Jobs at Vertex, Inc.

Leads the connected tax platform experience across Vertex products, integrating services and applications into a cohesive customer experience. Translates customer and business needs into technical specifications, acceptance criteria, and platform roadmaps. Partners with Engineering, UX, Architecture, and Product teams to deliver features, resolve competing priorities, and guide trade-offs. Uses KPIs and customer feedback to measure impact, while serving as the subject matter expert for platform integration and experience improvements.

Leads customer support teams and supervisors across multiple channels, overseeing support operations, BPO vendors, processes, budgets, KPIs, service quality, and escalated customer issues. Drives process improvement, cost containment, performance accountability, employee development, and cross-functional collaboration while applying best practices and customer feedback to improve service delivery.

Leads corporate development and M&A integration, including acquisition sourcing, market assessment, financial modeling, valuation, due diligence, transaction structuring, and executive negotiations. Establishes integration governance, drives Day 1 and Day 100 execution, oversees synergy realization and value creation, manages risks, and communicates progress to executives, the Board, and investors. Builds M&A playbooks, metrics, and operating models while leading complex cross-functional initiatives and change management.

Build practical B2B SaaS operations experience by communicating with customers via email, gathering and clarifying information, following standard procedures, and using Microsoft Office and specialized software to support tax, compliance, and certificate processes. The role requires at least 20 hours per week on-site in King of Prussia during weekday operating hours.

Senior Accountant supporting the India entity’s monthly close, reconciliations, journal entries, financial reporting, statutory accounting, tax compliance, audits, intercompany transactions, and consolidation activities. The role also supports transitioning finance processes in-house, Workday ERP implementation and stabilization, internal controls, and cross-functional coordination with Corporate Finance, Tax, Treasury, Legal, Procurement, IT, and external advisors. This primarily on-site position requires strong knowledge of US GAAP and India statutory accounting.

Leads strategy, execution, and the full lifecycle for tax technology products, from ideation through launch and optimization. Conducts market research, aligns cross-functional teams, drives roadmap and innovation decisions, and identifies integration opportunities across product lines. Uses customer, market, and performance data to guide direction, mentors team members, represents Vertex at industry events, and maintains awareness of competitors. Requires extensive product management experience, SaaS and cloud expertise, strong business acumen, and occasional travel.

Generate revenue by selling Vertex transaction tax solutions to enterprise prospects and existing customers. Develop territory and account strategies, navigate complex organizations, build executive relationships, understand tax and technical environments, respond to RFPs, create tailored proposals, and close large software and consulting opportunities. Collaborate with sales, consulting, partners, and internal teams while maintaining strong knowledge of tax software, customer needs, and industry developments.

Leads the discovery, development, launch, and scaling of AI-first product capabilities. Translates ambiguous customer problems into hypotheses, requirements, evaluation criteria, roadmaps, and measurable outcomes. Partners with engineering, UX, tax SMEs, go-to-market, and customer success to prototype and operationalize reliable, compliant AI solutions. Owns AI quality, monitoring, performance, feedback loops, responsible AI practices, and continuous improvement while influencing cross-functional stakeholders and mentoring junior product owners.

Own the full enterprise sales cycle across the Midwest, from prospecting and territory planning through negotiation and close. Build executive relationships, manage complex multi-stakeholder deals, align tax technology and enterprise software solutions to customer outcomes, and exceed revenue quotas. Use AI-enabled tools and data to improve pipeline development, forecasting, and sales productivity while collaborating with marketing, consulting, sales development, and customer success teams.

Delivers GTM commercial analysis, dashboards, reporting, forecasting, workflow automation, and AI-assisted solutions. Partners with commercial, Finance, Data & Analytics, IT, and regional teams to improve decision-making, standardize metrics, validate outputs, resolve data issues, and reduce manual work. Owns assigned initiatives, documents business logic, supports testing and adoption, and develops reusable capabilities across regions.

Sell Vertex transaction tax SaaS across a defined territory by generating pipeline, opening new logos, and managing full sales cycles. Develop GTM and territory plans, engage C-suite and cross-functional stakeholders, deliver value-based business cases, and close complex enterprise deals to drive revenue growth.

Generates new revenue by selling Vertex transaction tax solutions to enterprise prospects within a defined territory. The role develops go-to-market and account strategies, self-generates pipeline, opens new logos, manages full-cycle sales opportunities, engages Finance, Tax, IT, Procurement, and executive stakeholders, and uses value-based selling to close complex SaaS deals. It also requires forecasting, negotiation, executive communication, strategic relationship building, and strong knowledge of enterprise software and tax technology.

Drive enterprise and mid-market SaaS sales growth in Italy by generating new business, building pipeline, managing full-cycle sales, engaging senior Finance, Tax, and IT stakeholders, and positioning tax and compliance solutions. Develop territory strategies, create business cases and ROI analyses, collaborate with pre-sales, consulting, customer success, and ERP partners, and contribute to European expansion through market development and innovative sales approaches.

Hunt and close new enterprise and mid-market B2B SaaS opportunities in Spain for tax and compliance solutions. Build pipeline, run full sales cycles, engage C-level finance/tax/IT stakeholders, develop territory plans, collaborate with pre-sales/consulting/partners, and drive European expansion and revenue targets.

Hunt and close new enterprise and mid-market SaaS deals for tax and compliance solutions in France. Build and own a sales pipeline, lead full sales cycles, engage C-level finance/tax/IT stakeholders, develop territory and account plans, collaborate with pre-sales and partners, and drive market development and European expansion targets.

Manage technology, channel, and strategic alliance partners across Europe. Own partner-sourced pipeline and recurring revenue targets, develop joint business plans, recruit and onboard partners, align target accounts, manage deal registration and attribution, support enablement, and lead partner business reviews. Collaborate with sales, solution engineering, partner operations, and marketing to generate qualified opportunities, strengthen relationships, and prevent channel conflict.

Hunt and close enterprise and mid-market SaaS tax and compliance deals across UK & Ireland. Build pipeline, lead full sales cycles, engage senior Finance/Tax/IT stakeholders, develop territory plans, partner with Pre-Sales/Consulting/Customer Success and ERP partners, represent the company at events, and drive European market expansion and innovation.

Lead enterprise model-training strategy for Commercial AI products: fine-tune LLMs (QLoRA/LoRA/PEFT), train traditional ML models, design large-scale data pipelines, enforce data governance and PII handling, build reproducible experiment/training pipelines, optimize GPU/distributed training costs, and mentor teams to operationalize models into production.

Lead design and implementation of the enterprise AI orchestration and retrieval platform: build MCP servers, define tool-surface and multi-agent patterns, design RAG systems and chunking, implement routing/context/window management and observability, set evaluation and safety standards, onboard product teams, and mentor engineers to raise orchestration and retrieval maturity.