Teams at Veterinary Emergency Group

Leads the Customer Experience Coordinator team at a veterinary emergency hospital. Responsibilities include mentoring staff, analyzing customer experience metrics, improving service, coordinating hospital workflows, overseeing reports and invoices, handling customer concerns, and ensuring compassionate support throughout each pet's visit. The role requires customer service experience, leadership ability, strong organization, analytical skills, emotional intelligence, and flexibility for rotating nights, weekends, and holidays.

Manages a 24/7 veterinary emergency hospital by recruiting and developing staff, overseeing scheduling, operations, inventory, facilities, compliance, customer experience, and financial performance. The role owns hospital budgeting, payroll, accounts receivable, revenue growth, and team engagement while building relationships with referring veterinarians and local businesses. Requires an on-site presence, availability for rotating nights, weekends, and holidays, and comfort working in noisy environments with strong odors.

Build and improve frontend interfaces for DogByte and other internal products used by veterinary hospitals. Own projects from problem framing through production release, collaborate with Design and Product, uphold accessibility and performance standards, evolve shared components and design systems, review technical work, and contribute to backend or full-stack development as needed. Apply AI tools thoughtfully across development workflows while maintaining quality and reliability.