Vertafore
Articles about Vertafore
Featured Articles
All Articles
Recently posted jobs
Customer Support Specialists at Vertafore serve as the face of the company, focusing on enhancing customer experience by resolving technical and non-technical product issues. The role involves utilizing job aids, documenting customer interactions, and maintaining high productivity to meet performance metrics, all while ensuring effective communication with customers.
The Customer Support Specialist I will focus on enhancing the customer service experience by identifying and resolving basic issues with Vertafore products through inbound interactions. Responsibilities include assisting customers via calls, chats, and emails, educating them on resolving issues, and documenting problem resolutions while adhering to company standards.
The Salesforce Jr. Developer will assist in developing custom Salesforce solutions and manage configuration changes. Responsibilities include building features for Sales Cloud and Service Cloud, collaborating in an Agile environment, and researching new Salesforce modules for continuous improvement.