Jobs at Veterinary Emergency Group

Leads the Customer Experience Coordinator team at a veterinary emergency hospital. Responsibilities include mentoring staff, analyzing customer experience metrics, improving service, coordinating hospital workflows, overseeing reports and invoices, handling customer concerns, and ensuring compassionate support throughout each pet's visit. The role requires customer service experience, leadership ability, strong organization, analytical skills, emotional intelligence, and flexibility for rotating nights, weekends, and holidays.

Manages a 24/7 veterinary emergency hospital by recruiting and developing staff, overseeing scheduling, operations, inventory, facilities, compliance, customer experience, and financial performance. The role owns hospital budgeting, payroll, accounts receivable, revenue growth, and team engagement while building relationships with referring veterinarians and local businesses. Requires an on-site presence, availability for rotating nights, weekends, and holidays, and comfort working in noisy environments with strong odors.

Build and improve frontend interfaces for DogByte and other internal products used by veterinary hospitals. Own projects from problem framing through production release, collaborate with Design and Product, uphold accessibility and performance standards, evolve shared components and design systems, review technical work, and contribute to backend or full-stack development as needed. Apply AI tools thoughtfully across development workflows while maintaining quality and reliability.

Coordinate the customer experience at a 24/7 veterinary emergency hospital by managing calls, emails, texts, payments, follow-ups, and urgent medical communication. Provide empathetic guidance, resolve concerns, protect confidential information, support nursing and medical teams, and create memorable experiences for customers and their pets. The role requires strong organization, communication, multitasking, emotional intelligence, and availability for rotating nights, weekends, and holidays.

Manage a veterinary emergency hospital by leading recruitment, onboarding, development, scheduling, performance, operations, inventory, facilities, compliance, customer experience, community partnerships, and financial performance. Oversee P&L responsibilities including budgeting, payroll, and accounts receivable while fostering an inclusive, high-performing workplace. The role requires an onsite presence, rotating or as-needed nights, weekends, and holiday availability, and comfort working in a noisy environment with unpleasant odors.

Coordinate the customer experience at a 24/7 veterinary emergency hospital by greeting clients, managing communications, routing urgent calls, resolving concerns, processing payments, explaining financial and end-of-life options, supporting care teams, and following up after visits. The role requires empathy, organization, multitasking, emotional intelligence, and availability for rotating nights, weekends, and holidays.

Manage a 24/7 veterinary emergency hospital, including recruiting, onboarding, scheduling, training, team development, financial performance, budgeting, payroll, accounts receivable, inventory, facilities, compliance, and daily operations. The role focuses on creating excellent patient, customer, and employee experiences, building local partnerships, achieving revenue and margin targets, and supporting an inclusive, high-performing workplace. Availability for rotating nights, weekends, and holidays is required.

Supervise veterinary nursing teams in a fast-paced emergency hospital. Responsibilities include coaching and mentoring veterinary technicians and assistants, addressing team issues, managing schedules and coverage, supporting hospital flow, resolving customer concerns, leading huddles, and collaborating with leadership on performance, development, and efficient operations.

Provides a welcoming, empathetic customer experience in a veterinary emergency hospital. Responsibilities include managing calls, emails, and texts; accurately recording and routing urgent medical communications; resolving concerns; coordinating updates with medical teams; explaining financial and end-of-life options; processing payments securely; and following up after visits. Requires customer service experience, strong communication, organization, multitasking, emotional intelligence, and availability for rotating nights, weekends, and holidays.

Coordinate the customer experience at a 24/7 veterinary emergency hospital by managing communications, greeting customers, routing urgent calls, resolving concerns, coordinating with medical teams, explaining financial and end-of-life options, processing payments, and following up after visits. The role requires empathy, organization, multitasking, emotional intelligence, and availability for rotating nights, weekends, and holidays in a fast-paced environment.

Coordinate the customer experience at a 24/7 veterinary emergency hospital by greeting clients, managing communications, routing urgent calls, resolving concerns, processing payments, discussing financial and end-of-life options, coordinating with medical teams, and following up after visits. The role requires empathy, organization, multitasking, emotional intelligence, and flexibility to work nights, weekends, and holidays in a fast-paced environment.

Coordinates the customer experience at a veterinary emergency hospital by greeting clients, managing communications, routing urgent calls, resolving concerns, supporting financial transactions, updating clinical staff, and following up after visits. The role requires empathy, organization, multitasking, confidentiality, and flexibility to work rotating nights, weekends, and holidays in a fast-paced, noisy environment.

Coordinates customer experiences in a 24/7 veterinary emergency hospital by greeting customers, managing communications, routing urgent calls, resolving concerns, supporting care teams, explaining financial and end-of-life options, processing payments, and following up after visits. Requires empathy, organization, multitasking, emotional intelligence, and adaptability in a fast-paced, noisy environment with possible unpleasant odors. Rotating night, weekend, and holiday availability is required.

Coordinates the customer experience at a 24/7 veterinary emergency hospital by managing in-person, phone, and online communications; routing urgent medical calls; resolving concerns; coordinating with medical staff; discussing financial and end-of-life options; processing payments securely; and following up after visits. Requires empathy, organization, multitasking, emotional intelligence, and flexibility for nights, weekends, holidays, noise, and unpleasant odors.

Manage the customer experience at a veterinary emergency hospital by greeting clients, coordinating communications, routing urgent calls, resolving concerns, updating medical teams, processing payments, discussing financial and end-of-life options, and following up after visits. The role requires empathy, organization, multitasking, emotional intelligence, and flexibility for rotating nights, weekends, and holidays in a fast-paced, noisy environment.

Coordinate the customer experience at a veterinary emergency hospital by greeting clients, managing communications, routing urgent calls, resolving concerns, updating care teams, explaining financial and end-of-life options, processing payments, protecting confidential information, and following up after visits. The role requires empathy, organization, multitasking, strong communication, emotional intelligence, adaptability, and availability for rotating nights, weekends, and holidays.

Manage daily veterinary nursing operations, including scheduling, payroll, productivity, hiring, onboarding, team development, patient care issues, and hospital workflow. Maintain licensing, performance, and education standards while fostering mentorship, collaboration, and a people-centered culture. The role requires leading credentialed veterinary technicians in a fast-paced emergency hospital with rotating nights, weekends, and holidays.

Provides a welcoming, compassionate customer experience at a 24/7 veterinary emergency hospital. Responsibilities include managing calls, emails, and texts; routing urgent medical concerns; addressing customer needs; coordinating with clinical staff; explaining financial and end-of-life options; processing payments securely; conducting post-visit follow-ups; and creating memorable customer and pet experiences.

Coordinates the customer experience at a veterinary emergency hospital by greeting clients, managing communications, routing urgent calls, resolving concerns, updating medical teams, explaining financial and end-of-life options, processing payments, protecting confidential information, and following up after visits. The role requires empathy, organization, multitasking, emotional intelligence, adaptability, and availability for rotating nights, weekends, and holidays.

Coordinates customer experiences at a veterinary emergency hospital by greeting customers, managing calls and messages, routing urgent medical concerns, resolving issues, processing payments, explaining financial and end-of-life options, updating care teams, and following up after visits. The role requires empathy, organization, multitasking, emotional intelligence, confidentiality, and availability for rotating nights, weekends, and holidays in a fast-paced environment.