Teams at Viva.com

Promote Viva.com services to merchants, assign leads, onboard and support merchants, maintain client records, monitor account performance, and coordinate with internal teams to ensure seamless payment acceptance and service delivery.

Maintain, configure and administer on-premises and Azure cloud production infrastructure. Design, deploy and operate Azure services (IaaS, PaaS, AKS, Service Fabric), networking, VPNs and firewalls. Resolve escalated incidents, automate tasks via scripting, collaborate with engineers and partners, document processes, and support procurement and SLAs.

Manage end-to-end client onboarding, identity verification, data validation, legalization investigations, and loan application support. Perform quality checks, UBO and representation investigations, maintain compliant records, handle escalations within SLAs, and use AI tools to enhance investigative accuracy and efficiency.