Business Operations Support Analyst

Viva.com is the first Tech Bank in Europe for businesses, serving 31 countries through its pan-European critical infrastructure for payments & banking services.

Viva.com’s offering spans omnichannel payment acceptance, deposit accounts, card issuing, and a broad suite of financing solutions, providing businesses of all sizes and sectors with the tools they need to operate efficiently, both domestically and internationally, through a single integrated platform.

Viva.com pioneered and leads in Tap on Any Device technology, enabling acceptance on any Android device or iPhone, while connecting directly to all major international and domestic card schemes, local payment systems, and alternative payment methods across Europe.

The Role

We are seeking a creative and ambitious Business Operations Support Analyst with business acumen and technical capabilities to join the Business Operations Support team of our Customer Operations Department.The successful candidate will reinforce a team of self-driven analysts to support and operate daily tasks and tickets. This role combines the competence of business and technical skills, encourages the interaction between all production units, and provides the opportunity to establish a successful career in an entirely cloud-based Neobank.

Responsibilities

• Understand business challenges, evaluate them, and investigate complex issues across all Payment Provided Services;
• Resolve findings and discrepancies originating from the daily Reconciliation process;
• Cooperate with multiple departments across different regions to deliver results. Utilize experience, knowledge, and skills of everyone involved;
• Work collaboratively with management on all areas of the production and distribution processes;
• Manage, organize, and review internal Documentation;
• Accurately analyze and collect data to produce business reports that provide insight into key data points;
• Support the evolution, integration, and implementation of business management systems and processes. 

At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient. 

• BSc degree in Computer Science or a similar technical field;
• Minimum of 3 years of experience in Operations, or a related field in Financial Services;
• AI literacy: Ability to work with and adapt to AI-powered tools (e.g., chatbots, CRM automation, predictive analytics);
• In-depth knowledge of the Interbanking ecosystem and Card Processing Networks;
• Proficient expertise with relational database systems, SQL Server, and log analytics;
• Detailed knowledge of Microsoft Office products (Pivots, formulas, macros, editing, presentation and archivation);
• Comprehension of programming concept, flow of data, and web communication protocols (APIs);
• Strong organization skills, the ability to think clearly, analyze quantitatively, multi-task, and prioritize;
• Be self-driven and a quick learner to adopt new technologies and methodologies;
• Superior communication skills in working with technical and non-technical oriented people. Ability to develop and maintain collaborative relations among all levels of an organization;
• Familiarization with Microsoft software and platforms will be considered a plus (MS Power BI, MS Power Automate, MS Azure Data Factory).
  

💸 Competitive compensation package;

🎯Annual bonus based on your performance and targets' achievement;

🏥 Private health insurance for you and your family;

💻 Top of the Line tools and equipment;

📚 Career development and regular feedback to develop your skills;

🏃🏽‍♂️ Employee Wellness Program like Daily group sessions led by professional coaches.