Jobs at Veterinary Emergency Group

Provide advanced emergency veterinary nursing across multiple hospitals: triage to discharge, manage CRIs and blood transfusions, perform diagnostics and advanced access (central lines, IO), supervise anesthesia for high-risk patients, collaborate with teams, mentor staff, and adapt quickly while traveling nationally.

Provide high-trust executive support to the President and Co-Founder: manage calendar strategically, anticipate needs, prepare meeting briefs, coordinate complex travel and personal logistics, drive follow-through on commitments, liaise with Board and leadership, protect confidential information, and improve administrative systems.

Lead and develop the veterinary nursing team, manage scheduling/payroll/hiring, ensure clinical excellence and licensure compliance, drive mentorship and training, and support hospital leadership to optimize patient care and team culture.

Manage day-to-day LMS administration and learning technology support, coordinate instructor-led logistics, maintain data and trackers, create reports, resolve Tier 1 tech requests, and partner with Instructional Designers to organize and deploy learning content.

Provide empathetic, timely customer service across channels; route urgent medical calls to clinicians; coordinate communication between customers and clinical teams; process payments; offer financial and end-of-life guidance; follow up post-visit and create memorable customer-pet connections.

Greet and support customers and their pets across channels, manage communications, route urgent medical calls, coordinate with clinical staff, process payments, provide compassionate financial and end-of-life guidance, follow up after visits, and create memorable customer experiences in a fast-paced veterinary emergency hospital.

Provide warm, empathetic customer service in a veterinary ER: greet customers, manage calls/emails/texts, route urgent medical issues, coordinate with clinical staff, process payments, support sensitive conversations, follow up after visits, and create memorable experiences while working nights, weekends, and holidays in a fast-paced, sometimes unpleasant-scented environment.

Provide warm, empathetic customer service for a 24/7 veterinary ER: greet customers, manage communications, route urgent calls to clinicians, process payments, offer confidential financial and end-of-life guidance, follow up after visits, and maintain seamless coordination between customers and clinical staff.

Own full-cycle recruiting for corporate roles: partner with hiring managers, develop search strategies, source and engage candidates, manage interview and offer processes, enable hiring managers, maintain ATS/CRM hygiene (Greenhouse, Gem, Workday), and track talent metrics to improve searches and candidate experience.

Lead and build VEG's enterprise Workforce Management function: drive WFM strategy, vendor/platform ownership (Legion), workforce forecasting, labor modeling, scheduling optimization, training/adoption, and cross-functional partnership to improve staffing and operational performance across multi-site hospitals.

Lead ServiceNow platform design, builds, and integrations across ITSM, HRSD, Knowledge, and Virtual Agent. Own roadmap delivery, REST/SOAP integrations (Workday, Okta), Flow Designer automations, governance, upgrades, automated tests, documentation, and mentoring. Engage stakeholders to translate requirements into scalable solutions and reduce single-point-of-failure risk.

Lead and manage the veterinary nursing team, overseeing scheduling, payroll, hiring, onboarding, and daily hospital flow. Ensure high-quality patient care, uphold licensure and performance standards, partner with hospital leadership and doctors, and drive training, mentorship, and development. Handle team dynamics, feedback, and 1:1s while working rotating nights, weekends, and holidays in a fast-paced emergency environment.

Lead and manage the veterinary nursing team to ensure exceptional emergency patient care and staff development. Oversee scheduling, payroll, hiring, onboarding, and performance; resolve care and team issues; partner with hospital leadership and doctors to maintain medical excellence; champion training, mentorship, licensure, and career growth.

Provide warm, empathetic customer interactions across phone, email, and in-person; route urgent medical calls; coordinate with clinical teams; process payments; follow up post-visit; and deliver exceptional, personalized experiences.

Greet and support customers in person, by phone, and online; manage all customer communications and route urgent medical calls; provide empathetic guidance on financial and end-of-life decisions; process payments securely; coordinate with nursing and doctors; follow up after visits and create memorable customer-pet experiences in a fast-paced, emergency veterinary setting.

Welcome and assist customers in person, by phone, and online; manage communications; route urgent medical calls; coordinate with clinical staff; handle payments and confidential financial discussions; follow up after visits; and create personalized, empathetic experiences that strengthen customer-pet-hospital relationships.

Oversee daily hospital operations and non-clinical teams (CECs, Scribes, Inventory Coordinators). Manage scheduling, inventory and budgets, monitor performance metrics, coach and develop staff, support HR and conflict resolution, drive customer experience and local marketing outreach.

Provide welcoming, empathetic customer service for pet owners in an emergency veterinary hospital: answer calls, manage communications, check in customers, monitor wait times, resolve complaints, process payments, follow up post-visit, and collaborate with clinical staff to optimize the patient and customer experience.

Coordinate IT intake and project lifecycle from submission through review; maintain roadmaps, milestones, dependencies, and systems of record; prepare requests for Security and Infrastructure review; surface risks and recommend next steps; send structured updates and meeting coordination; support IT Programs with deliverable tracking, basic reporting, and slide preparation to keep stakeholders aligned.

Provide warm, empathetic customer service across phone, email, text and in-person; route urgent medical calls; coordinate communications with nursing and doctors; process payments and protect financial data; offer compassionate guidance on financial and end-of-life decisions; follow up after visits and create memorable customer-pet experiences.