Jobs at Veterinary Emergency Group

Greet and support customers in person, by phone, and online; manage all customer communications and route urgent medical calls; provide empathetic guidance on financial and end-of-life decisions; process payments securely; coordinate with nursing and doctors; follow up after visits and create memorable customer-pet experiences in a fast-paced, emergency veterinary setting.

Lead and manage the veterinary nursing team to ensure exceptional emergency patient care and staff development. Oversee scheduling, payroll, hiring, onboarding, and performance; resolve care and team issues; partner with hospital leadership and doctors to maintain medical excellence; champion training, mentorship, licensure, and career growth.

Welcome and assist customers in person, by phone, and online; manage communications; route urgent medical calls; coordinate with clinical staff; handle payments and confidential financial discussions; follow up after visits; and create personalized, empathetic experiences that strengthen customer-pet-hospital relationships.

Provide welcoming, empathetic customer service for pet owners in an emergency veterinary hospital: answer calls, manage communications, check in customers, monitor wait times, resolve complaints, process payments, follow up post-visit, and collaborate with clinical staff to optimize the patient and customer experience.

Provide warm, empathetic customer interactions across phone, email, and in-person; route urgent medical calls; coordinate with clinical teams; process payments; follow up post-visit; and deliver exceptional, personalized experiences.

Oversee daily hospital operations and non-clinical teams (CECs, Scribes, Inventory Coordinators). Manage scheduling, inventory and budgets, monitor performance metrics, coach and develop staff, support HR and conflict resolution, drive customer experience and local marketing outreach.

Lead the Customer Experience Coordinator team to deliver exceptional client service in a 24/7 veterinary ER. Oversee daily operations, analyze customer metrics, mentor staff, coordinate with hospital leadership, resolve customer concerns compassionately, and follow up to foster ongoing client relationships.

Lead internal communications strategy and execution across VEG, partner with senior leaders to translate initiatives into clear audience-specific messaging, oversee channels (Workvivo, intranet, newsletters), support executive and crisis communications, build team capability and scalable processes, and maintain frontline feedback to drive engagement and alignment.

Serve as the primary customer-facing team member in a veterinary ER: greet customers, manage communications, route urgent calls, coordinate with clinical staff, process payments, provide compassionate guidance, follow up after visits, and create memorable client experiences.

Lead and develop the veterinary nursing team, manage daily clinical flow, scheduling, payroll, hiring and onboarding, ensure licensure and medical standards, mentor staff, and support hospital leadership to maintain high-quality emergency patient care.

Coordinate IT intake and project lifecycle from submission through review; maintain roadmaps, milestones, dependencies, and systems of record; prepare requests for Security and Infrastructure review; surface risks and recommend next steps; send structured updates and meeting coordination; support IT Programs with deliverable tracking, basic reporting, and slide preparation to keep stakeholders aligned.

Serve as a regional HR business partner driving people strategy and operational outcomes. Travel frequently to hospitals, coach leaders on performance and employee relations, execute annual people processes (performance, succession, compensation), analyze people data to inform decisions, and ensure HR policy and legal compliance (EEO, ADA, FMLA).

Provide warm, empathetic customer service across phone, email, text and in-person; route urgent medical calls; coordinate communications with nursing and doctors; process payments and protect financial data; offer compassionate guidance on financial and end-of-life decisions; follow up after visits and create memorable customer-pet experiences.

Lead and manage the veterinary nursing team in an emergency hospital: oversee scheduling, payroll, hiring, onboarding, performance, licensure, training, and daily clinical flow. Partner with hospital leadership, handle patient care issues, drive development and mentorship, and ensure medical excellence and team culture while working nights, weekends, and holidays as needed.

Manage end-to-end onboarding and ongoing support for partner veterinarians, including call forwarding setup, technical troubleshooting with phone providers, partnership status tracking, cross-team coordination, process improvements, and monthly reporting to local and corporate teams.

Lead and manage the veterinary nursing team to ensure excellent emergency patient care, staffing, scheduling, hiring, onboarding, mentorship, licensure compliance, and team development. Partner with hospital leadership and clinicians to improve flow, address care and team issues, and foster a learning, values-driven culture.

Lead discovery and delivery of customer-facing products for VEG: validate problems via research and data, partner with clinical and cross-functional teams, build roadmaps and business cases, define KPIs and go-to-market, write specs and user stories, and guide design and engineering through launch and iteration, including pragmatic use of AI.

Provide warm, urgent customer service in a veterinary ER: greet customers, manage calls/emails/texts, route urgent medical issues to clinicians, update care teams, process payments, offer financial and end-of-life guidance, follow up after visits, and create personalized memorable experiences in a fast-paced environment.

Lead and scale VEG's hospital opening program: define open-for-business strategy, manage cross-functional project timelines, oversee launch execution and procurement, partner with regional and field leaders, lead a Launch Execution team, and continuously improve NHO processes to support faster and more complex openings.

Lead daily operations of a 24/7 veterinary emergency hospital: recruit, hire, and onboard staff; mentor and supervise clinical and support teams; manage HR and compliance (DEA, OSHA); oversee inventory and controlled substances; handle scheduling, payroll, accounts receivable, purchasing, and facility upkeep; market the hospital, collect customer feedback, analyze KPIs, and drive financial performance.