Jobs at Veterinary Emergency Group

Coordinates customer experiences at a 24/7 veterinary emergency hospital by managing calls, messages, payments, follow-ups, urgent communication routing, financial guidance, and customer concerns. The role requires empathy, organization, strong communication, multitasking, confidentiality, and flexibility to work rotating nights, weekends, and holidays in a fast-paced, noisy environment.

Manage a veterinary emergency hospital by leading, recruiting, scheduling, and developing teams of 50+ employees. Oversee hospital operations, compliance, facilities, inventory, financial performance, budgeting, payroll, accounts receivable, and P&L. Build relationships with referring veterinarians and local businesses, promote the hospital’s reputation, and deliver excellent experiences for patients, customers, and employees. The role requires on-site availability, rotating nights, weekends, and holidays.

Coordinates customer experience at a veterinary emergency hospital by greeting clients, managing communications, routing urgent calls, resolving concerns, processing payments, explaining financial options, supporting end-of-life decisions, coordinating with clinical teams, and following up after visits. The role requires empathy, organization, multitasking, strong communication, confidentiality, and availability for rotating nights, weekends, and holidays in a fast-paced environment.

Leads VEG’s centralized People Resolutions team and workplace investigations program. Oversees complex employee relations cases, accommodations, case governance, compliance, risk mitigation, reporting, and operational improvements. Coaches team members, partners with Legal, Labor Relations, People Business Partners, and Operations, and strengthens leader capability and workplace culture through training, policy, and proactive programs.

Supervise veterinary nursing teams in a fast-paced emergency hospital. Responsibilities include coaching and mentoring veterinary technicians and assistants, managing schedules and coverage, addressing team and customer concerns, maintaining hospital flow, leading huddles, supporting patient care, and collaborating with hospital leadership on performance and operations.

Provides a welcoming, personalized customer experience in a veterinary emergency hospital. Responsibilities include greeting customers, managing calls and messages, routing urgent medical concerns, resolving issues, coordinating with clinical staff, explaining financial and end-of-life options, processing payments, protecting confidential information, and following up after visits. Requires empathy, organization, multitasking, strong communication, emotional intelligence, and availability for rotating nights, weekends, and holidays.

Leads the veterinary nursing team in an emergency hospital, overseeing daily workflow, scheduling, payroll, hiring, onboarding, performance, licensing, training, and team development. Partners with hospital leadership to maintain patient-care standards and operational effectiveness while fostering an empathetic, collaborative workplace. The role requires veterinary technician credentials, substantial clinical experience, leadership experience, and availability for rotating nights, weekends, and holidays.

Provides strategic legal counsel across commercial contracts, employment, corporate governance, compliance, privacy, regulatory matters, and cross-functional business initiatives. The role advises business and clinical leaders, negotiates agreements, scales compliance programs, and develops legal processes, templates, playbooks, and training. Candidates must hold a J.D., maintain an active U.S. law license, and bring at least seven years of relevant experience, including two years in-house.

Coordinate the customer experience at a 24/7 veterinary emergency hospital by greeting clients, managing communications, routing urgent calls, processing payments, explaining financial options, resolving concerns, supporting care teams, and following up after visits. The role requires empathy, organization, multitasking, confidentiality, and availability for rotating nights, weekends, and holidays in a fast-paced, noisy environment.

Coordinate customer experiences in a veterinary emergency hospital by managing calls, emails, texts, urgent communication routing, payments, financial guidance, follow-ups, and concern resolution. Maintain accurate records, support seamless communication with nursing and medical teams, protect confidential information, and provide compassionate assistance during high-stakes situations. The role requires strong organization, multitasking, empathy, communication, emotional intelligence, and availability for rotating nights, weekends, and holidays.

Coordinates the customer experience at a veterinary emergency hospital by greeting clients, managing calls and digital communications, routing urgent medical inquiries, addressing concerns, processing payments, explaining financial and end-of-life options, supporting care teams, and following up after visits. The role requires empathy, organization, multitasking, strong communication, emotional intelligence, and flexibility to work rotating nights, weekends, and holidays in a fast-paced, noisy environment.

Coordinates the customer experience at a veterinary emergency hospital by greeting clients, managing communications, routing urgent calls, resolving concerns, updating medical teams, explaining financial and end-of-life options, processing payments, protecting confidential information, and following up after visits. The role requires empathy, organization, multitasking, emotional intelligence, adaptability, and availability for rotating nights, weekends, and holidays.

Leads Talent Development Operations across VEG, managing teams, programs, systems, infrastructure, and field enablement. Builds scalable training and learning systems for distributed hospitals, connects headquarters with frontline teams, equips facilitators and leaders, manages vendors and technology, and uses performance data to improve capability development. Requires significant leadership experience, experience transforming learning or workforce-development systems, and expertise supporting multi-site or frontline organizations.

Coordinates customer experiences at a veterinary emergency hospital by managing communications, greeting clients, routing urgent calls, resolving concerns, processing payments, explaining financial options, supporting end-of-life decisions, coordinating with clinical teams, and following up after visits. The role requires empathy, organization, multitasking, strong communication, confidentiality, and availability for rotating nights, weekends, and holidays.

Leads customer experience, triage support, front-desk operations, inventory management, cash reconciliation, hospital upkeep, vendor coordination, and staff training in a 24/7 veterinary emergency hospital. Ensures accurate customer and patient information, maintains stock and OSHA-compliant areas, controls spending, and supports a welcoming environment for pets, families, and team members.

The Customer Experience Coordinator manages customer communications and front-of-house experiences at a veterinary emergency hospital. Responsibilities include greeting customers, routing urgent calls, addressing concerns, coordinating with medical staff, discussing financial options, processing payments, protecting confidential information, and following up after visits. The role requires empathy, organization, multitasking, strong communication, emotional intelligence, and availability for rotating nights, weekends, and holidays.

Prepares and resets veterinary learning labs for training courses and events. Organizes equipment, supplies, specimens, and inventory; supports routine maintenance and troubleshooting; coordinates deliveries and vendors; and helps educators deliver smooth learning experiences. The role requires maintaining a welcoming, organized environment while handling physical tasks, veterinary materials, and occasional night or weekend schedules.

Leads a veterinary emergency nursing team, overseeing daily operations, scheduling, payroll, productivity, hiring, onboarding, patient-care issues, team development, licensing, education, and performance standards. The manager partners with hospital leadership, mentors students, supports staff growth, and promotes a collaborative culture while ensuring high-quality emergency patient care. The role requires a credentialed veterinary technician with substantial clinical and leadership experience and availability for rotating nights, weekends, and holidays.

Provide warm, empathetic customer interactions in-person, by phone, and online; manage communications and routing of urgent medical calls; process payments and discuss financial/end-of-life options; update clinical teams on customer needs; follow up after visits and create memorable, personalized experiences while working nights, weekends, and holidays in a fast-paced veterinary ER.

Leads a veterinary emergency nursing team, overseeing daily workflow, scheduling, payroll, productivity, hiring, onboarding, performance, and professional development. The manager addresses patient-care and team issues, partners with hospital leadership, maintains licensure and education standards, and fosters a supportive culture of learning and growth. The role requires a credentialed veterinary technician with at least five years of clinical veterinary nursing experience and two years of leadership experience, plus availability for rotating nights, weekends, and holidays.