Jobs at Viva.com

Identify, onboard, and grow Independent Software Vendor partnerships to drive merchant acquisition and revenue. Manage partner relationships, coordinate technical integrations and merchant onboarding, monitor commercial performance, resolve service issues, lead business reviews, coordinate invoicing, and recommend partnership terms and channel growth initiatives. Collaborate across sales, product, operations, finance, onboarding, and support teams.

Supports daily business operations for payment services by investigating complex issues, resolving reconciliation discrepancies, coordinating across departments, maintaining documentation, producing analytical business reports, and improving business management systems and processes. The role requires technical proficiency with SQL Server, databases, APIs, log analytics, Microsoft Office, and Microsoft data platforms, alongside financial services operations knowledge and strong analytical, organizational, and communication skills.

Investigate anti-financial crime cases involving fraud, money laundering, sanctions, and customer due diligence. Monitor alerts and dashboards, triage operational incidents, coordinate with engineering and support teams, document findings, escalate risks, and participate in post-incident reviews. Maintain audit-ready records, track SLAs and performance metrics, improve procedures, and identify opportunities to use automation and AI. The role operates 24/7 on a rotating schedule.

Promote and support Viva.com’s payment solutions for e-commerce merchants. Responsibilities include client engagement, business development, KYC verification, solution integration, portfolio monitoring, merchant activation, issue escalation, and collaboration with internal teams. The role involves visiting clients, attending industry events, managing stakeholder relationships, and supporting merchants across diverse industries and company sizes.

Support merchant acquisition and growth by researching prospects, conducting outreach, coordinating sales handoffs, and assisting with onboarding and activation. Resolve operational, technical, payment, fraud, and order-related requests across internal teams. Maintain CRM records, assign leads, prepare sales performance reports, and support prospective and existing merchants while ensuring accurate processes and service delivery.

Serve as the technical and business liaison for ISV partners and key merchants across Europe. Support fiscalisation API integrations, troubleshoot technical issues, ensure regulatory compliance, guide onboarding, test implementations, manage escalations, and deliver technical training and documentation. Collaborate with Engineering, Product, Presales, and Success teams to improve integrations, partner adoption, and long-term customer outcomes.

Build production-ready solutions by turning ambiguous business problems into precise specifications, directing AI development tools, validating outcomes, and owning delivery from concept through production. The role requires strong C#/.NET, SQL, system design, testing, CI/CD, observability, and production operations experience. You will work independently on-site in Athens, collaborate with product, risk, operations, and engineering experts, present solutions to stakeholders, and operate within secure internal AI development frameworks.

Supports Revenue function operations and commercial initiatives through business analysis, pricing models, financial forecasts, management reporting, KPI monitoring, and process improvement. Translates commercial terms into partner contracts, coordinates Pricing Committee activities, follows up on action plans, and collaborates with cross-functional teams on strategic projects. The role also promotes AI-enabled tools and automation to improve productivity and operational efficiency.

Leads the Client Operations Team, overseeing incoming lead assessment, merchant onboarding, payment acceptance setup, post-activation monitoring, service promotion, cross-department coordination, and accurate client database management. The role requires team leadership, strong communication and presentation skills, organization, CRM proficiency, payment acceptance knowledge, and fluency in English and Italian.

Manage incoming leads, support merchant onboarding and payment setup, promote company services, monitor active merchant accounts, maintain client records, analyze account performance, and coordinate with internal teams to ensure effective service delivery. The role requires strong technology interest, customer solutioning, presentation, collaboration, and fluency in English and Italian.

Owns the e-commerce vertical’s global business development strategy, pipeline, revenue performance, and expansion across Europe. Responsibilities include acquiring and managing global accounts and strategic partners, leading complex sales cycles, negotiating contracts, coordinating cross-functional solution delivery, developing proposals and business cases, providing market feedback, and maintaining CRM reporting and forecasts. The role requires strong expertise in e-commerce, payment processing, fintech, enterprise sales, strategic account management, and senior stakeholder engagement.

Coordinates merchant order operations, including subscriptions, cancellations, returns, stock requests, transfers, and order exceptions. Supports merchants, Sales, logistics partners, warehouses, couriers, and internal teams while maintaining accurate CRM, ERP, case, order, and inventory records. Investigates discrepancies, follows service levels and procedures, and ensures timely communication and resolution across European operations.

Supports enterprise and strategic partner customers across the full lifecycle, including pre-sales discovery, solution design, proposals, implementation, testing, go-live, adoption, retention, and expansion. Coordinates cross-functional stakeholders, develops business cases and project documentation, leads customer reviews, identifies growth opportunities, and provides product feedback. Requires strong knowledge of APIs, integrations, reporting, reconciliation, project delivery, stakeholder management, and commercial account growth.

As a BI Engineer, you'll design and optimize data foundations for advanced analytics, build semantic models, and prepare datasets for AI insights, ensuring reliability and performance in data delivery.

Own strategic partnership development and enterprise sales across the UK payments ecosystem. Identify, qualify, negotiate, and launch partnerships with software platforms, SaaS providers, marketplaces, banks, ISVs, and technology partners. Lead complex enterprise sales cycles from discovery through close, manage senior executive relationships, coordinate cross-functional deal execution, maintain pipeline and forecasts, and represent Viva.com at market events. The role requires strong knowledge of payments, acquiring, regulated financial services, partnership models, and commercial negotiation.

Design, implement, and improve CI/CD, cloud-native infrastructure, and observability for Viva.com's platform. Lead Azure/AKS migrations and IaC, automate operations, enhance Datadog monitoring, drive reliability and cost optimizations, and mentor engineering teams while owning production rollouts and runbooks.

The Data Engineer will design and implement data extraction, transformation, and loading using SQL and Azure technologies while enhancing data processing with AI and machine learning.

Maintain, configure and administer on-premises and Azure cloud production infrastructure. Design, deploy and operate Azure services (IaaS, PaaS, AKS, Service Fabric), networking, VPNs and firewalls. Resolve escalated incidents, automate tasks via scripting, collaborate with engineers and partners, document processes, and support procurement and SLAs.

Manage incoming leads and merchant onboarding, support payment acceptance setup, monitor account performance, promote company services, maintain client records, and coordinate across internal teams to ensure seamless service delivery.

The Partner Relationship Representative is responsible for onboarding new partners, maintaining relationships, and promoting the company's collaboration framework while driving growth in merchant activations.