Jobs at Watu

Provide escalated IT support for head office and branches: troubleshoot hardware and software, administer networks and Active Directory, manage helpdesk tickets and reports, prepare hardware/software, maintain IT asset inventory, support call center softphones, implement system upgrades, and drive process improvements to ensure secure, efficient business operations.

Lead the Android squad’s architecture, PR review, release and QA strategy, govern external partners, own mobile API design and integrations, unblock and grow engineers, and drive delivery with the Product Owner.

Design, build, and maintain automated test frameworks using Playwright and TypeScript/JavaScript. Perform functional, regression, API (REST/GraphQL) and SQL backend testing, manage test environments with Docker Compose, collaborate with developers on code and test scenarios, produce test documentation and defect reports, and conduct exploratory testing to identify usability and performance issues.

Lead the messaging domain: design and own architecture for SMS, WhatsApp, and FCM dispatch and conversational orchestration. Ensure delivery reliability, govern Infobip integration, enforce engineering standards, review PRs, drive sprint delivery, manage and grow 3-5 engineers, and represent the squad to platform architecture.

Lead a 4–6 engineer Payments squad owning PSP integrations, Payment API, reconciliation tools, architecture, reliability, releases, observability, and light people management. Drive design, testing, vendor onboarding, and ensure production-grade payment operations.

Lead design and implementation of scalable automated test frameworks using Playwright. Execute functional, regression, integration and API tests; validate SQL data integrity; manage test environments with Docker Compose and CI/CD; mentor junior QA, review code and tests, document test plans and reports, and collaborate across teams to improve test strategy and delivery quality.

Lead the technical architecture and delivery of onboarding flows (phone and vehicle), KYC/anti-fraud integrations, B2B licensing APIs, partner governance, and squad-level engineering standards. Manage 3–5 direct reports, review PRs, own releases, drive sprint planning with Product, and ensure quality, security, and market rollout readiness across African and LATAM markets.

Serve as an embedded QA engineer in one squad while leading QA practices across the Digital Experience function. Define acceptance criteria, write and maintain automated tests (unit, integration, E2E), own Definition of Done, set QA standards, select and evolve automation frameworks, onboard QA engineers, run cross-chapter guilds, and report QA health metrics to Head of Engineering.

Lead QA engineer embedded in a squad while owning QA standards, tooling, automation frameworks, and test strategy across multiple squads. Hands-on responsibilities include writing and maintaining unit/integration/E2E tests, defining acceptance criteria, and enforcing Definition of Done. Chapter-level duties include onboarding, running cross-chapter guilds, reporting coverage and flaky test metrics, and evolving automation frameworks.

Lead a B2B Customer Experience team and oversee an outsourced B2C operation to ensure quality and KPI delivery. Use AI, automation and digital tools to optimize processes, transform data and feedback into improvements, and drive continuous enhancements in SLA, CSAT, NPS, AHT and operational efficiency. Collaborate with Product, Technology, Sales and Operations to scale solutions and build robust customer journeys.

Provide customer support across channels, resolve issues, investigate root causes, log and follow up tickets, improve processes and knowledge base, use CRM, automation and AI tools, and collaborate with Product, Tech and Operations to enhance customer experience.

The Process Analyst will drive operational efficiency by mapping processes, creating new systems, and analyzing data to improve business operations.

The Call Centre Officer provides customer service, manages inquiries, conducts verification, and supports collections through communication, ensuring positive customer experiences and portfolio performance.

The Sales Representative drives sales and supports dealers through performance analysis, training, engagement with dealers, and operational support. They manage daily reports, enhance dealership coverage, and ensure compliance with company policies.

As a Process Analyst, you will enhance efficiency by identifying process gaps, creating systems for teams, and supporting them with training, leveraging data analysis and project management skills.

The HRIS Specialist ensures effective HR system utilization, data accuracy, compliance, and user adoption while collaborating with HR teams and managing regional processes.

As a Process Analyst, you'll enhance business processes, engage with leaders for improvements, and support teams by developing systems and providing training.

The Sales Manager will lead a sales team, develop strategies for market penetration, manage dealer onboarding, and analyze market trends to drive business growth and customer satisfaction.

Senior QA Engineer embedded in a squad owning test architecture, automated test suites, API and contract testing, performance/load testing, Definition of Done gating, mentorship, chapter-wide initiatives, and AI-assisted test tooling to ensure quality across complex, high-risk domains.

Lead technical ownership for aftersales domain: design architecture, APIs, data models, integrations, and delivery. Manage a 4-6 engineer squad, enforce engineering standards, review all PRs, support operational configurability, and build reporting and partner governance.