Jobs at Vapi

Build and run a company-wide incident and escalation program: define severity models, design incident command, stand up tooling and on-call rotation, own customer communication and RCAs, run blameless postmortems, govern credits, track metrics, and partner cross-functionally to protect revenue and drive engineering prioritization.

As a Mid Market Account Executive, you will learn the Vapi stack, conduct demos, and manage multi-stakeholder deals for mid-market companies adopting voice automation.

The Enterprise Account Executive will own the full sales cycle, engaging C-level buyers, conducting demos, and closing significant agreements while managing a sales pipeline.

Founding senior individual contributor to recruit, sign, and activate solutions partners (SIs, consultancies, CX agencies). Build partner-sourced pipeline, define partner program and economics, enable co-sell motions, onboard and certify partners, and report channel metrics while iterating playbooks with Sales, SEs, Product, and leadership.

Lead and build the Sales Engineering / Solutions Architecture function: hire and coach SEs, define discovery/demo/POC standards, run major enterprise evaluations, create reusable integration and architecture assets, and measure technical win rate and time-to-live to inform product engineering.

Lead technical discovery, demos, and POCs for enterprise deals. Collaborate with account executives to design integrations, answer technical questions, document integration patterns, and support go-live for voice/telephony-based AI solutions.

Lead technical pre-sales for enterprise voice AI: learn product, run technical discovery, build demos/POCs, partner with AEs, document integrations and patterns, and drive deals through go-live while feeding product feedback to engineering.

Lead and manage a technical support engineering team for enterprise customers, ensuring efficient operations and strong collaboration with engineering teams to enhance product development and customer satisfaction.

Own onsite office operations and the end-to-end candidate experience. Manage vendors, building management, supplies, and facilities across two floors. Lead interview scheduling and ATS hygiene, coordinate candidate logistics and travel, support offers and onboarding handoffs, develop SOPs, negotiate vendor contracts, and build scalable recruiting and office systems to support rapid headcount growth.

The Sales Development Representative will engage enterprise prospects, run outbound campaigns, and generate pipelines for discovery meetings.

Lead and scale a mid-market AE organization by improving forecast accuracy, pipeline hygiene, and deal velocity. Coach AEs on complex, multi-stakeholder deals, implement a rigorous forecasting cadence and MEDDPICC methodology, align cross-functional GTM teams, support hiring and ramping, and establish a high-performance sales culture focused on accountability and outbound discipline.

Lead GTM systems and automations for revenue operations: manage Salesforce and RevTech stack, design workflows and integrations, build analytics and reporting, and operationalize end-to-end revenue processes to scale pipeline management and forecasting.

Identify and engage inbound and outbound prospects to generate qualified pipeline for Voice AI. Run discovery calls, collaborate with AEs, maintain CRM, build territory strategy, and exceed pipeline targets while providing market feedback to Product and Marketing.

Own and improve candidate experience and recruiting operations: end-to-end interview scheduling, ATS hygiene, logistics (travel/onsite), reporting and dashboards, process documentation, and partnering with recruiters, hiring managers, and leadership to scale RecOps.

The Director of Demand Generation will build and execute a marketing strategy to drive revenue growth, optimize the marketing funnel, and scale the marketing team, focusing on enterprise accounts.