Jobs at Watu

Monitors asset finance portfolios, identifies overdue clients, prioritizes collection assignments, conducts field visits using GPS tracking, negotiates repayment compliance, repossesses collateral when necessary, maintains recovery records, reports outcomes, and trains new team members.

Manages client onboarding, asset-finance sales, KYC and document verification, loan-agreement explanations, customer support, after-sales service, issue resolution, database maintenance, reporting, and loan closures. The role requires strong relationship-building, networking, communication, integrity, problem-solving, and proficiency in Microsoft Office. Candidates should have a diploma in business, sales, marketing, customer service, or a related field, plus 2–3 years of relevant experience and fluency in applicable local languages.

Conducts risk-based internal audits covering governance, financial activities, lending, operations, regulatory compliance, IT, ESG, and occupational health and safety. Identifies control weaknesses, fraud risks, and regulatory breaches; prepares reports for management and the Board Audit Committee; recommends corrective actions and follows up on implementation. Coordinates external and regulatory audits and supports enterprise risk management.

Designs and deploys data ingestion pipelines, transforms raw data into trusted analytics datasets, administers data warehouses, and implements data quality, security, governance, and scalable analytics infrastructure. The role also supports architecture evolution and develops initial AI tools, agents, and intelligent workflows using the organization’s data foundation. Requires advanced SQL, Python, data warehousing, and ETL/ELT expertise, with Google Cloud, dbt, streaming, big data, and AI experience preferred.

Owns regional HRIS processes, system adoption, data governance, reporting, compliance, user support, training, and process improvement across multiple markets. The role maintains employee data accuracy, audits HRIS records, resolves user issues, supports system rollouts and upgrades, standardizes workflows, and partners with HR systems leaders and local HR teams to improve automation and operational efficiency.

Manages general ledger accounts, financial statements, reconciliations, closing activities, budgets, forecasts, vendor invoices, treasury payments, and financial reporting. Ensures compliance with tax laws, accounting standards, and reporting requirements in India while analyzing financial data and providing insights to management. The role requires strong accounting knowledge, analytical ability, attention to detail, and proficiency with Microsoft Office and ERP systems.

Handles inbound and outbound customer communications, provides product information, verifies loan applicants, conducts telesales, supports collections, negotiates payment plans, and manages after-sales issues. Maintains customer databases, documents interactions, tracks delinquent portfolios, escalates unresolved matters, and ensures timely, accurate verification and reporting.

Develop the retail sales channel across Northern Brazil by prospecting and activating new partners, onboarding stores, managing retailer relationships, visiting locations, training sales teams, monitoring in-store execution and portfolio health, tracking commercial targets, and reporting market insights. The role requires strong field sales execution, negotiation, communication, CRM usage, and regional travel, with mandatory residence in Belém, Pará.

The Process Analyst will drive operational efficiency by mapping processes, creating new systems, and analyzing data to improve business operations.

The Call Centre Officer provides customer service, manages inquiries, conducts verification, and supports collections through communication, ensuring positive customer experiences and portfolio performance.

The Sales Representative drives sales and supports dealers through performance analysis, training, engagement with dealers, and operational support. They manage daily reports, enhance dealership coverage, and ensure compliance with company policies.

As a Process Analyst, you will enhance efficiency by identifying process gaps, creating systems for teams, and supporting them with training, leveraging data analysis and project management skills.

The HRIS Specialist ensures effective HR system utilization, data accuracy, compliance, and user adoption while collaborating with HR teams and managing regional processes.

As a Process Analyst, you'll enhance business processes, engage with leaders for improvements, and support teams by developing systems and providing training.

The Sales Manager will lead a sales team, develop strategies for market penetration, manage dealer onboarding, and analyze market trends to drive business growth and customer satisfaction.

Senior QA Engineer embedded in a squad owning test architecture, automated test suites, API and contract testing, performance/load testing, Definition of Done gating, mentorship, chapter-wide initiatives, and AI-assisted test tooling to ensure quality across complex, high-risk domains.

Lead technical ownership for aftersales domain: design architecture, APIs, data models, integrations, and delivery. Manage a 4-6 engineer squad, enforce engineering standards, review all PRs, support operational configurability, and build reporting and partner governance.

Lead the Android squad’s architecture, PR review, release and QA strategy, govern external partners, own mobile API design and integrations, unblock and grow engineers, and drive delivery with the Product Owner.

Design, build, and maintain automated test frameworks using Playwright and TypeScript/JavaScript. Perform functional, regression, API (REST/GraphQL) and SQL backend testing, manage test environments with Docker Compose, collaborate with developers on code and test scenarios, produce test documentation and defect reports, and conduct exploratory testing to identify usability and performance issues.

Lead the messaging domain: design and own architecture for SMS, WhatsApp, and FCM dispatch and conversational orchestration. Ensure delivery reliability, govern Infobip integration, enforce engineering standards, review PRs, drive sprint delivery, manage and grow 3-5 engineers, and represent the squad to platform architecture.