The Role
The Senior HR Associate manages employee relations, grievances, disciplinary cases, investigations, mediation, performance management, employee engagement, welfare initiatives, HR compliance, policy implementation, audits, reporting, and people analytics. The role partners with managers and employees, supports organizational change, coordinates HR committees and performance improvement plans, conducts branch visits, and ensures timely completion of HR projects and compliance actions.
Summary Generated by Built In
WE ARE HIRING!!!!
JOIN OUR TEAM
We’re seeking a proactive, people-focused, and results-driven Senior HR Associate to join our team and support our people and business objectives.
If you’re passionate about managing employee relations and fostering a positive workplace culture built on mutual respect, trust, and appreciation, while partnering with management to maintain a healthy work environment, we’d love to hear from you!
POSITION SUMMARY
JOB TITTLE; SENIOR HR ASSOCIATE
DEPARTMENT; HR/ADMIN
REPORTS TO; HEAD OF HR
DUTY STATION; HQ KAMPALA
Role Summary;
The Senior HR Associate will manage employee relations and partner with management to foster a positive workplace culture built on mutual respect, trust, and appreciation.
Key Duties and Responsibilities;
Expected Deliverables:
Mode of Application;
All suitably qualified and interested candidates should send their updated CVs via the link below; https://watu.applytojob.com/apply/3gyyEW3qcH/Senior-HR-Associate
Deadline for Submission; Friday 20th November 2026 at 5:00 PM only shortlisted candidates will be contacted and any efforts to influence the recruitment process will lead to automatic disqualification.
JOIN OUR TEAM
We’re seeking a proactive, people-focused, and results-driven Senior HR Associate to join our team and support our people and business objectives.
If you’re passionate about managing employee relations and fostering a positive workplace culture built on mutual respect, trust, and appreciation, while partnering with management to maintain a healthy work environment, we’d love to hear from you!
POSITION SUMMARY
JOB TITTLE; SENIOR HR ASSOCIATE
DEPARTMENT; HR/ADMIN
REPORTS TO; HEAD OF HR
DUTY STATION; HQ KAMPALA
Role Summary;
The Senior HR Associate will manage employee relations and partner with management to foster a positive workplace culture built on mutual respect, trust, and appreciation.
Key Duties and Responsibilities;
- Employee Relations and Governance
- Manage employee grievances, disciplinary matters, workplace investigations, mediation and conflict resolution.
- Guide managers on employee relations matters, fair people-management practices and the consistent application of HR policies.
- Provide administrative and technical support to Disciplinary and Grievance Handling Committees.
- Maintain accurate employee relations records and trackers, ensuring cases are followed up and closed within agreed timelines.
- All assigned cases properly documented and updated in the relevant trackers.
- Timely resolution and closure of employee relations cases.
- Reduced recurrence of employee grievances and unresolved workplace disputes.
- Performance Management and KPI Governance
- Coordinate the performance management cycle, including staff appraisals.
- Performance reviews and Performance Improvement Plans (PIPs).
- Support the Performance and KPI Calibration Committee through data preparation, analysis, documentation and follow-up on agreed actions.
- Monitor employee performance trends and advise on appropriate interventions to improve productivity and accountability.
- Coordinate performance recognition and reward initiatives in line with company guidelines.
- At least 95% completion of performance management activities within agreed timelines.
- Accurate and timely KPI calibration reports.
- Proper tracking and follow-up of PIPs and agreed performance improvement actions.
- Timely implementation of approved performance recognition initiatives.
- Employee Engagement, Culture and Welfare
- Plan and coordinate employee engagement, welfare and workplace culture initiatives.
- Support People Pulse and Employee Satisfaction Survey activities, including administration, analysis and follow-up on agreed action plans.
- Conduct regular branch visits to engage employees, gather feedback and identify workplace concerns.
- Monitor employee satisfaction and engagement levels and recommend practical improvements.
- Completion of agreed employee engagement and survey action plans within set timelines.
- Regular branch visit reports highlighting employee concerns and recommended actions.
- Improved employee engagement, satisfaction and workplace culture.
- HR Compliance and Policy Management
- Support the development, review and implementation of HR policies in line with Ugandan labour laws and company requirements.
- Monitor compliance with employment legislation, HR policies and internal procedures.
- Support HR audits and compliance reviews, ensuring identified gaps are addressed.
- Ensure proper documentation, record keeping and confidentiality in all HR matters.
- Complete and up-to-date employee documentation in line with company requirements.
- Timely implementation of corrective actions arising from HR audits and compliance reviews.
- Reduced recurring HR compliance gaps.
- Stakeholder Management and Change Support:
- Build and maintain effective working relationships with employees, managers and other business teams.
- Support organisational changes by communicating relevant updates and addressing employee concerns.
- Follow up on agreed HR actions and ensure timely completion of departmental priorities and projects.
- Work closely with the HR Manager and other stakeholders to improve HR service delivery.
Expected Deliverables:
- Timely completion of assigned HR projects and departmental OKRs.
- Positive feedback from employees and managers on HR support and responsiveness.
- Active contribution to agreed HR initiatives and process improvements.
- Bachelor’s Degree in Human Resource Management, Business Administration, Industrial Psychology or a related field.
- Postgraduate Diploma in HRM or an equivalent professional qualification is an added advantage.
- Minimum of 7 - 10 years’ HR experience, with strong exposure to Employee Relations.
- Proven experience handling disciplinary cases, grievances, workplace investigations and conflict resolution.
- Experience supporting HR committees, performance management, employee engagement and compliance initiatives.
- Strong experience in HR reporting, people analytics and management presentations.
- Experience in a multi-branch or commercially driven organisation is an added advantage.
- Strong knowledge of Uganda’s labour laws, HR policies and employment practices.
- Good understanding of disciplinary procedures, grievance management and natural justice.
- Strong analytical, report-writing, Excel and presentation skills.
- Proficiency in HRIS platforms and employee data management.
- Excellent communication, mediation, negotiation and stakeholder management skills.
- High integrity, confidentiality, accountability and sound judgement.
- Ability to work independently and manage competing priorities.
- Training in Administrative Law, Labour Relations, Mediation or Employment Law, Membership with HRMAU or Federation of Uganda Employers (FUE) ad Training in People Analytics will be an added advantage
Mode of Application;
All suitably qualified and interested candidates should send their updated CVs via the link below; https://watu.applytojob.com/apply/3gyyEW3qcH/Senior-HR-Associate
Deadline for Submission; Friday 20th November 2026 at 5:00 PM only shortlisted candidates will be contacted and any efforts to influence the recruitment process will lead to automatic disqualification.
Skills Required
- Bachelor's degree in Human Resource Management, Business Administration, Industrial Psychology, or a related field
- 7–10 years of HR experience with strong exposure to employee relations
- Experience handling disciplinary cases, grievances, workplace investigations, and conflict resolution
- Experience supporting HR committees, performance management, employee engagement, and compliance initiatives
- Strong experience in HR reporting, people analytics, and management presentations
- Strong knowledge of Uganda's labour laws, HR policies, and employment practices
- Understanding of disciplinary procedures, grievance management, and natural justice
- Strong analytical, report-writing, Excel, and presentation skills
- Proficiency in HRIS platforms and employee data management
- Excellent communication, mediation, negotiation, and stakeholder management skills
- High integrity, confidentiality, accountability, and sound judgment
- Ability to work independently and manage competing priorities
- Postgraduate Diploma in HRM or equivalent professional qualification
- Experience in a multi-branch or commercially driven organization
- Training in Administrative Law, Labour Relations, Mediation, Employment Law, or People Analytics
- Membership with HRMAU or Federation of Uganda Employers
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The Company
What We Do
Watu is a leading asset financier in emerging markets, providing financing for motorcycles, three-wheelers, and smartphones to empower entrepreneurs and enable them to achieve their goals.
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