Teams at Veterinary Emergency Group

Coordinates customer experiences at a 24/7 veterinary emergency hospital by managing calls, messages, payments, follow-ups, urgent communication routing, financial guidance, and customer concerns. The role requires empathy, organization, strong communication, multitasking, confidentiality, and flexibility to work rotating nights, weekends, and holidays in a fast-paced, noisy environment.

Manage a veterinary emergency hospital by leading, recruiting, scheduling, and developing teams of 50+ employees. Oversee hospital operations, compliance, facilities, inventory, financial performance, budgeting, payroll, accounts receivable, and P&L. Build relationships with referring veterinarians and local businesses, promote the hospital’s reputation, and deliver excellent experiences for patients, customers, and employees. The role requires on-site availability, rotating nights, weekends, and holidays.

Coordinates customer experience at a veterinary emergency hospital by greeting clients, managing communications, routing urgent calls, resolving concerns, processing payments, explaining financial options, supporting end-of-life decisions, coordinating with clinical teams, and following up after visits. The role requires empathy, organization, multitasking, strong communication, confidentiality, and availability for rotating nights, weekends, and holidays in a fast-paced environment.