeholders, and improving processes with intermediate analytical skills.

Investigate, evaluate, negotiate, and resolve auto physical damage claims. Handle high-volume, low-to-moderate complexity claims, set reserves, coordinate outside resources, maintain documentation, and communicate with policyholders, agents, and vendors. Participate in improvements and perform field work as needed.