Jobs at WalkMe

Leads WalkMe’s global Solution Advisory organization across presales, demo engineering, enterprise architecture, and technical sales partnership. Owns global technical leadership, SAP ecosystem alignment, presales operations, executive sponsorship of strategic deals, presales-to-delivery standards, and product feedback governance. The role requires extensive enterprise software presales leadership, architectural expertise, executive presence, operational rigor, and experience developing global technical teams.

Build and maintain digital adoption solutions embedded in complex web applications. Analyze customer workflows, configure and customize implementations, troubleshoot production issues, monitor logs, and perform quality assurance testing. Collaborate with engineering, product, customer success, professional services, and support teams to deliver scalable, accessible, cross-browser solutions. Maintain implementations through application and platform updates while identifying improvements to the customer experience.

Drive new-logo acquisition and revenue expansion across enterprise accounts with more than 8,000 employees. Own complex SaaS sales cycles from prospecting through close, manage a $1M+ quota, build executive relationships, develop business cases, conduct value-based selling, forecast pipeline in Salesforce, and coordinate cross-functional teams through negotiations and contracts.

Lead customer-facing technical deployments and integrations of WalkMe’s SaaS platform. Configure identity providers, browser extensions, APIs, and end-to-end workflows across Windows, macOS, and VDI environments. Troubleshoot deployment, compatibility, and performance issues; create technical documentation; explain infrastructure, privacy, and security; and coordinate with product, engineering, and support teams. Translate customer needs into technical requirements while managing communication, risks, and delivery progress.

Design WalkMe’s digital adoption products from research through delivery. Responsibilities include defining user needs, creating journeys and flows, designing interactions, developing wireframes and prototypes, producing pixel-perfect UI, conducting usability testing, and collaborating with product, engineering, and global stakeholder teams.

Lead customer onboarding and technical readiness for WalkMe deployments. Advise customers on SaaS architecture, network configuration, integrations, identity management, and deployment best practices. Serve as the primary technical advisor for key accounts, guide solution strategy, coordinate with product and support teams, manage technical risks, and help resolve high-severity issues while ensuring long-term customer success.

Develop end-to-end features and systems for WalkMe’s Big Data Platform, build and design distributed services and microservices, establish software development best practices, and introduce innovative technologies. The role supports high-performance data infrastructure, real-time context streaming, AI-ready data layers, dashboards, APIs, and enterprise workflow automation.

Design, develop, test, deploy, and maintain full-stack web applications using Node.js, React, TypeScript, JavaScript, and Python. Lead server-side microservices and micro frontend architecture, make technical decisions, integrate AI and LLM capabilities, and establish engineering standards. Collaborate with cross-functional teams, mentor engineers, and improve development workflows through AI-assisted tools, CI/CD, testing, and code reviews.

Build technical credibility and revenue capability across WalkMe’s partner ecosystem. Develop joint value propositions, go-to-market strategies, and presales methodologies; design demonstrations and proofs of concept; establish technical relationships; enable partner sales and technical teams; and support demand generation activities. The role requires managing multiple partner relationships and traveling up to 50% to partner and customer sites.

Manage a portfolio of approximately 10 Fortune 1000 enterprise customers, serving as a trusted advisor to drive platform adoption, customer satisfaction, retention, renewals, and expansion. Lead executive business reviews, success planning, ROI discussions, customer health monitoring, and remediation efforts. Partner with account executives, renewal managers, services, and technical account managers while educating customers on product capabilities and best practices.

The Senior Customer Business Executive manages strategic accounts, driving value and adoption of WalkMe's digital adoption platform while identifying growth opportunities and engaging with executive stakeholders.

The Account Executive will drive new business sales cycles in the Nordic market, focusing on acquiring new clients and managing end-to-end sales processes, including contract negotiations and collaboration with internal teams.

The Customer Success Manager engages and retains clients, driving renewals and expansion opportunities through product offerings, while ensuring customer satisfaction and strong relationships.

As a Senior Customer Success Manager at WalkMe, you will guide Fortune 1000 clients in maximizing value from the WalkMe platform, focusing on digital adoption and customer retention. Your responsibilities include establishing senior-level relationships, conducting executive reviews, monitoring customer health, and collaborating with internal teams.

The DevOps Engineer will manage deployment pipelines, implement observability solutions, support development environments, enhance security, automate operational efficiency, and troubleshoot issues.

Provide pre-sales technical expertise for WalkMe DAP within SAP, drive technical stakeholder relationships, create and deliver demos, workshops and POCs, install/configure and troubleshoot solutions, architect technical proposals, support sales through requirements gathering and C-level/business and deep technical presentations.