Jobs at Viva.com

Serve as the technical and business liaison for ISV partners and key merchants across Europe. Support fiscalisation API integrations, troubleshoot technical issues, ensure regulatory compliance, guide onboarding, test implementations, manage escalations, and deliver technical training and documentation. Collaborate with Engineering, Product, Presales, and Success teams to improve integrations, partner adoption, and long-term customer outcomes.

Build production-ready solutions by turning ambiguous business problems into precise specifications, directing AI development tools, validating outcomes, and owning delivery from concept through production. The role requires strong C#/.NET, SQL, system design, testing, CI/CD, observability, and production operations experience. You will work independently on-site in Athens, collaborate with product, risk, operations, and engineering experts, present solutions to stakeholders, and operate within secure internal AI development frameworks.

Supports Revenue function operations and commercial initiatives through business analysis, pricing models, financial forecasts, management reporting, KPI monitoring, and process improvement. Translates commercial terms into partner contracts, coordinates Pricing Committee activities, follows up on action plans, and collaborates with cross-functional teams on strategic projects. The role also promotes AI-enabled tools and automation to improve productivity and operational efficiency.

Leads the Client Operations Team, overseeing incoming lead assessment, merchant onboarding, payment acceptance setup, post-activation monitoring, service promotion, cross-department coordination, and accurate client database management. The role requires team leadership, strong communication and presentation skills, organization, CRM proficiency, payment acceptance knowledge, and fluency in English and Italian.

Manage incoming leads, support merchant onboarding and payment setup, promote company services, monitor active merchant accounts, maintain client records, analyze account performance, and coordinate with internal teams to ensure effective service delivery. The role requires strong technology interest, customer solutioning, presentation, collaboration, and fluency in English and Italian.

Own strategic merchant relationships across discovery, solution design, implementation, go-live, and post-launch growth. Lead project delivery, create Statements of Work, coordinate stakeholders, oversee testing and readiness, advise customers on integrations and reporting, conduct business reviews, identify expansion opportunities, and provide product feedback. The role requires commercial insight, enterprise client management, project ownership, and the ability to discuss APIs and RESTful integrations.

Owns the e-commerce vertical’s global business development strategy, pipeline, revenue performance, and expansion across Europe. Responsibilities include acquiring and managing global accounts and strategic partners, leading complex sales cycles, negotiating contracts, coordinating cross-functional solution delivery, developing proposals and business cases, providing market feedback, and maintaining CRM reporting and forecasts. The role requires strong expertise in e-commerce, payment processing, fintech, enterprise sales, strategic account management, and senior stakeholder engagement.

Ensure the availability, performance, scalability, and reliability of critical production systems. Build monitoring, alerting, observability, automation, and infrastructure improvements; define SLIs and SLOs; manage incidents, postmortems, root cause analysis, runbooks, and on-call processes; and collaborate with engineering teams to eliminate system weaknesses and single points of failure.

Identify and engage active and passive candidates across multiple countries, with a focus on Sales and commercial profiles. Build talent pipelines, conduct talent mapping and personalized outreach, perform first-stage phone screenings, maintain accurate ATS records, and collaborate with recruiters and hiring teams. Use AI-enabled sourcing tools responsibly while supporting a positive, consistent candidate experience.

Manage unassigned Greek merchants by supporting onboarding, answering product questions, processing orders, resolving support issues, and closing sales. Conduct cross-sell, upsell, and win-back campaigns, provide customized solutions to high-value prospects, and handle grievances while maintaining customer satisfaction. Use CRM systems, digital resources, and AI-enhanced tools to support customer interactions and sales workflows.

Identify and engage prospects through outbound calls, online research, LinkedIn, and inbound leads. Conduct product presentations, qualify opportunities, close direct sales, support merchant onboarding, maintain accurate CRM records, resolve inquiries, and develop retention and upselling opportunities. The role promotes payment, banking, financing, and value-added services while meeting sales targets and building client relationships across assigned markets.

Coordinates merchant order operations, including subscriptions, cancellations, returns, stock requests, transfers, and order exceptions. Supports merchants, Sales, logistics partners, warehouses, couriers, and internal teams while maintaining accurate CRM, ERP, case, order, and inventory records. Investigates discrepancies, follows service levels and procedures, and ensures timely communication and resolution across European operations.

Supports daily financial operations by monitoring bank transfers, reconciling payment and settlement flows, checking data quality, preparing reports, managing operational cases, and following up on discrepancies. Collaborates with Payments, Technology, Customer Operations, and Finance teams while contributing to process documentation, controls, automation, and continuous improvement. Uses financial data, reporting tools, and AI-enabled workflows to ensure accurate, timely, and efficient operations.

Supports enterprise and strategic partner customers across the full lifecycle, including pre-sales discovery, solution design, proposals, implementation, testing, go-live, adoption, retention, and expansion. Coordinates cross-functional stakeholders, develops business cases and project documentation, leads customer reviews, identifies growth opportunities, and provides product feedback. Requires strong knowledge of APIs, integrations, reporting, reconciliation, project delivery, stakeholder management, and commercial account growth.

As a BI Engineer, you'll design and optimize data foundations for advanced analytics, build semantic models, and prepare datasets for AI insights, ensuring reliability and performance in data delivery.

Own strategic partnership development and enterprise sales across the UK payments ecosystem. Identify, qualify, negotiate, and launch partnerships with software platforms, SaaS providers, marketplaces, banks, ISVs, and technology partners. Lead complex enterprise sales cycles from discovery through close, manage senior executive relationships, coordinate cross-functional deal execution, maintain pipeline and forecasts, and represent Viva.com at market events. The role requires strong knowledge of payments, acquiring, regulated financial services, partnership models, and commercial negotiation.

Design, implement, and improve CI/CD, cloud-native infrastructure, and observability for Viva.com's platform. Lead Azure/AKS migrations and IaC, automate operations, enhance Datadog monitoring, drive reliability and cost optimizations, and mentor engineering teams while owning production rollouts and runbooks.

Field-based role promoting Viva.com services, onboarding and activating merchants, monitoring portfolio performance, resolving issues, presenting product features, and building client relationships through visits and events.

The Data Engineer will design and implement data extraction, transformation, and loading using SQL and Azure technologies while enhancing data processing with AI and machine learning.

Maintain, configure and administer on-premises and Azure cloud production infrastructure. Design, deploy and operate Azure services (IaaS, PaaS, AKS, Service Fabric), networking, VPNs and firewalls. Resolve escalated incidents, automate tasks via scripting, collaborate with engineers and partners, document processes, and support procurement and SLAs.