Jobs at Vertex, Inc.

Lead end-to-end strategic relationships for high-value accounts using AI-driven insights to drive value realization, retention, and expansion. Manage risk with predictive signals, run executive engagements, coordinate cross-functional teams, drive adoption and renewals, and influence product strategy through customer feedback.

Manages strategic enterprise customer relationships, driving retention, engagement, solution adoption, expansion, and long-term value. Leads joint account planning, coordinates cross-functional post-sales execution, identifies innovation opportunities, represents customer needs internally, and partners with Sales on growth initiatives. Measures success through metrics including net revenue retention, churn, NPS, and customer value.

Prepare and coordinate global indirect tax returns, including sales and use tax, VAT/GST, gross receipts, and property tax. Reconcile transfer pricing calculations, support tax documentation and disclosures, maintain tax compliance calendars and internal controls, respond to tax authority inquiries, research tax law changes, and improve tax processes through automation. The role also involves collaborating with external advisors and supporting cross-functional tax projects.

Lead Vertex’s global Oracle partnership strategy and execution, including executive relationship management, joint business planning, solution integrations, co-selling, partner enablement, commercial alignment, and go-to-market initiatives. Coordinate cross-functional product, sales, marketing, solutions, customer success, and legal teams. Monitor pipeline, revenue, adoption, and strategic performance while managing risks and corrective actions. Lead a matrixed partnership team and serve as the executive spokesperson for the Oracle relationship.

Serve as final escalation for complex, visible client technical issues; provide advanced troubleshooting for data-driven applications, databases, APIs, Java, Linux, and networking. Liaise with customers and internal teams during implementations, mentor junior staff, maintain shared environments, create knowledge-base documentation, and participate in on-call rotation.

Lead strategy and execution for AI-powered Customer Success Services, overseeing Gainsight and related platforms, customer community strategy, customer intelligence, automation, digital engagement, platform governance, and a team to scale adoption, retention, and operational efficiency across the customer lifecycle.

Hunt and close new enterprise and mid-market B2B SaaS opportunities in Spain for tax and compliance solutions. Build pipeline, run full sales cycles, engage C-level finance/tax/IT stakeholders, develop territory plans, collaborate with pre-sales/consulting/partners, and drive European expansion and revenue targets.

Hunt and close new enterprise and mid-market SaaS deals for tax and compliance solutions in France. Build and own a sales pipeline, lead full sales cycles, engage C-level finance/tax/IT stakeholders, develop territory and account plans, collaborate with pre-sales and partners, and drive market development and European expansion targets.

Leads the design, administration, and continuous improvement of Customer Success technology infrastructure, particularly Gainsight, CRM integrations, workflows, playbooks, CTAs, health scores, digital engagement, community platforms, reporting, and AI-enabled automation. Owns data quality, governance, platform health, operational readiness, and process documentation while partnering cross-functionally on segmentation, territory alignment, capacity planning, and scalable customer execution.

Manage European technology partners, channel partners, and strategic alliances to generate partner-sourced pipeline and recurring revenue. Develop partner business plans, recruit and onboard partners, coordinate account mapping, manage deal registration and attribution, support enablement and certification, and lead performance reviews. Collaborate with sales, marketing, partner operations, and solution engineering while maintaining strong partner relationships and minimizing channel conflict.

Manage technology, channel, and strategic alliance partners across Europe. Own partner-sourced pipeline and recurring revenue targets, develop joint business plans, recruit and onboard partners, align target accounts, manage deal registration and attribution, support enablement, and lead partner business reviews. Collaborate with sales, solution engineering, partner operations, and marketing to generate qualified opportunities, strengthen relationships, and prevent channel conflict.

Hunt and close enterprise and mid-market SaaS tax and compliance deals across UK & Ireland. Build pipeline, lead full sales cycles, engage senior Finance/Tax/IT stakeholders, develop territory plans, partner with Pre-Sales/Consulting/Customer Success and ERP partners, represent the company at events, and drive European market expansion and innovation.

Design and evolve cybersecurity operations architecture, lead detection engineering and log ingestion strategies across cloud and SaaS, implement AI-augmented detection and response pipelines, conduct security architecture reviews, improve incident response and threat hunting, mentor SecOps teams, and advise leadership on operational risk and tooling decisions.

Sell Vertex transaction tax SaaS solutions across a defined territory by generating pipeline, opening new logos, managing full-cycle enterprise sales, engaging C-suite and finance/tax/IT stakeholders, building value-based business cases, and executing GTM and territory strategies to meet revenue targets.

Lead design and implement DevOps and test automation platforms to improve software delivery lifecycle. Develop cloud-native services, IaC, CI/CD pipelines, monitoring, and automation; document architectures and optimize delivery pipelines across agile teams for SaaS tax solutions.

Design, implement, and lead medium-to-complex platform projects end-to-end. Make architectural decisions, build APIs and backend systems, ensure reliability, observability, and high availability; write automated tests; triage bugs; mentor junior engineers; collaborate with product, design, and customers; and drive continuous improvement initiatives.

Lead enterprise model-training strategy for Commercial AI products: fine-tune LLMs (QLoRA/LoRA/PEFT), train traditional ML models, design large-scale data pipelines, enforce data governance and PII handling, build reproducible experiment/training pipelines, optimize GPU/distributed training costs, and mentor teams to operationalize models into production.

Lead design and implementation of the enterprise AI orchestration and retrieval platform: build MCP servers, define tool-surface and multi-agent patterns, design RAG systems and chunking, implement routing/context/window management and observability, set evaluation and safety standards, onboard product teams, and mentor engineers to raise orchestration and retrieval maturity.

The Software Architect will lead AI quality evaluation, design evaluation frameworks, create risk controls, and ensure compliance, partnering with various teams on AI systems.

Responsible for new revenue generation by selling Vertex transaction tax SaaS solutions across a territory. Develop GTM and territory plans, build pipeline, manage full sales cycle, engage senior stakeholders (Finance, Tax, IT, Procurement, C-suite), use value-based selling to close complex deals, and maintain market knowledge of tax, ERP, and compliance software.