Jobs at Vertex, Inc.

Develops corporate and business strategy through market research, customer segmentation, market evaluation, pricing, business model development, financial modeling, and growth analysis. Structures complex problems, leads cross-functional strategy workstreams, creates executive and board-level presentations, and delivers actionable insights in collaboration with senior leaders and external stakeholders.

Generates new revenue by selling Vertex transaction tax solutions to enterprise prospects within a defined territory. The role develops go-to-market and account strategies, self-generates pipeline, opens new logos, manages full-cycle sales opportunities, engages Finance, Tax, IT, Procurement, and executive stakeholders, and uses value-based selling to close complex SaaS deals. It also requires forecasting, negotiation, executive communication, strategic relationship building, and strong knowledge of enterprise software and tax technology.

Supports troubleshooting and resolution of complex client technical issues across enterprise applications, databases, APIs, web services, and cloud environments. Provides customer-facing assistance during implementation and ongoing support, documents solutions, contributes to knowledge bases, collaborates with internal teams, and participates in training, projects, and on-call rotations.

Serve as final escalation for complex, visible client technical issues; provide advanced troubleshooting for data-driven applications, databases, APIs, Java, Linux, and networking. Liaise with customers and internal teams during implementations, mentor junior staff, maintain shared environments, create knowledge-base documentation, and participate in on-call rotation.

Processes high-volume electronic tax returns and payments, responds to jurisdictional notices, resolves client and compliance issues, and maintains accurate filing records. Communicates with clients and taxing authorities, tracks incoming mail, supports new client onboarding, and updates business information in accordance with established procedures. The role requires tax-processing knowledge, Excel proficiency, strong organization, confidentiality, attention to detail, and the ability to meet deadlines in a structured environment.

Drive enterprise and mid-market SaaS sales growth in Italy by generating new business, building pipeline, managing full-cycle sales, engaging senior Finance, Tax, and IT stakeholders, and positioning tax and compliance solutions. Develop territory strategies, create business cases and ROI analyses, collaborate with pre-sales, consulting, customer success, and ERP partners, and contribute to European expansion through market development and innovative sales approaches.

Manages strategic enterprise customer relationships, driving retention, engagement, solution adoption, expansion, and long-term value. Leads joint account planning, coordinates cross-functional post-sales execution, identifies innovation opportunities, represents customer needs internally, and partners with Sales on growth initiatives. Measures success through metrics including net revenue retention, churn, NPS, and customer value.

Lead Vertex’s global Oracle partnership strategy and execution, including executive relationship management, joint business planning, solution integrations, co-selling, partner enablement, commercial alignment, and go-to-market initiatives. Coordinate cross-functional product, sales, marketing, solutions, customer success, and legal teams. Monitor pipeline, revenue, adoption, and strategic performance while managing risks and corrective actions. Lead a matrixed partnership team and serve as the executive spokesperson for the Oracle relationship.

Hunt and close new enterprise and mid-market B2B SaaS opportunities in Spain for tax and compliance solutions. Build pipeline, run full sales cycles, engage C-level finance/tax/IT stakeholders, develop territory plans, collaborate with pre-sales/consulting/partners, and drive European expansion and revenue targets.

Hunt and close new enterprise and mid-market SaaS deals for tax and compliance solutions in France. Build and own a sales pipeline, lead full sales cycles, engage C-level finance/tax/IT stakeholders, develop territory and account plans, collaborate with pre-sales and partners, and drive market development and European expansion targets.

Leads the design, administration, and continuous improvement of Customer Success technology infrastructure, particularly Gainsight, CRM integrations, workflows, playbooks, CTAs, health scores, digital engagement, community platforms, reporting, and AI-enabled automation. Owns data quality, governance, platform health, operational readiness, and process documentation while partnering cross-functionally on segmentation, territory alignment, capacity planning, and scalable customer execution.

Manage technology, channel, and strategic alliance partners across Europe. Own partner-sourced pipeline and recurring revenue targets, develop joint business plans, recruit and onboard partners, align target accounts, manage deal registration and attribution, support enablement, and lead partner business reviews. Collaborate with sales, solution engineering, partner operations, and marketing to generate qualified opportunities, strengthen relationships, and prevent channel conflict.

Hunt and close enterprise and mid-market SaaS tax and compliance deals across UK & Ireland. Build pipeline, lead full sales cycles, engage senior Finance/Tax/IT stakeholders, develop territory plans, partner with Pre-Sales/Consulting/Customer Success and ERP partners, represent the company at events, and drive European market expansion and innovation.

Design and evolve cybersecurity operations architecture, lead detection engineering and log ingestion strategies across cloud and SaaS, implement AI-augmented detection and response pipelines, conduct security architecture reviews, improve incident response and threat hunting, mentor SecOps teams, and advise leadership on operational risk and tooling decisions.

Lead enterprise model-training strategy for Commercial AI products: fine-tune LLMs (QLoRA/LoRA/PEFT), train traditional ML models, design large-scale data pipelines, enforce data governance and PII handling, build reproducible experiment/training pipelines, optimize GPU/distributed training costs, and mentor teams to operationalize models into production.

Lead design and implementation of the enterprise AI orchestration and retrieval platform: build MCP servers, define tool-surface and multi-agent patterns, design RAG systems and chunking, implement routing/context/window management and observability, set evaluation and safety standards, onboard product teams, and mentor engineers to raise orchestration and retrieval maturity.

The Software Architect will lead AI quality evaluation, design evaluation frameworks, create risk controls, and ensure compliance, partnering with various teams on AI systems.

Sell Vertex transaction tax SaaS across a defined territory by generating pipeline, opening new logos, and managing full sales cycles. Develop GTM and territory plans, engage C-suite and cross-functional stakeholders, deliver value-based business cases, and close complex enterprise deals to drive revenue growth.