Jobs at Veterinary Emergency Group

Own operations for VEG’s New ER Doctor training program, coordinating education and hands-on training logistics, schedules, communications, travel, educators, and learners. Improve participant and educator experiences, maintain training content, analyze surveys and program data, manage stakeholders and dependencies, and develop scalable workflows, documentation, tools, and automations. The role requires strong organization, communication, ownership, and approximately 25% travel, including extended stays in Las Vegas and occasional weekend coverage.

Manages VEG’s pricing operations across its hospital network, including annual pricing reviews, new hospital pricing, order-code catalog integrity, pricing QA, anomaly monitoring, and hospital support. The role analyzes financial impacts, conducts market research, resolves cross-functional pricing issues, strengthens controls, and improves pricing workflows in partnership with Finance, Procurement, Medical Quality, Technology, and hospital leaders.

Build and manage VEG’s enterprise knowledge strategy and operations. Establish governance standards for organizing, owning, reviewing, updating, and retiring knowledge. Improve the knowledge library, coordinate subject-matter experts, and resolve content gaps or conflicts. Partner with ServiceNow and technology teams to enhance search and self-service. Use search analytics, support trends, feedback, virtual-agent data, AI, and automation to improve access to reliable information.

Own the data platform product vision, roadmap, backlog, and requirements while partnering with Data Engineering and source-system owners. Ensure data quality, reliability, documentation, and usability through QA, validation, and knowledge management. Translate business needs into data products, support analytics teams, and communicate technical concepts and tradeoffs to stakeholders and leadership.

Coordinates customer experiences in a veterinary emergency hospital by greeting clients, managing communications, routing urgent medical calls, resolving concerns, processing payments, explaining financial and end-of-life options, and following up after visits. The role requires empathy, organization, strong communication, multitasking, emotional intelligence, and flexibility to work in a high-pressure environment with rotating nights, weekends, and holidays.

Leads VEG’s centralized People Resolutions team and workplace investigations program. Oversees complex employee relations cases, accommodations, case governance, compliance, risk mitigation, reporting, and operational improvements. Coaches team members, partners with Legal, Labor Relations, People Business Partners, and Operations, and strengthens leader capability and workplace culture through training, policy, and proactive programs.

Provides a welcoming, personalized customer experience in a veterinary emergency hospital. Responsibilities include greeting customers, managing calls and messages, routing urgent medical concerns, resolving issues, coordinating with clinical staff, explaining financial and end-of-life options, processing payments, protecting confidential information, and following up after visits. Requires empathy, organization, multitasking, strong communication, emotional intelligence, and availability for rotating nights, weekends, and holidays.

Provides strategic legal counsel across commercial contracts, employment, corporate governance, compliance, privacy, regulatory matters, and cross-functional business initiatives. The role advises business and clinical leaders, negotiates agreements, scales compliance programs, and develops legal processes, templates, playbooks, and training. Candidates must hold a J.D., maintain an active U.S. law license, and bring at least seven years of relevant experience, including two years in-house.

Leads Talent Development Operations across VEG, managing teams, programs, systems, infrastructure, and field enablement. Builds scalable training and learning systems for distributed hospitals, connects headquarters with frontline teams, equips facilitators and leaders, manages vendors and technology, and uses performance data to improve capability development. Requires significant leadership experience, experience transforming learning or workforce-development systems, and expertise supporting multi-site or frontline organizations.

Coordinates customer experiences at a veterinary emergency hospital by greeting customers, managing calls and messages, routing urgent medical concerns, resolving issues, processing payments, explaining financial and end-of-life options, updating care teams, and following up after visits. The role requires empathy, organization, multitasking, emotional intelligence, confidentiality, and availability for rotating nights, weekends, and holidays in a fast-paced environment.

Lead ServiceNow platform design, builds, and integrations across ITSM, HRSD, Knowledge, and Virtual Agent. Own roadmap delivery, REST/SOAP integrations (Workday, Okta), Flow Designer automations, governance, upgrades, automated tests, documentation, and mentoring. Engage stakeholders to translate requirements into scalable solutions and reduce single-point-of-failure risk.

Coordinate IT intake and project lifecycle from submission through review; maintain roadmaps, milestones, dependencies, and systems of record; prepare requests for Security and Infrastructure review; surface risks and recommend next steps; send structured updates and meeting coordination; support IT Programs with deliverable tracking, basic reporting, and slide preparation to keep stakeholders aligned.

Lead and scale VEG's hospital opening program: define open-for-business strategy, manage cross-functional project timelines, oversee launch execution and procurement, partner with regional and field leaders, lead a Launch Execution team, and continuously improve NHO processes to support faster and more complex openings.

Build and run people data governance: define standards, maintain data dictionary, ensure master data quality, enforce access/privacy controls, partner with HR/Finance/IT, enable trusted reporting, automation, and responsible analytics.

Serve as a senior People Business Partner for a regional portfolio of hospitals: coach leaders, manage complex employee relations, drive talent and performance processes, analyze people data to identify risks, support change adoption, and spend significant time in the field to build trust and improve retention and engagement.

Perform hands-on GRC work: assess third-party and AI tool risks, collect and maintain PCI and privacy evidence, document and monitor security controls, maintain the risk register and quarterly reporting, support audits, update policies and track exceptions, and coordinate remediation with IT, Engineering, and Legal.

Greet and support customers and their pets in a veterinary ER, manage calls/emails/texts, route urgent medical issues to clinicians, process payments, provide compassionate guidance on financial/end-of-life decisions, coordinate updates between staff, follow up post-visit, and create personalized, memorable customer experiences.