The Role
As a Technical Support Engineer, you will assist customers with software support, ensuring SLA compliance and satisfaction while enhancing the customer experience.
Summary Generated by Built In
WalkMe (NASDAQ: WKME) is growing and we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator?! At WalkMe, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, we’re changing how enterprises interact with their technology.So, if you’re looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
*** Working Days - Monday to Friday
What will you actually be doing?
- Communicate with customers via email, live chat, and screen shares.
- Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
- Develop in-depth knowledge of our products and their features.
- Engage with customers to understand and fulfill their goals with our solutions.
- Apply and share best practices for optimal use of our products.
- Innovate and propose ideas for enhancing the overall customer experience.
What should you bring to the table?
- 1.5+ year experience in software support or customer service.
- Fluent in English (verbal and written).
- Problem-solving skills with a customer-first approach.
- Knowledge of HTML, jQuery, CSS (please specify your level).
- Experience in various communication formats (written, live chat, conference calls, in-person).
- Ability to grasp and articulate new technologies quickly.
- Proficient in using application logs, browser dev tools, and other diagnostic tools.
- Independent and teamwork capabilities.
- Poise and articulation in challenging customer interactions.
- Availability to work onsite at the Dublin SAP office 3 times a week
*** Working Days - Monday to Friday
Our job titles may span more than one career level. The salary range for this role is between€42,700 to €56,000. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
Top Skills
Html,Jquery,Css
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The Company
What We Do
Founded in 2011, WalkMe’s mission is to make digital adoption for employees and customers simple, while increasing enterprise productivity. Our platform works as an invisible layer of visual cues and personalized content placed on top of your website or enterprise software.
