Solutions Engineer

Posted 4 Days Ago
Be an Early Applicant
San Francisco, CA, USA
Hybrid
60K-160K Annually
Mid level
Artificial Intelligence • Software
The Role
Serve as the technical bridge between enterprise customers, Sales, Product, and Engineering. Lead technical discovery, integrations, demos, pilots, security reviews, and production handoffs for voice AI solutions. Build voice agents, prototypes, reusable demos, reference architectures, and documentation using APIs, webhooks, Python, and JavaScript. Translate customer feedback into product roadmap input while educating both technical and executive audiences.
Summary Generated by Built In

Vapi (/ˈVɑːpi/):

  • Voice AI that resolves, not transfers

  • Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life

  • Trusted by 1 million developers building the future of voice agents

  • Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised

  • Try talking to Vapi now!

Why We’re Hiring This Role:
  • Enterprise prospects need hands-on technical guidance to go from interest to a successful pilot to production.

  • Vapi’s API has 4,200 points of configuration, so enterprises can deploy even the most complex CX use cases. Solutions Engineers bring that to life during the sales cycle.

  • Solutions Engineers are the bridge between customers, Sales, and Product. What you learn in the field shapes what we build next.

What You’ll Do:
  • 30 days: Ramp on Vapi’s architecture, build your own voice agents end-to-end, and learn how customers build with our APIs.

  • 60 days: Lead technical discovery, scope integrations with telephony, CRM, and backend systems, and prototype voice agent solutions alongside AEs.

  • 90 days: Own the technical side of strategic enterprise sales cycles and pilots end-to-end with AEs, from first demo through security review and production handoff.

  • Ongoing: Build reusable demos, reference architectures, and documentation. Bring customer feedback to Product and Engineering to influence the roadmap.

Who You Are:
  • 3+ years in solutions engineering, sales engineering, forward deployed engineering, or a similar customer-facing technical role.

  • You’ve worked at a high-growth company somewhere between Series B and Series F.

  • You’re a world-class educator who can explain complex systems to engineers and executives alike.

  • You’re hands-on with code. You’re comfortable with REST APIs, webhooks, and scripting in Python or JavaScript, and you can build a working prototype quickly.

  • Experience with telephony, contact center platforms, or LLM-based applications is a strong plus.

  • You stay calm and resourceful when a live demo or pilot goes sideways.

  • Bonus: You’ve built your own startup.

Why Vapi:
  • Generational impact: Build the human interface for every business

  • Ownership culture: 70% of the company are previous founders

  • Kind team: The founders, Jordan and Nikhil, are Canadians

  • Tier-1 Investors: YC, KP seed, Bessemer Series A

What We Offer:
  • Real stake: We offer a competitive salary and excellent equity ownership

  • Comprehensive health coverage: medical, dental, and vision plans

  • Team love: We love hanging out, and we do quarterly off-sites

  • Flexible time off: take what you need

  • More: catered meals, transportation, gym, and a $10k annual L&D budget

Skills Required

  • 3+ years of experience in solutions engineering, sales engineering, forward deployed engineering, or a similar customer-facing technical role
  • Experience working at a high-growth company between Series B and Series F
  • Ability to explain complex systems to engineers and executives
  • Hands-on coding experience with REST APIs, webhooks, and scripting in Python or JavaScript
  • Ability to build working prototypes quickly
  • Experience with telephony, contact center platforms, or LLM-based applications
  • Experience founding or building a startup

Vapi Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vapi and has not been reviewed or approved by Vapi.

  • Equity Value & Accessibility — Equity is presented as meaningful ownership in a fast‑growing startup, with substantial grants emphasized and an explicit “ownership culture.” This positioning gives employees a real financial stake in the company’s growth.
  • Healthcare Strength — Health coverage is described as comprehensive medical, dental, and vision, with additions like One Medical and Spring Health and claims of 100% employer‑paid coverage for employees in some materials. This breadth indicates strong protection for employees and families.
  • Wellbeing & Lifestyle Benefits — Everyday perks include a $10,000 annual learning budget, daily catered meals, commuter support, fitness memberships (e.g., Equinox), and quarterly offsites. Public materials also cite significant per‑employee investment beyond salary.

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The Company
HQ: San Francisco, California
48 Employees
Year Founded: 2021

What We Do

Vapi lets enterprises deploy human-like voice agents in minutes. Whether you’re building a voice product or trying to handle millions of calls, Vapi’s reliable infrastructure and flexible APIs make it easy. Everyone from YC startups to Fortune 500 companies rely on Vapi because it is: Flexible: Plug in your APIs, your customer data, your models Scalable: Handle millions of calls with <500ms latency Secure: LLM guardrails, HIPAA, SOC-2 Helping enterprises over this challenge, Vapi, has raised $20 million in Series A funding, led by Bessemer Venture Partners with participation from Abstract Ventures, AI Grant, Y Combinator, Saga Ventures, and Michael Ovitz.

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