Teams at Watu

Serve as an embedded QA engineer in one squad while leading QA practices across the Digital Experience function. Define acceptance criteria, write and maintain automated tests (unit, integration, E2E), own Definition of Done, set QA standards, select and evolve automation frameworks, onboard QA engineers, run cross-chapter guilds, and report QA health metrics to Head of Engineering.

Lead QA engineer embedded in a squad while owning QA standards, tooling, automation frameworks, and test strategy across multiple squads. Hands-on responsibilities include writing and maintaining unit/integration/E2E tests, defining acceptance criteria, and enforcing Definition of Done. Chapter-level duties include onboarding, running cross-chapter guilds, reporting coverage and flaky test metrics, and evolving automation frameworks.

Lead a B2B Customer Experience team and oversee an outsourced B2C operation to ensure quality and KPI delivery. Use AI, automation and digital tools to optimize processes, transform data and feedback into improvements, and drive continuous enhancements in SLA, CSAT, NPS, AHT and operational efficiency. Collaborate with Product, Technology, Sales and Operations to scale solutions and build robust customer journeys.